Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers by resolving queries in a fast-paced environment.
- Company: Join SNG, a leading housing provider making a difference in communities.
- Benefits: Enjoy 25 days holiday, wellbeing days, and flexible working options.
- Why this job: Be the first point of contact for 200,000 customers and make a real impact.
- Qualifications: Great customer service skills, resilience, and good computer literacy required.
- Other info: Engaging team culture with professional development opportunities.
The predicted salary is between 30000 - 42000 £ per year.
SNG (Sovereign Network Group) was formed in October 2023 through the merger of Sovereign and Network Homes.
We provide over 85,000 homes and invest in communities across the South, West and East of England, including London, as well as aiming to create thousands of new affordable homes every year.
What is a Customer Service Advisor at SNG?
Our Customer Service Advisors are at the centre of what we do. The team is the first point of contact for our 200,000 customers. They rely on us to be there when they need support, and you will be owning and resolving their queries.
We have a Permanent opportunity to join our team in our Greenham Office, working Friday, Saturday, Sunday.
The Role:
This role is in our alarm response centre operating a blue light service for our customers 24/7. As our Out of Hours Customer Service Advisor, you\’ll answer all inbound customer queries, and where required make outbound contacts with customers.
You\’ll offer support to queries in Housing, Repairs, Complaints, and all other business service areas as required, adhering to Call Quality guidelines and resolution. Due to the shift times and transport links to Greenham a full UK driver\’s license and your own transport is essential.
After training, there may be times when a lone night shift is required, and this could be to cover annual leave or staff absence; escalation support is available 24/7.
Shifts:
7am – 8.30pm Friday
7am – 7.30pm Saturday
7am – 7.30pm Sunday
Please note: This role will be based on-site at our Greenham office, this role is not a hybrid role.
What we look for
- We are looking for people with great customer service skills who have the ability to actively listen.
- Our calls can be complex and difficult so you will need to be resilient.
- We need you to have good computer literacy. We use multiple systems which you will be using while talking to our customers.
- The ability to turn a problem into a solution.
- Empathy and a passion for helping people.
- The ability to connect and communicate with colleagues across the business.
- Many of our customers call about repairs, so an understanding of what can happen in a home is an advantage.
- We operate an alarm response centre so we\’re looking for individuals with a calm and confident approach when supporting customer emergency responses.
Your Benefits:
As a member of the Customer Services Team you will be part of an engaging, friendly and supportive working environment. Your Team Manager will be focussed on bringing out the best in you, giving back what you put in.
We have some great benefits at SNG, including:
-
25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
-
Chance to buy or sell holiday as part of our flexible benefits package
-
3 additional paid Wellbeing days and 2 paid volunteering days
-
Generous matched pension scheme up to 12% and Life cover at 4x salary
-
Enhanced maternity/adoption pay
-
Enhanced paternity pay – 6 weeks full pay (after 26 weeks\’ service)
-
Options for private medical insurance, dental insurance and critical illness cover
-
Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP service
We offer flexible working, professional development opportunities, and a chance to be part of something meaningful. We\’re passionate about inclusion for all and creating a workplace where everyone can thrive.
Customer service Advisor employer: SNG Formerly Sovereign Housing Association
Contact Detail:
SNG Formerly Sovereign Housing Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer service Advisor
✨Tip Number 1
Get to know the company! Research SNG and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your listening skills. As a Customer Service Advisor, you'll need to actively listen to customers' concerns. Try role-playing with a friend or family member to get comfortable with handling different types of queries.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've turned a difficult situation into a positive outcome. This will demonstrate your ability to handle complex calls with ease.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the SNG family!
We think you need these skills to ace Customer service Advisor
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled queries and resolved issues in the past, so share specific examples that showcase your skills!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, especially since you'll be dealing with complex queries as a Customer Service Advisor.
Tailor Your Application: Take a moment to tailor your application to the role at SNG. Mention your understanding of the housing sector and any relevant experience you have, as this will show us you're genuinely interested in the position.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at SNG Formerly Sovereign Housing Association
✨Know Your Stuff
Before the interview, make sure you understand SNG's mission and values. Familiarise yourself with the role of a Customer Service Advisor and think about how your skills align with their needs. This will show that you're genuinely interested in the position and the company.
✨Showcase Your Empathy
As a Customer Service Advisor, empathy is key. Prepare examples from your past experiences where you've successfully handled difficult situations or resolved customer issues. This will demonstrate your ability to connect with customers and provide the support they need.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to the questions being asked and responding thoughtfully. It’s a crucial skill for the role, so showing that you can listen and engage will set you apart from other candidates.
✨Stay Calm Under Pressure
Given the nature of the role, it's important to convey that you can remain calm in stressful situations. Think of scenarios where you've had to manage emergencies or high-pressure situations and be ready to discuss how you handled them effectively.