At a Glance
- Tasks: Be the friendly face for customers, managing bookings and ensuring smooth operations.
- Company: Join a supportive team at a key worker accommodation provider in Gloucester.
- Benefits: Flexible part-time hours, great work-life balance, and valuable experience.
- Other info: Dynamic role with opportunities to learn and grow in a busy environment.
- Why this job: Make a difference for NHS employees and other key workers in your community.
- Qualifications: Customer service experience and strong organisational skills are a must.
The predicted salary is between 11.7 - 14.3 £ per hour.
We've got an opportunity for a part time Accommodation Advisor to join our team based in Gloucester.
Our specialist Key Worker housing offers self-catering accommodation ranging from shared flats for single residents to apartments and houses for couples or families.
We provide flexible stays from one night to a year or more.
Based on-site at Gloucestershire Royal Hospital, we predominantly accommodate NHS employees, although our homes are also available to other Key Workers.
This is a varied role with no two days the same, covering a wide range of property and tenancy administration.
This role is part-time (22.5 hours per week), usually 12:00 pm - 4:30 pm Monday to Friday.
We are happy to discuss how the hours are worked over the week.
- What you'll be doing
- Acting as the first point of contact for customers, answering enquiries by phone, email, and in person.
- Meeting and greeting customers, contractors, and visitors at reception.
- Raising purchase orders and invoices and ensuring they are paid.
- Following our arrears process with customers who have fallen behind with their accommodation charges, issuing letters and reconciling accounts.
- Supporting bookings, move-in and move-out processes, including key management and documentation.
- Carrying out site health and safety inspections and property checks.
- Logging repairs, liaising with contractors, and keeping residents updated.
- Managing post and general administration.
- Updating systems to maintain accurate occupancy, booking, and contact records.
- Supporting the Accommodation Manager and working with NHS Trusts and other partners to meet housing needs.
- What you'll need
- A strong customer focus with proven administration or customer service experience.
- Excellent organisational skills, with the ability to manage competing priorities.
- Attention to detail and confidence with figures (rent calculations and invoicing).
- Ability to multitask and work effectively in a busy environment.
- A positive, flexible, and proactive approach.
- Confidence working independently and as part of a team.
- Experience in a similar environment such as hospitality, lettings, or shared accommodation is desirable.
- A DBS check will be required for the successful candidate.
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Accommodation Advisor (Part Time) employer: SNG (Sovereign Network Group)
Sovereign Network Group is an exceptional employer that prioritises the well-being and professional growth of its employees. With a supportive work culture and flexible hybrid working arrangements, staff can enjoy a healthy work-life balance while making a meaningful impact in the lives of residents in Abingdon and Hungerford. The company offers ample opportunities for career development and fosters a collaborative environment where every team member's contributions are valued.
Contact Details:
SNG (Sovereign Network Group) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Accommodation Advisor (Part Time)
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like SNG (Sovereign Network Group) and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at SNG (Sovereign Network Group) and let us see your personality shine through!
We think you need these skills to ace Accommodation Advisor (Part Time)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and SNG (Sovereign Network Group).
Get Familiar with Our Brand:Before applying, take some time to learn about SNG (Sovereign Network Group) and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at SNG (Sovereign Network Group)
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress SNG (Sovereign Network Group).
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which SNG (Sovereign Network Group) will surely appreciate.
