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For Companies At a Glance
- Tasks: Help customers with budgeting and welfare benefit advice while making a real difference.
- Company: Join SNG, one of England's largest housing associations dedicated to community support.
- Benefits: Enjoy 25 days holiday, wellbeing days, and a generous pension scheme.
- Why this job: Empower vulnerable customers and collaborate with partners for positive outcomes.
- Qualifications: Experience in customer support and knowledge of the benefits system is essential.
- Other info: Flexible working options and opportunities for personal growth in a supportive environment.
The predicted salary is between 28800 - 43200 £ per year.
As a Customer Income Advisor, you'll provide our customers with budgeting and welfare benefit advice. This will include completing Income and Expenditure statements, giving budgeting advice, benefit & grant applications, and signposting for additional support. You'll be working with partners both internally and externally including Housing benefit, Department of Works and Pensions and independent money, debt or legal advice services.
Responsibilities
- An up-to-date working knowledge of the benefits system
- Experience of supporting customers to complete statements and applications
- The ability to work with internal and external partners to achieve the best outcome for the customer
- Experience of supporting vulnerable customers with kindness and empathy
- Effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload.
As you'll need to travel in this role, having a car and full driving licence is essential. A DBS check will also be undertaken for the successful candidate.
About SNG
SNG (Sovereign Network Group) is one of the largest housing associations in England. We provide over 85,000 homes and invest in communities across the South, West and East of England, including London, as well as building thousands of new affordable homes every year.
Benefits
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- Option to buy or sell holiday as part of our flexible benefits package
- 3 extra paid Wellbeing days and 2 paid volunteering days
- Generous matched pension scheme up to 12% and Life cover at 4x salary
- Enhanced maternity/adoption pay
- Enhanced paternity pay - 6 weeks full pay (after 26 weeks' service)
- Options for private medical insurance, dental insurance and critical illness cover
- Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
If this sounds like the opportunity you're looking for, we'd love to hear from you.
Customer Income Advisor employer: SNG (Formerly Sovereign)
Contact Detail:
SNG (Formerly Sovereign) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Income Advisor
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to budgeting and welfare benefits. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Showcase your empathy and decision-making skills during interviews. Share real-life examples of how you've supported vulnerable customers in the past, as this will resonate well with the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at SNG.
We think you need these skills to ace Customer Income Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Income Advisor role. Highlight your experience with budgeting, welfare benefits, and any relevant partnerships you've worked with. We want to see how your skills match what we're looking for!
Showcase Your Empathy: In your application, don’t forget to mention your experience supporting vulnerable customers. We value kindness and empathy, so share examples of how you've made a difference in someone's life through your advice or support.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and experiences.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at SNG (Formerly Sovereign)
✨Know Your Benefits Inside Out
Make sure you brush up on the current benefits system before your interview. Familiarise yourself with key terms and processes related to budgeting, welfare benefits, and grant applications. This will not only show your knowledge but also your commitment to helping customers effectively.
✨Showcase Your Empathy
As a Customer Income Advisor, you'll be working with vulnerable customers. Prepare examples from your past experiences where you've demonstrated kindness and empathy. This could be through previous roles or even volunteer work. Highlighting these moments will resonate well with the interviewers.
✨Prepare for Partner Collaboration Questions
Expect questions about how you would work with internal and external partners. Think of specific scenarios where you successfully collaborated with others to achieve a positive outcome. This will demonstrate your teamwork skills and ability to navigate complex situations.
✨Practice Decision-Making Scenarios
Be ready to discuss how you prioritise tasks and make decisions under pressure. Consider potential scenarios you might face in the role and how you would handle them. This will showcase your effective decision-making skills and your ability to manage a busy workload.
