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- Tasks: Be the go-to person for retailers and customers, solving queries and technical issues.
- Company: Leading grocery tech company in Dundee with a vibrant team culture.
- Benefits: Competitive hourly rate and opportunities for career growth.
- Why this job: Join a dynamic team and make a real difference in customer support.
- Qualifications: Experience in customer-facing roles and strong communication skills.
- Other info: Flexible evening and weekend shifts to fit your schedule.
The predicted salary is between 12 - 15 £ per hour.
A leading grocery tech company in Dundee is searching for a Retail Support Advisor to be the first point of contact for retailers and customers.
Responsibilities include:
- Handling enquiries
- Troubleshooting technical issues
- Managing payment and order queries
Candidates should have:
- Experience in customer-facing roles
- Strong communication skills
- A comfort with technology
This position offers a competitive hourly rate and the chance to grow within a dynamic team.
Multichannel Retail Support Advisor (Evenings/Weekends) in Dundee employer: Snappy Shopper
Contact Detail:
Snappy Shopper Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Multichannel Retail Support Advisor (Evenings/Weekends) in Dundee
✨Tip Number 1
Make sure you know the company inside out! Research their values, products, and recent news. This will help you stand out during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with customers and retailers, try role-playing common scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current or former employees on LinkedIn. They can provide insider tips and might even refer you for the position, giving you a leg up in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the team. Let’s get you that job!
We think you need these skills to ace Multichannel Retail Support Advisor (Evenings/Weekends) in Dundee
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any experience you have in customer-facing roles. We want to see how you've handled enquiries and resolved issues in the past, so share specific examples that showcase your communication skills.
Be Tech-Savvy: Since this role involves troubleshooting technical issues, let us know about your comfort with technology. Mention any relevant tools or software you've used, and don't hesitate to show off your problem-solving abilities!
Tailor Your Application: Take a moment to customise your application for this specific role. We love seeing candidates who take the time to align their skills and experiences with what we're looking for in a Multichannel Retail Support Advisor.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our dynamic team!
How to prepare for a job interview at Snappy Shopper
✨Know the Company Inside Out
Before your interview, take some time to research the grocery tech company. Understand their products, values, and recent developments. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role is all about being the first point of contact for retailers and customers, prepare examples from your past experiences where you successfully handled customer enquiries or resolved issues. Highlight your communication skills and how you made a positive impact.
✨Brush Up on Technical Knowledge
As the position involves troubleshooting technical issues, make sure you're comfortable with common tech problems and solutions. Familiarise yourself with the tools and systems the company uses, so you can speak confidently about your ability to assist customers.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, growth opportunities, and what a typical day looks like for a Retail Support Advisor. This shows that you're not just interested in the job, but also in how you can fit into the company culture.