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For Companies This role will be titled Retail Support Advisor internally.
About Us
Snappy Shopper is the market leader in the growing Q-commerce convenience grocery sector, worth £41b in the UK. In addition to our independent retailers, we serve most of the major convenience store players, including Spar, Nisa and Premier. Snappy exists to enable local high street businesses to serve their customers online so that local communities thrive, and revenue stays local. Retailers have seen revenue uplifts of between £5k and £120k per month, making the platform mission critical to local business.
Our location
We are a Scottish start-up with just over 130 colleagues based around the UK and offices in Dundee and Edinburgh. You'll be working full-time from our Dundee HQ (City Quay), including evenings and weekends on a rotating schedule.
About the team
Our Technical Support and Customer Support teams are changing. We’re a fast-changing company and we’ve brought in skills from across the business to our Retail Support team. You’ll be fixing technical issues, supporting marketing campaigns and liaising directly with our retailer clients. This is an exciting time to join this team as you’ll be able to make a difference and work with colleagues from across the business.
About the role
The Retail Support Advisor will be both the first point of contact for both retailers and shoppers, and the first point of contact to solve some of our technical issues (don’t worry, full training is provided AND you’ll have support teams to escalate to).
Your day-to-day will include:
- Handling queries from retailers & customers via phone, email, WhatsApp, and social media
- Troubleshooting our tech - this includes changes to internal admin platforms, updating retailer settings and updating our range of menus
- Supporting with basic marketing campaigns (full training is given and this isn’t about creating new content)
- Managing payment issues
- Spotting trends and helping improve how we work - we’re a fast-growing business so everyone has a chance to show where we can add value
This is a varied, hands-on role for someone who’s curious, organised, and enjoys getting stuck into the detail. Successful applicants will work with teams from across the business so this is a great opportunity to learn and develop your career in an interesting, growing business.
To be successful in this role, you’ll be/have:
- Worked with tech - whether it be administrating, tweaking or fixing problems with it
- Real experience working with customers or clients - this is a client-facing role
- A multi-tasker, who thrives when juggling priorities and working to deadlines
- Detail-oriented, with great data entry and written skills
- Really organised, comfortable following multiple processes and managing workflows
- Tech-savvy and quick to learn new tools and platforms
- Bonus points if you’ve used CRM systems or Canva and have experience working in retail, or retail-facing organisations.
Who you are is as important to us as what you can do. Do these values and behaviours sound like something that would come naturally for you?
- Community: Thrive in team-based environments where you each share the workload and the success.
- Be Snappy: Work at pace to meet the needs of numerous stakeholders.
- Breaking Barriers: Think of ways to solve problems - we’re a growing business so creative thinking is a real benefit.
- Craic on: Succeed when working with a range of stakeholders.
If you’re someone who enjoys helping others, is confident with systems, and thrives in a dynamic environment, we’d love to hear from you!
What’s in it for you
Why should you consider joining Snappy in this role? Working with a high-growth tech start-up is an exciting and dynamic experience! During your time with us, you'll have the opportunity to develop professionally and apply your learning to help scale the business rapidly. If you’re eager to learn and grow, there’s no limit to what you can achieve here.
Applying
Don’t forget to include a cover note that tells us why you are interested in the role and shares more about who you are and what matters to you.
Technical and Customer Support Advisor employer: Snappy Shopper
Contact Detail:
Snappy Shopper Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical and Customer Support Advisor
✨Tip Number 1
Get to know Snappy Shopper inside out! Familiarise yourself with our platform and the services we offer. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider info about the company culture and might even lead to a referral!
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your past experiences relate to the role of Retail Support Advisor. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Technical and Customer Support Advisor
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to know who you are beyond your qualifications. Share your interests and what drives you, especially if it relates to helping others or working in tech.
Tailor Your Cover Note: Make sure to include a cover note that specifically addresses why you're interested in the Retail Support Advisor role. Highlight any relevant experience you have with tech or customer service, and how you can contribute to our mission at Snappy Shopper.
Show Off Your Skills: Don’t shy away from showcasing your tech-savviness and organisational skills in your application. Mention any tools or systems you've used before, especially if they relate to CRM or retail. We love seeing how you can add value!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Snappy Shopper
✨Know the Company Inside Out
Before your interview, take some time to research Snappy Shopper. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Tech Savviness
Since this role involves troubleshooting tech issues, be prepared to discuss your experience with technology. Share specific examples of how you've solved technical problems in the past, and if you've used CRM systems or similar tools, make sure to highlight that!
✨Demonstrate Your Customer Service Skills
As a Retail Support Advisor, you'll be interacting with both retailers and customers. Prepare to share stories that showcase your customer service experience. Think about times when you went above and beyond to help someone or resolved a challenging situation.
✨Be Ready to Multi-task
This role requires juggling multiple tasks at once. During the interview, be ready to discuss how you manage your time and priorities. You might even want to mention any tools or methods you use to stay organised and efficient in a fast-paced environment.