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For Companies At a Glance
- Tasks: Help customers maximise value from Microsoft 365 and Appficiency NetSuite products.
- Company: Join a dynamic team at SnapOn Software, where people come first.
- Benefits: Invest in your growth with learning opportunities and a supportive culture.
- Other info: Flexible travel across EU regions and a chance to work with international teams.
- Why this job: Be a trusted advisor and make a real impact on customer success.
- Qualifications: Fluent in Dutch and English, with strong communication and troubleshooting skills.
The predicted salary is between 36000 - 60000 £ per year.
The Value
At SnapOn Software, we believe our people are our greatest strength. We put our talented team members first and invest heavily in their learning and career growth. We consistently create opportunities to learn, innovate, and lead, combining advice with action to develop experts who are knowledgeable, passionate, and impactful. We are committed to fostering a culture built on integrity, collaboration, and growth, and we are proud to be an equal opportunity employer. As part of our growing global network, you’ll have opportunities to collaborate with international teams and clients—and potentially help drive our global expansion.
The Grind
We’ve been recognized for excellence, but we’re always striving to do better—and that starts with you. SnapOn Software operates at the intersection of business and technology, requiring entrepreneurial drive, curiosity, and an eagerness to learn. No matter your role, you’ll be an integral part of the team, working across engagements of varying sizes and industries. In our progressive environment, the projects you support will accelerate your business acumen, technical expertise, and professional growth.
The Role
As a Customer Success Manager, you will play a pivotal role in ensuring customers achieve maximum value from our Microsoft 365 and Appficiency NetSuite products. You will manage a portfolio of customer accounts and serve as a trusted advisor throughout the customer lifecycle—from onboarding and adoption to renewal and growth. This role is ideal for someone who can work independently, exercise sound judgment, and build strong, value-driven customer relationships.
- Role split: ~80% Customer Success / ~20% Sales Support
- Primary customer focus: Dutch-speaking markets, Nordic countries, and EU clients
The Commitment
- Deliver product demonstrations
- Guide potential customers through a 30-day trial of the product
- Manage new customers and partners through the product onboarding process
- Encourage customers to uptake additional products where necessary
- Develop healthy customer/partner relationships
- Create and update the product knowledge base articles
- Support with marketing content, including blogs and webinars
- Evaluate and analyze customer needs and support requirements
- Act as a customer advocate to raise product feedback
- Troubleshoot issues and manage support ticket lifecycle
- Assist in account management for customer/partner renewals through the CRM
The Talent
- Excellent written and verbal communication skills
- Outstanding troubleshooting ability
- Effective organization and time management
- Ongoing desire to expand personal skill base
- Good customer support experiences
- Able to work independently and as part of a team
- Experience working for SaaS companies or Microsoft technologies
- Fluency in Dutch and English required
- Open to flexible travel across EU regions as needed
Klantmanager (M/V) employer: SnapOn Software
Contact Detail:
SnapOn Software Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Klantmanager (M/V)
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in their mission and values.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of Customer Success Manager. Highlight your experience with SaaS and customer relationships.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Klantmanager (M/V)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about helping customers succeed with our products. Share specific examples of how you've made a difference in previous roles.
Tailor Your CV: Make sure your CV is tailored to the Customer Success Manager role. Highlight relevant experiences, especially those that showcase your ability to build strong customer relationships and manage accounts effectively. We love seeing how your background aligns with our needs!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon unless it’s relevant to the role. We appreciate well-structured applications that make it easy for us to see your qualifications at a glance.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at SnapOn Software!
How to prepare for a job interview at SnapOn Software
✨Know Your Stuff
Make sure you’re well-versed in SnapOn Software’s products, especially Microsoft 365 and Appficiency NetSuite. Familiarise yourself with their features and benefits, as well as any recent updates or news about the company. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Customer Success Skills
Prepare examples from your past experiences where you’ve successfully managed customer relationships or resolved issues. Highlight your ability to build rapport and trust with clients, as this is crucial for a Customer Success Manager role.
✨Demonstrate Your Problem-Solving Ability
Be ready to discuss how you approach troubleshooting and resolving customer issues. Think of specific scenarios where you’ve turned a negative experience into a positive one, showcasing your outstanding troubleshooting skills.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and growth opportunities. This not only shows your enthusiasm but also helps you determine if SnapOn Software is the right fit for you. Plus, it demonstrates your eagerness to learn and grow within the company.