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For Companies At a Glance
- Tasks: Assist retailers and shoppers with queries via phone, email, and social media.
- Company: Join Snappy Shopper, a leading Q-commerce grocery platform supporting local businesses.
- Benefits: Enjoy professional development opportunities and potential for permanent employment.
- Why this job: Be part of a dynamic team in a high-growth tech start-up that values creativity and community.
- Qualifications: Strong communication skills, detail-oriented, tech-savvy, and experience in retail is a plus.
- Other info: Work full-time from our Dundee HQ with a rotating schedule including evenings and weekends.
The predicted salary is between 24000 - 36000 £ per year.
Please note that this role will be titled ‘Retail Support Advisor’ internally.
About Us
Snappy Shopper is the market leader in the growing Q-commerce convenience grocery sector, worth £41b in the UK. In addition to our independent retailers, we serve most of the major convenience store players, including Spar, Nisa, Premier and Booker.
Snappy exists to enable local high street businesses to serve their customers online so that local communities thrive, and revenue stays local. Retailers have seen revenue uplifts of between £5k and £120k per month, making the platform mission critical to local business.
Our location
We are a Scottish start-up with just over120 colleagues based around the UK and offices in Dundee and Edinburgh.
You\’ll be working full-time from our Dundee HQ (City Quay), including evenings and weekends on a rotating schedule.
About the team
We\’re the team behind Snappy Shopper and Hungrrr, two platforms connecting local retailers and hospitality venueswith shoppers through a seamless digital experience. Our Retail Support team is at the heart of that mission — we’re a friendly, fast-moving, solutions-driven bunch who love solving problems, helping people, and making things run smoothly.
About the role
As a Retail Support Advisor, you’ll be the first point of contact for both retailers and shoppers. Whether it’s updating a store’s opening hours, troubleshooting a payment issue, making menu changes, or resolving query about a delivery — you’ll be right there to sort it out.
Your day-to-day will include:
- Handling queries from retailers via phone, email, WhatsApp, and social media
- Supporting marketing and Point of sale (POS) changes, including Canva designs and social media posts
- Troubleshooting internal admin platforms and updating retailer settings
- Maintaining menus and product data (including age restrictions, stock limits, deals, etc.)
- Resolving or escalating order, payment, and delivery issues
- Spotting trends and helping improve how we work
This is a varied, hands-on role for someone who’s curious, organised, and enjoys getting stuck into the detail.
To be successful in this role, you’ll be/have:
- A strong communicator, with a polite and professional manner across calls, chats and emails
- A multi-tasker, who thrives when juggling priorities and working to deadlines
- Exceptionally detail-oriented, with great data entry and written skills
- Highly organised, comfortable following multiple processes and managing workflows
- Tech-savvy and quick to learn new tools and platforms (bonus if you’ve used CRM systems or Canva)
Bonus points if you\’ve used CRM systems or Canva and have experience working in retail, or retail-facing organisations.
Who you are is as important to us as what you can do. Do these values and behaviors sound like something that would come naturally for you?
- Community: Thrive in team-based environments where you each share the workload and the success.
- Be Snappy: Work at-pace to meet the needs of numerous stakeholders.
- Breaking Barriers: Think of ways to solve problems- we’re a growing business to creative thinking is a real benefit.
- Craic on: Succeed when working with a range of stakeholders.
If you’re someone who enjoys helping others, is confident with systems, and thrives in a dynamic environment, we’d love to hear from you!
What’s in it for you
Why should you consider joining Snappy in this role? Working with a high-growth tech start-up is an exciting and dynamic experience! During your time with us, you\’ll have the opportunity to develop professionally and apply your learning to help scale the business rapidly. If you\’re eager to learn and grow, there’s no limit to what you can achieve here. And while this is a temporary position, there is the potential for it to evolve into a permanent role for the right candidate!
Scroll below to read more about our Snappy Reward.
Applying
Don’t forget to include a cover note that tells us why you are interested in the role and shares more about who you are and what matters to you.
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Customer Support Advisor Retailer and Customer Services · Dundee employer: Snappy Shopper
Contact Detail:
Snappy Shopper Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor Retailer and Customer Services · Dundee
✨Tip Number 1
Familiarise yourself with Snappy Shopper's platforms and services. Understanding how our systems work will not only help you answer queries more effectively but also show your genuine interest in the role during any discussions.
✨Tip Number 2
Brush up on your communication skills, especially for phone and chat interactions. Practising clear and polite responses can make a big difference when you're the first point of contact for retailers and shoppers.
✨Tip Number 3
Get comfortable with tech tools like CRM systems and Canva. If you have experience with these, be ready to discuss how you've used them in past roles, as this will demonstrate your tech-savviness and ability to adapt quickly.
✨Tip Number 4
Showcase your problem-solving skills by preparing examples of how you've tackled challenges in previous jobs. This will highlight your ability to think creatively and work under pressure, which is essential for a Retail Support Advisor.
We think you need these skills to ace Customer Support Advisor Retailer and Customer Services · Dundee
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Retail Support Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Note: Include a cover note that expresses your enthusiasm for the role and shares personal insights about who you are. Mention specific experiences that demonstrate your problem-solving skills and ability to thrive in a fast-paced environment.
Highlight Relevant Experience: In your CV, emphasise any previous customer service or retail experience. Be sure to mention any familiarity with CRM systems or tools like Canva, as these are beneficial for the role.
Showcase Your Communication Skills: Since the role involves interacting with retailers and customers, ensure your application reflects strong written communication skills. Use clear and professional language throughout your CV and cover note.
How to prepare for a job interview at Snappy Shopper
✨Show Your Communication Skills
As a Retail Support Advisor, you'll be the first point of contact for retailers and shoppers. Make sure to demonstrate your strong communication skills during the interview by being clear, polite, and professional in your responses.
✨Highlight Your Multi-Tasking Abilities
This role requires juggling multiple priorities. Be prepared to discuss examples from your past experiences where you successfully managed several tasks at once, especially under tight deadlines.
✨Demonstrate Your Tech Savviness
Since the role involves using various platforms and tools, mention any relevant experience with CRM systems or design tools like Canva. If you haven't used them before, express your eagerness to learn new technologies quickly.
✨Emphasise Problem-Solving Skills
Snappy Shopper values creative thinking and problem-solving. Prepare to share specific instances where you've identified issues and implemented effective solutions, showcasing your ability to think on your feet.