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For Companies At a Glance
- Tasks: Help customers maximise value from Microsoft 365 and Appficiency NetSuite products.
- Company: Join a dynamic team at SnapOn Software, where people come first.
- Benefits: Invest in your growth with learning opportunities and a supportive culture.
- Other info: Flexible travel across EU regions and a chance to work with international teams.
- Why this job: Be a key player in customer success and drive global expansion.
- Qualifications: Fluent in Dutch and English, with strong communication and troubleshooting skills.
The predicted salary is between 36000 - 60000 £ per year.
The Value
At SnapOn Software, we believe our people are our greatest strength. We put our talented team members first and invest heavily in their learning and career growth. We consistently create opportunities to learn, innovate, and lead, combining advice with action to develop experts who are knowledgeable, passionate, and impactful. We are committed to fostering a culture built on integrity, collaboration, and growth, and we are proud to be an equal opportunity employer. As part of our growing global network, you’ll have opportunities to collaborate with international teams and clients—and potentially help drive our global expansion.
The Grind
We’ve been recognized for excellence, but we’re always striving to do better—and that starts with you. SnapOn Software operates at the intersection of business and technology, requiring entrepreneurial drive, curiosity, and an eagerness to learn. No matter your role, you’ll be an integral part of the team, working across engagements of varying sizes and industries. In our progressive environment, the projects you support will accelerate your business acumen, technical expertise, and professional growth.
The Role
As a Customer Success Manager, you will play a pivotal role in ensuring customers achieve maximum value from our Microsoft 365 and Appficiency NetSuite products. You will manage a portfolio of customer accounts and serve as a trusted advisor throughout the customer lifecycle—from onboarding and adoption to renewal and growth. This role is ideal for someone who can work independently, exercise sound judgment, and build strong, value-driven customer relationships.
- Role split: ~80% Customer Success / ~20% Sales Support
- Primary customer focus: Dutch-speaking markets, Nordic countries, and EU clients
The Commitment
- Deliver product demonstrations
- Guide potential customers through a 30-day trial of the product
- Manage new customers and partners through the product onboarding process
- Encourage customers to uptake additional products where necessary
- Develop healthy customer/partner relationships
- Create and update the product knowledge base articles
- Support with marketing content, including blogs and webinars
- Evaluate and analyze customer needs and support requirements
- Act as a customer advocate to raise product feedback
- Troubleshoot issues and manage support ticket lifecycle
- Assist in account management for customer/partner renewals through the CRM
The Talent
- Excellent written and verbal communication skills
- Outstanding troubleshooting ability
- Effective organization and time management
- Ongoing desire to expand personal skill base
- Good customer support experiences
- Able to work independently and as part of a team
- Experience working for SaaS companies or Microsoft technologies
- Fluency in Dutch and English required
- Open to flexible travel across EU regions as needed
Klantmanager zorg employer: SnapOn Software
Contact Detail:
SnapOn Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Klantmanager zorg
✨Tip Number 1
Network like a pro! Reach out to current or former employees at SnapOn Software on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching common questions for Customer Success Managers. We recommend practising your answers with a friend or in front of the mirror to build confidence and clarity.
✨Tip Number 3
Show off your skills during the interview! Bring examples of how you've successfully managed customer relationships or solved problems in the past. Real-life stories make you memorable.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can leave a positive impression and keep you top of mind for the hiring team.
We think you need these skills to ace Klantmanager zorg
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about helping customers succeed with our products. Share specific examples of how you've made a difference in previous roles.
Tailor Your CV: Make sure your CV is tailored to the Customer Success Manager role. Highlight relevant experiences and skills that align with what we’re looking for, especially your communication skills and customer support experience. A personalised CV stands out!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for SnapOn Software. Use it to explain how your background and values align with our commitment to integrity, collaboration, and growth. Keep it engaging and concise!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at SnapOn Software
✨Know Your Stuff
Make sure you’re well-versed in Microsoft 365 and Appficiency NetSuite products. Brush up on their features and benefits, as well as any recent updates or changes. This will show your potential employer that you’re genuinely interested and prepared to hit the ground running.
✨Showcase Your Communication Skills
As a Customer Success Manager, communication is key. Prepare examples of how you've effectively communicated with customers in the past, especially in Dutch and English. Think about times when you’ve resolved issues or built strong relationships—these stories will highlight your skills.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific challenges you’ve faced in previous roles and how you tackled them. SnapOn Software values troubleshooting skills, so think of scenarios where you’ve turned a customer issue into a success story. This will illustrate your ability to think on your feet.
✨Emphasise Your Team Spirit
While the role requires independence, collaboration is also crucial. Share experiences where you’ve worked as part of a team to achieve a common goal. Highlighting your ability to work well with others will resonate with their culture of integrity and collaboration.