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- Tasks: Manage and resolve latent defects while ensuring excellent customer care.
- Company: SNG provides affordable homes across London and the South, investing in communities.
- Benefits: Enjoy 25 days holiday, a generous pension scheme, and flexible working options.
- Why this job: Join a diverse team making a real impact in housing and community development.
- Qualifications: Experience in defect management, strong communication skills, and attention to detail required.
- Other info: This role offers a blend of office and home working for better work/life balance.
The predicted salary is between 36000 - 60000 £ per year.
This role will be responsible for providing exceptional customer care in the investigation and resolution of latent defects raised outside of the DLP. The Latent Defects Manager will liaise effectively with all internal and external stakeholders to ensure correct diagnosis of issues and a fair outcome, maintaining an excellent customer experience throughout.
Assist in managing and resolving latent defects in accordance with SNG\’s procedures, including liaising with residents, internal teams, consultants, and specialists to identify problems and agree on remedies, managing the remedial process to completion. Responsibilities include:
- Providing detailed reports to pursue developer or warranty claims, or supporting internal teams with remedial programs where claims are invalid.
- Reviewing new schemes\’ designs and specifications to identify potential quality, design, and specification issues.
- Providing feedback on defect themes and trends, proposing solutions to reduce repeat issues and costs, and shaping future design and specifications.
- Monitoring contractors and consultants to ensure timely completion of work.
- Managing stakeholder needs and expectations to deliver excellent service.
- Assisting residents and colleagues with defect diagnosis to ensure appropriate actions and contractual obligations are upheld.
- Ensuring customer satisfaction and defect targets are met through effective communication.
- Understanding building warranties and contracts to communicate service levels.
- Demonstrating a customer-focused mindset with a passion for service.
- Showing strong attention to detail and commitment to quality.
- Having construction technology and building pathology knowledge, with experience managing defects and repairs.
- Interpreting drawings, specifications, and contractual documents.
- Possessing good negotiation skills.
- Exhibiting excellent time management and working efficiently under pressure.
- Being proactive in problem solving.
- Having strong report writing skills tailored to end users.
- Proficient in Microsoft Office applications.
This position is based in our Bristol office, combining office and home working to promote work/life balance.
About SNG
SNG was formed when Sovereign joined forces with Network Homes. We provide over 84,000 homes across London and the South of England, investing in communities to offer affordable homes for generations.
Benefits
- 25 days holiday plus bank holidays, increasing to 30 days with service.
- Option to buy or sell holiday entitlement.
- Generous pension scheme with up to 12% matching.
- Life cover from start date.
- Recognition scheme with retail vouchers.
We are committed to inclusion, diversity, and creating a workplace where everyone can thrive. If you want to make a meaningful impact in our growing organization, we would love to hear from you!
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Latent Defects Manager employer: SNG (Formerly Sovereign)
Contact Detail:
SNG (Formerly Sovereign) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Latent Defects Manager
✨Tip Number 1
Familiarise yourself with the common latent defects in construction and how they are typically resolved. This knowledge will help you engage in meaningful conversations with stakeholders and demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the construction and property management sectors. Attend industry events or join relevant online forums to connect with others who may provide insights or referrals for the Latent Defects Manager role.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed defects or customer complaints in the past. Highlight your problem-solving skills and ability to maintain a positive customer experience, as these are crucial for this role.
✨Tip Number 4
Research SNG's values and recent projects to understand their approach to customer care and defect management. Tailoring your conversation to align with their mission can set you apart from other candidates.
We think you need these skills to ace Latent Defects Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing latent defects, customer care, and stakeholder communication. Use specific examples that demonstrate your problem-solving skills and attention to detail.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and your understanding of building warranties and contracts. Mention how your background aligns with the responsibilities outlined in the job description.
Showcase Report Writing Skills: Since strong report writing skills are essential for this role, consider including a brief example of a report you've written in the past. This could be a summary of a defect investigation or a resolution process.
Highlight Relevant Software Proficiency: Mention your proficiency in Microsoft Office applications, especially if you have experience using them for reporting or project management. This will show that you are well-equipped for the administrative aspects of the role.
How to prepare for a job interview at SNG (Formerly Sovereign)
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of what the Latent Defects Manager role entails. Familiarise yourself with the responsibilities listed in the job description, such as managing defects and liaising with stakeholders. This will help you articulate how your skills align with the position.
✨Showcase Your Customer Care Skills
Since this role emphasises exceptional customer care, prepare examples from your past experiences where you successfully resolved issues or improved customer satisfaction. Highlight your ability to communicate effectively and maintain a positive experience for all parties involved.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you identified problems and proposed effective solutions. The interviewers will be looking for your proactive approach to problem-solving, especially in relation to defect diagnosis and management.
✨Prepare for Technical Questions
Given the technical nature of the role, brush up on your knowledge of construction technology, building pathology, and relevant contractual documents. Be prepared to answer questions that assess your understanding of these areas, as well as your report writing skills.
