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- Tasks: As an Income Officer, negotiate payments and provide money advice while managing customer accounts.
- Company: Join a dedicated Customer Accounts team focused on supporting the Isle of Wight community.
- Benefits: Enjoy a flexible part-time role with a mix of home and office work.
- Why this job: Make a real impact by helping customers manage their finances and navigate welfare benefits.
- Qualifications: Experience in income management or debt recovery is essential; excellent customer service skills required.
- Other info: This is a permanent position offering 28 hours per week with opportunities for personal growth.
The predicted salary is between 24000 - 36000 £ per year.
We have an opportunity for an Income Officer to join our Customer Accounts team. This role is covering Isle of Wight, but your office base will Christchurch . This is a Part Time Permanent role, working 28 Hours Per Week with a mix of home and office working. The role: As an Income Officer you\’ll carry out a range of tasks including negotiating payment arrangements with customers, providing welfare benefit and money advice and preparing applications for court. You\’ll be on standby to visit customers in their home as well as occasionally attending court hearings. Your responsibilities will include: Delivering a comprehensive rent & service charge collection service across the region Monitoring customer accounts for all tenures Managing end to end processes Engaging with external agencies including local authorities when needed Managing evictions To be successful in this role you\’ll need: Experience in income management or debt recovery/collection Knowledge and experience of either social housing, home ownership or the private rented sector Excellent customer service skills A working knowledge of welfare benefits To be a self-starter with a proactive approach and possess the ability to work without close sup…
Income Officer employer: SNG Formerly Sovereign Housing Association
Contact Detail:
SNG Formerly Sovereign Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Officer
✨Tip Number 1
Familiarize yourself with the local housing market and welfare benefits specific to the Isle of Wight. This knowledge will not only help you in negotiations but also demonstrate your commitment to understanding the community you'll serve.
✨Tip Number 2
Network with professionals in the social housing and debt recovery sectors. Attend local events or join online forums to connect with others in the field, which can provide valuable insights and potential referrals.
✨Tip Number 3
Prepare for potential scenarios you might face in the role, such as difficult customer interactions or court appearances. Role-playing these situations with a friend or mentor can boost your confidence and readiness.
✨Tip Number 4
Showcase your customer service skills by sharing specific examples from your past experiences during the interview process. Highlight how you've successfully managed challenging situations and built rapport with clients.
We think you need these skills to ace Income Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in income management or debt recovery. Emphasize any roles where you've provided customer service or worked with welfare benefits.
Craft a Strong Cover Letter: In your cover letter, explain why you're interested in the Income Officer position and how your skills align with the responsibilities listed in the job description. Mention your proactive approach and ability to work independently.
Showcase Relevant Skills: When detailing your experience, focus on specific examples that demonstrate your knowledge of social housing or the private rented sector. Highlight any successful negotiations or customer interactions.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at SNG Formerly Sovereign Housing Association
✨Show Your Knowledge of Income Management
Make sure to highlight your experience in income management or debt recovery during the interview. Be prepared to discuss specific examples where you've successfully negotiated payment arrangements or managed customer accounts.
✨Demonstrate Customer Service Skills
Since excellent customer service is crucial for this role, think of instances where you've gone above and beyond for a customer. Share these stories to illustrate your ability to engage positively with clients.
✨Familiarize Yourself with Welfare Benefits
Brush up on your knowledge of welfare benefits before the interview. Being able to discuss how these benefits impact customers will show that you understand the complexities of the role and can provide valuable advice.
✨Prepare for Home Visits and Court Hearings
Since the role involves home visits and attending court hearings, be ready to talk about your approach to these situations. Discuss any relevant experiences and how you handle sensitive situations with empathy and professionalism.
