At a Glance
- Tasks: Ensure customers maximise value from Microsoft 365 and Appficiency NetSuite products.
- Company: Join a dynamic team at SnapOn Software, where people are our greatest strength.
- Benefits: Invest in your learning and career growth with excellent opportunities.
- Other info: Work independently and collaboratively in a progressive environment with international teams.
- Why this job: Be a trusted advisor and make a real impact on customer success.
- Qualifications: Fluency in Dutch and English, strong communication, and customer support skills.
The predicted salary is between 36000 - 60000 € per year.
The ValueAt SnapOn Software, we believe our people are our greatest strength. We put our talented team members first and invest heavily in their learning and career growth. We consistently create opportunities to learn, innovate, and lead, combining advice with action to develop experts who are knowledgeable, passionate, and impactful. We are committed to fostering a culture built on integrity, collaboration, and growth, and we are proud to be an equal opportunity employer. As part of our growing global network, you’ll have opportunities to collaborate with international teams and clients—and potentially help drive our global expansion.
We’ve been recognized for excellence, but we’re always striving to do better—and that starts with you. SnapOn Software operates at the intersection of business and technology, requiring entrepreneurial drive, curiosity, and an eagerness to learn. No matter your role, you’ll be an integral part of the team, working across engagements of varying sizes and industries. In our progressive environment, the projects you support will accelerate your business acumen, technical expertise, and professional growth.
As a Customer Success Manager, you will play a pivotal role in ensuring customers achieve maximum value from our Microsoft 365 and Appficiency NetSuite products. You will manage a portfolio of customer accounts and serve as a trusted advisor throughout the customer lifecycle—from onboarding and adoption to renewal and growth. This role is ideal for someone who can work independently, exercise sound judgment, and build strong, value-driven customer relationships.
- Role split: ~80% Customer Success / ~20% Sales Support
- Primary customer focus: Dutch-speaking markets, Nordic countries, and EU clients
The Commitment:
- Deliver product demonstrations
- Guide potential customers through a 30-day trial of the product
- Manage new customers and partners through the product onboarding process
- Encourage customers to uptake additional products where necessary
- Develop healthy customer/partner relationships
- Create and update the product knowledge base articles
- Support with marketing content, including blogs and webinars
- Evaluate and analyze customer needs and support requirements
- Act as a customer advocate to raise product feedback
- Troubleshoot issues and manage support ticket lifecycle
- Assist in account management for customer/partner renewals through the CRM
The Talent:
- Excellent written and verbal communication skills
- Outstanding troubleshooting ability
- Effective organization and time management
- Ongoing desire to expand personal skill base
- Good customer support experiences
- Able to work independently and as part of a team
- Experience working for SaaS companies or Microsoft technologies
- Fluency in Dutch and English required
- Open to flexible travel across EU regions as needed
Customer Success Manager (Dutch Speaking) in Bristol employer: SnapOn Software
At SnapOn Software, we prioritise our people, offering a dynamic work environment that fosters collaboration, integrity, and continuous growth. As a Customer Success Manager, you'll not only enhance your skills through diverse projects but also play a crucial role in driving customer satisfaction across Dutch-speaking markets and beyond. With a commitment to employee development and a culture that values innovation, you'll find ample opportunities for career advancement while being part of a global team dedicated to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager (Dutch Speaking) in Bristol
✨Tip Number 1
Network like a pro! Reach out to current employees at SnapOn Software on LinkedIn. A friendly message can go a long way in getting insider info and maybe even a referral.
✨Tip Number 2
Prepare for the interview by researching common questions for Customer Success Managers. We recommend practising your answers with a friend or in front of the mirror to boost your confidence.
✨Tip Number 3
Show off your skills! If you have experience with Microsoft 365 or NetSuite, be ready to discuss specific examples of how you've helped customers succeed. Real-life stories resonate well!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Customer Success Manager (Dutch Speaking) in Bristol
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how passionate you are about customer success and helping others. Share specific examples of how you've made a difference in previous roles.
Tailor Your CV:Make sure your CV is tailored to the Customer Success Manager position. Highlight relevant experiences, especially those involving SaaS or Microsoft technologies. We love seeing how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you're the perfect fit. Be sure to mention your fluency in Dutch and English, and how your skills can help us drive customer success. Keep it engaging and personal!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at SnapOn Software
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of Microsoft 365 and Appficiency NetSuite products. Familiarise yourself with their features, benefits, and how they can solve customer problems. This will help you demonstrate your expertise and show that you're ready to be a trusted advisor.
✨Showcase Your Customer Success Skills
Prepare examples from your past experiences where you've successfully managed customer relationships or improved customer satisfaction. Highlight your ability to troubleshoot issues and provide effective solutions, as this is crucial for a Customer Success Manager role.
✨Brush Up on Your Dutch Communication
Since the role focuses on Dutch-speaking markets, practice your Dutch language skills. Be ready to discuss how you would communicate effectively with customers in Dutch, and consider preparing some key phrases or responses in advance to showcase your fluency.
✨Demonstrate Your Entrepreneurial Spirit
SnapOn Software values curiosity and an eagerness to learn. During the interview, share instances where you've taken initiative or driven projects forward. This will show that you align with their culture of growth and innovation, making you a strong candidate for the role.
