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For Companies At a Glance
- Tasks: Assist retailers and shoppers with queries via phone, email, and social media.
- Company: Join Snappy Shopper, a leading Scottish start-up in the Q-commerce grocery sector.
- Benefits: Enjoy flexible part-time hours, professional development, and potential for a permanent role.
- Other info: Work 25 hours weekly from our Dundee HQ, including evenings and weekends.
- Why this job: Be part of a dynamic team that values creativity and community while making a real impact.
- Qualifications: Strong communication skills, detail-oriented, tech-savvy, and experience in retail is a plus.
Please note that this role will be titled ‘Retail Support Advisor’ internally. This role works 25 hours per week over five days per week, working five hour shifts.
About Us
Snappy Shopper is the market leader in the growing Q-commerce convenience grocery sector, worth £41bn in the UK. We work with independent retailers and major convenience store partners, helping local businesses serve customers online so communities thrive and revenue stays local. Retailers on our platform typically see significant uplift in monthly revenue, making our service mission critical to local high streets.
Our location
We are a UK company with colleagues across the country and offices in Dundee and Edinburgh. The Customer Support Advisor position is based in our Dundee HQ (City Quay) and will include shift patterns that cover evenings and weekends on a rota. You will be expected to work on-site as required by the rota and to collaborate closely with colleagues across teams.
About the team
You will join the Customer Support team, working alongside Technical Support, Retail Operations and Marketing. The team is collaborative and fast-moving; everyone contributes ideas and supports one another to provide excellent service to both retailer partners and shoppers. This role provides exposure to multiple parts of the business and is a great opportunity to develop operational and technical knowledge.
About the role
The Customer Support Advisor will be the first point of contact for retailers and shoppers and will resolve queries across phone, email, WhatsApp and social channels. The role involves troubleshooting our internal platforms, supporting simple marketing activity and managing payment or order issues. Full training will be provided and there are clear escalation routes to specialist teams.
Your day-to-day will include:
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Handling enquiries from retailers and customers across phone, email, WhatsApp and social media
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Troubleshooting technical issues, including updating retailer settings, amending menus and using internal admin tools
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Supporting basic marketing activities and campaign tasks (training provided)
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Managing payment, order and account issues and liaising with finance or operations where necessary
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Recording interactions accurately in CRM and ensuring timely follow-up
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Spotting trends in queries and contributing to process improvements to reduce repeat issues
This is a varied, hands-on role for someone who is curious, organised and enjoys getting stuck into detail. You will work with colleagues across the business and have the chance to make a visible impact during the contract period.
To be successful in this role, you’ll be/have:
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Experience working in a customer-facing role, ideally in a fast-paced environment
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Comfort with technology and experience administering or troubleshooting systems
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Strong written and verbal communication skills with excellent attention to detail
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Ability to multitask, follow processes and manage workflows to deadlines
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Experience using CRM systems, helpdesk tools or messaging platforms is desirable
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A calm, solution-focused approach to dealing with customers and partners
Bonus points if you have retail-facing experience, familiarity with Canva or exposure to payments and order management systems.
Who you are
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Community: You collaborate and share success with colleagues and partners.
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Be Snappy: You work at pace and adapt to changing priorities.
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Breaking Barriers: You find creative ways to solve problems and open new opportunities.
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Craic on: You enjoy working with a range of stakeholders and bring positive energy to the role.
What’s in it for you
Joining Snappy for this fixed term contract means working with a high-growth tech business where your contributions are visible. You’ll gain operational and technical experience, work alongside supportive colleagues and have opportunities to develop new skills. We offer a competitive hourly rate and the chance to be part of a fast-moving team.
Applying
Please include a short cover note explaining why you are interested in the role and what you would bring to the team. We welcome applications from people of all backgrounds and are committed to inclusive recruitment.
This role will be titled Retail Support Advisor internally.
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Customer Support Advisor (Part Time) employer: Snappy Shopper
Contact Detail:
Snappy Shopper Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor (Part Time)
✨Tip Number 1
Familiarise yourself with Snappy Shopper's platforms and services. Understanding how our systems work will not only help you answer queries more effectively but also demonstrate your genuine interest in the role during any discussions.
✨Tip Number 2
Showcase your communication skills by preparing for potential scenarios you might encounter as a Retail Support Advisor. Think about how you would handle common issues like payment problems or menu changes, and be ready to discuss these in an interview.
✨Tip Number 3
Highlight any experience you have with CRM systems or design tools like Canva. If you’ve used these tools before, be prepared to share specific examples of how you utilised them to improve customer interactions or streamline processes.
✨Tip Number 4
Emphasise your ability to work in a fast-paced environment. Prepare examples from your past experiences where you successfully managed multiple tasks or priorities, as this is crucial for thriving in our dynamic team.
We think you need these skills to ace Customer Support Advisor (Part Time)
Some tips for your application 🫡
Tailor Your Cover Note: Make sure to include a cover note that specifically addresses why you are interested in the Retail Support Advisor role. Highlight your passion for helping others and how your values align with Snappy Shopper's mission.
Showcase Relevant Experience: In your CV, emphasise any previous experience in customer support or retail environments. Mention specific examples where you've successfully resolved issues or improved processes, as this will resonate with the role's requirements.
Highlight Communication Skills: Since strong communication is key for this position, provide examples of how you've effectively communicated with customers or team members in past roles. This could be through phone, email, or social media.
Demonstrate Tech Savviness: If you have experience with CRM systems or design tools like Canva, make sure to mention it. Detail how you've used these tools in previous roles to enhance your work or improve customer interactions.
How to prepare for a job interview at Snappy Shopper
✨Show Your Communication Skills
As a Retail Support Advisor, you'll be the first point of contact for customers. Make sure to demonstrate your strong communication skills during the interview by speaking clearly and confidently, and showing that you can maintain a polite and professional manner.
✨Highlight Your Multi-tasking Abilities
This role requires juggling multiple tasks at once. Be prepared to discuss examples from your past experiences where you've successfully managed several priorities simultaneously, especially in a fast-paced environment.
✨Demonstrate Your Tech Savviness
Since the job involves using various platforms and tools, mention any relevant experience you have with CRM systems or design tools like Canva. If you haven't used them before, express your eagerness to learn and adapt quickly.
✨Emphasise Problem-Solving Skills
Snappy Shopper values creative thinking and problem-solving. Prepare to share specific instances where you've identified issues and implemented effective solutions, showcasing your ability to think on your feet.