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- Tasks: Negotiate payment arrangements and provide money advice to customers.
- Company: Join a dynamic Customer Accounts team in Christchurch, serving Hampshire and Southampton.
- Benefits: Enjoy hybrid work with 2 days in the office and flexible remote options.
- Why this job: Make a real impact by helping customers manage their finances and navigate welfare benefits.
- Qualifications: Experience in income management or debt recovery is essential; excellent customer service skills required.
- Other info: Be prepared for home visits and occasional court hearings as part of your role.
The predicted salary is between 28800 - 43200 £ per year.
We have an opportunity for an Income Officer to join our Customer Accounts team. This role is covering Isle of Wight, but your office base will Christchurch . This is a Part Time Permanent role, working 28 Hours Per Week with a mix of home and office working. The role: As an Income Officer you\’ll carry out a range of tasks including negotiating payment arrangements with customers, providing welfare benefit and money advice and preparing applications for court. You\’ll be on standby to visit customers in their home as well as occasionally attending court hearings. Your responsibilities will include: Delivering a comprehensive rent & service charge collection service across the region Monitoring customer accounts for all tenures Managing end to end processes Engaging with external agencies including local authorities when needed Managing evictions To be successful in this role you\’ll need: Experience in income management or debt recovery/collection Knowledge and experience of either social housing, home ownership or the private rented sector Excellent customer service skills A working knowledge of welfare benefits To be a self-starter with a proactive approach and possess the ability to work without close supe…
Income Officer employer: SNG Formerly Sovereign Housing Association
Contact Detail:
SNG Formerly Sovereign Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Officer
✨Tip Number 1
Familiarize yourself with the local housing market and welfare benefits in Hampshire and Southampton. This knowledge will not only help you understand the challenges customers face but also demonstrate your commitment to the role during interviews.
✨Tip Number 2
Network with professionals in the social housing and debt recovery sectors. Attend local events or join online forums to connect with others in the field, which can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare for potential scenarios you might encounter as an Income Officer, such as negotiating payment arrangements or handling difficult conversations. Practicing these situations can boost your confidence and show your proactive approach.
✨Tip Number 4
Research StudySmarter's values and mission. Understanding our company culture will help you align your answers during the interview and show that you're a great fit for our team.
We think you need these skills to ace Income Officer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Income Officer position. Understand the key responsibilities and required skills, such as experience in income management and knowledge of welfare benefits.
Tailor Your CV: Customize your CV to highlight relevant experience in income management or debt recovery. Emphasize your customer service skills and any experience you have with social housing or the private rented sector.
Craft a Strong Cover Letter: Write a cover letter that showcases your proactive approach and decision-making skills. Mention specific examples from your past work that demonstrate your ability to manage workloads and engage with customers effectively.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at SNG Formerly Sovereign Housing Association
✨Show Your Knowledge of Income Management
Be prepared to discuss your experience in income management or debt recovery. Highlight specific examples where you've successfully negotiated payment arrangements or managed customer accounts.
✨Demonstrate Customer Service Skills
Since excellent customer service is crucial for this role, think of instances where you've gone above and beyond for a customer. Share these stories to illustrate your commitment to providing top-notch service.
✨Familiarize Yourself with Welfare Benefits
Brush up on your knowledge of welfare benefits as it’s essential for the role. Be ready to explain how you would provide advice to customers regarding their options and entitlements.
✨Prepare for Scenario-Based Questions
Expect questions that assess your decision-making skills and ability to handle difficult situations. Practice responding to hypothetical scenarios related to evictions or engaging with external agencies.
