We're on the lookout for a friendly, enthusiastic, and driven Customer Support Executive to join Snaptrip’s Customer Operations team! In this role, you'll deliver top-notch customer service while helping our guests turn their holiday dreams into reality.
Here’s what you'll be doing:
- Making customers happy: Delivering an amazing experience by helping guests every step of the way.
- Turning questions into bookings: Listening to what our guests need, recommending the best options, and making those bookings happen.
- Keeping things running smoothly: Collecting and updating guest information accurately and efficiently.
- Helping the team win: Supporting your teammates with energy and enthusiasm and being open to feedback so we can all grow together.
- Being a problem-solver: Using the right tools and processes to give guests accurate, helpful information every time.
This role is perfect if you're passionate about helping people and hitting goals.
You'll work with a fun, supportive team in our lively South Bank office or from home - hybrid options are available.
You'll be working 37.5 hours, across 5 days each week on a shared rota, covering Monday to Sunday, 8.30am to 9.30pm.
The person
We're looking for someone who’s all about great service and has the drive to smash sales goals. Sound like you?
Here’s what we're after:
- Customer focused: You're all about delivering a great experience and making people feel looked after.
- Sales savvy: You're not just here to chat—you know how to listen, understand, and close the sale.
- Flexible & proactive: Things can get busy around here, especially in peak times, so you're happy to adapt and roll with it.
- A great communicator: You’ve got the listening and conversational skills to truly connect with guests and recommend what’s right for them.
- Organised & efficient: You know how to juggle tasks and stay on top of details without missing a beat.
- Team player: You're the kind of person who lifts up those around you and thrives on collaboration.
Ready to make a difference and help people plan their dream getaways? We'd love to hear from you!
- A weekly run club and monthly rock climbing, if staying active is your thing.
- Stylish Central London office near the Thames - Tuesdays and Thursdays in the office.
- Be part of a dynamic and fun team who move technological mountains incredibly quickly.
- Free alcoholic beverages and fresh coffee on tap.
- Arcade machine, Nintendo Switch 2 and plenty of Mario Kart World... For the gamers amongst you.
- Flexible hours and working practice.
- Discounts off any stay booked via one of our sites.
It's a very fun place to work where you are encouraged to make your own decisions in your field. The company is lean and focused on growth which makes each year very exciting, with new projects to work on all the time.
