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For Companies At a Glance
- Tasks: Be the go-to person for retailers and shoppers, solving queries and ensuring smooth operations.
- Company: Join Snappy Shopper, a fast-growing tech start-up revolutionising local retail.
- Benefits: Gain hands-on experience, professional development, and be part of a dynamic team.
- Other info: Exciting growth opportunities in a supportive, team-focused culture.
- Why this job: Make a real impact in your community while working in a fun, fast-paced environment.
- Qualifications: Strong communication skills, detail-oriented, and tech-savvy; retail experience is a bonus.
The predicted salary is between 24000 - 36000 ÂŁ per year.
Overview
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Join one of the UK’s fastest-growing platforms, supporting local retailers and solving real problems daily. This is more than a customer service job— it’s varied, hands-on, and packed with opportunity.
About Us
Snappy Shopper is the market leader in the growing Q-commerce convenience grocery sector, worth ÂŁ41b in the UK. In addition to our independent retailers, we serve most of the major convenience store players, including Spar, Nisa, Premier and Booker.
Snappy exists to enable local high street businesses to serve their customers online so that local communities thrive, and revenue stays local. Retailers have seen revenue uplifts of between ÂŁ5k and ÂŁ120k per month, making the platform mission critical to local business.
We are a Scottish start-up with just over 120 colleagues based around the UK and offices in Dundee and Edinburgh.
You\’ll be working full-time from our Dundee HQ (City Quay), including evenings and weekends on a rotating schedule.
About the team
We\’re the team behind Snappy Shopper and Hungrrr, two platforms connecting local retailers and hospitality venues with shoppers through a seamless digital experience. Our Retail Support team is at the heart of that mission — we’re a friendly, fast-moving, solutions-driven bunch who love solving problems, helping people, and making things run smoothly.
About the role
As a Retail Support Advisor, you’ll be the first point of contact for both retailers and shoppers. Whether it’s updating a store’s opening hours, troubleshooting a payment issue, making menu changes, or resolving query about a delivery — you’ll be right there to sort it out.
Your day-to-day will include:
- Handling queries from retailers via phone, email, WhatsApp, and social media
- Supporting marketing and some system changes, including Canva designs and social media posts (training will be provided for this)
- Troubleshooting internal admin platforms and updating retailer settings
- Maintaining menus and product data (including age restrictions, stock limits, deals, etc.)
- Resolving or escalating order, payment, and delivery issues
- Spotting trends and helping improve how we work
This is a varied, hands-on role for someone who’s curious, organised, and enjoys getting stuck into the detail.
To be successful in this role, you’ll be/have:
- A strong communicator, with a polite and professional manner across calls, chats and emails
- A multi-tasker, who thrives when juggling priorities and working to deadlines
- Exceptionally detail-oriented, with great data entry and written skills
- Highly organised, comfortable following multiple processes and managing workflows
- Tech-savvy and quick to learn new tools and platforms (bonus if you’ve used CRM systems or Canva)
Bonus points if you\’ve used CRM systems or Canva and have experience working in retail, or retail-facing organisations.
What you are like
Who you are is as important to us as what you can do. Do these values and behaviors sound like something that would come naturally for you?
- Community: Thrive in team-based environments where you each share the workload and the success.
- Be Snappy: Work at-pace to meet the needs of numerous stakeholders.
- Breaking Barriers: Think of ways to solve problems—we’re a growing business so creative thinking is a real benefit.
- Craic on: Succeed when working with a range of stakeholders.
If you’re someone who enjoys helping others, is confident with systems, and thrives in a dynamic environment, we’d love to hear from you!
What’s in it for you
Why should you consider joining Snappy in this role? Working with a high-growth tech start-up is an exciting and dynamic experience! During your time with us, you\’ll have the opportunity to develop professionally and apply your learning to help scale the business rapidly. If you\’re eager to learn and grow, there’s no limit to what you can achieve here.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Customer Service
Industries
- Retail
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Dundee, Scotland, United Kingdom
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Support Advisor employer: Snappy Shopper
Contact Detail:
Snappy Shopper Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Advisor
✨Tip Number 1
Get to know Snappy Shopper inside out! Familiarise yourself with our mission, values, and the services we offer. This will not only help you in interviews but also show your genuine interest in being part of our team.
✨Tip Number 2
Practice your communication skills! As a Retail Support Advisor, you'll be chatting with retailers and shoppers all day. Try role-playing common scenarios with friends or family to boost your confidence and polish your responses.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you tackled challenges head-on. We love creative thinkers who can break barriers and find solutions, so don’t hold back!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our fast-growing team. Let’s get you on board!
We think you need these skills to ace Support Advisor
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone and a bit of humour can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application specifically for the Retail Support Advisor role. Highlight your relevant experience and skills that match what we’re looking for, like your communication skills and ability to juggle multiple tasks.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on what makes you a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do—just follow the prompts and you’ll be all set!
How to prepare for a job interview at Snappy Shopper
✨Know the Company Inside Out
Before your interview, take some time to research Snappy Shopper. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Retail Support Advisor, communication is key. Prepare examples of how you've successfully handled customer queries or resolved issues in the past. Be ready to demonstrate your polite and professional manner during the interview.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've had to troubleshoot or solve problems. Snappy Shopper values creative thinking, so be prepared to discuss how you approach challenges and what solutions you've implemented in previous roles.
✨Highlight Your Tech Savviness
Since the role involves using various platforms and tools, mention any relevant experience with CRM systems or design tools like Canva. If you haven't used them before, express your eagerness to learn and adapt quickly to new technologies.