Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with clients to maximise their success and satisfaction with our FinTech products.
- Company: Join a passionate team transforming recruitment and HR experiences.
- Benefits: Enjoy an attractive salary, learning opportunities, and a dynamic work environment.
- Why this job: Be part of a growing company that values client relationships and offers impactful work.
- Qualifications: 3-5 years in customer-facing roles, ideally in B2B SaaS or project management.
- Other info: Opportunity to work in Manchester with a focus on financial services.
The predicted salary is between 36000 - 60000 £ per year.
Social network you want to login/join with:
Customer Success Manager- FinTech (Intermediated Lending), Manchester
col-narrow-left
Client:
Snaphunt
Location:
Manchester, United Kingdom
Job Category:
Other
–
EU work permit required:
Yes
col-narrow-right
Job Reference:
7b45b7357b9c
Job Views:
5
Posted:
25.06.2025
Expiry Date:
09.08.2025
col-wide
Job Description:
The Offer
- Leadership Role
- A role that offers a breadth of learning opportunities
- Attractive Salary & Benefits
The Job
What You’ll Do:
As a Customer Success Manager, you will work directly with clients to ensure they get the most value from our products and services. You will manage day-to-day client communications, support project initiatives, and play an active role in the success of our customer accounts. Your focus will be on enhancing client satisfaction, supporting upsell initiatives, and ensuring seamless collaboration between teams.
- Implementation & Delivery: Own the onboarding and implementation process for B2B SaaS clients, ensuring seamless delivery and client satisfaction.
- Project Management: Manage end-to-end delivery timelines, resource planning, and issue resolution, going beyond basic project tracking.
- Client Engagement: Act as the primary point of contact for clients, fostering strong relationships, identifying needs, and unlocking growth opportunities.
- Stakeholder Management: Work effectively with internal and external stakeholders to manage expectations, resolve conflicts, and ensure alignment.
- Commercial Capability: Spot and act on upsell or cross-sell opportunities while maintaining a client-first approach.
- Process Improvement: Contribute to the improvement of implementation and customer success processes to streamline operations and enhance client outcomes.
If you’re ready to support impactful client relationships in a dynamic and growing company, we encourage you to apply and be part of our journey.
The Profile
What You’ll Bring to the Table:
- Experience: 3-5 years in a customer-facing role, ideally in B2B SaaS implementation or project management.
- Skills: Proven expertise in project management and stakeholder management with a track record of independent delivery in complex environments.
- Domain Expertise: A financial services background, particularly with brokers, lenders (track record in intermediate lending), or paper-based processes
- Customer Success: Prior experience in customer success is advantageous but not mandatory.
- Capabilities: Commercially savvy, with the ability to identify client needs and growth opportunities.
- Technical Acumen: Comfortable working with B2B SaaS products, with the ability to understand technical integrations and workflows.
The Employer
Our client is a team driven by passion, committed to revolutionizing the way you experience recruitment and HR.
#J-18808-Ljbffr
Customer Success Manager- FinTech (Intermediated Lending) employer: Snaphunt
Contact Detail:
Snaphunt Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager- FinTech (Intermediated Lending)
✨Tip Number 1
Familiarise yourself with the FinTech landscape, especially intermediated lending. Understanding the nuances of this sector will help you engage more effectively with potential clients and demonstrate your expertise during discussions.
✨Tip Number 2
Network with professionals in the B2B SaaS and financial services sectors. Attend industry events or join relevant online forums to build connections that could lead to referrals or insights about the role.
✨Tip Number 3
Prepare to showcase your project management skills by discussing specific examples where you've successfully managed client relationships or implemented solutions. This will highlight your capability to handle the responsibilities of the role.
✨Tip Number 4
Research the company culture and values of the employer. Tailoring your approach to align with their mission can set you apart and show that you're genuinely interested in contributing to their success.
We think you need these skills to ace Customer Success Manager- FinTech (Intermediated Lending)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer success, project management, and B2B SaaS. Use specific examples that demonstrate your ability to manage client relationships and deliver successful outcomes.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background in financial services and customer success aligns with the job requirements, and provide examples of how you've driven client satisfaction in previous roles.
Showcase Relevant Skills: Emphasise your project management skills and any experience you have with stakeholder management. Highlight your ability to identify upsell opportunities and improve processes, as these are key aspects of the role.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Snaphunt
✨Understand the Company and Its Products
Before your interview, take some time to research the company and its offerings. Familiarise yourself with their B2B SaaS products and how they benefit clients. This knowledge will help you demonstrate your interest and ability to engage with clients effectively.
✨Showcase Your Project Management Skills
Be prepared to discuss specific examples of your project management experience. Highlight how you've successfully managed timelines, resources, and client expectations in previous roles. This will show that you have the skills necessary for the Customer Success Manager position.
✨Demonstrate Client Engagement Strategies
Think of ways you've built strong relationships with clients in the past. Be ready to share stories about how you've identified client needs and unlocked growth opportunities. This will illustrate your capability to act as a primary point of contact and enhance client satisfaction.
✨Prepare for Technical Questions
Since the role involves working with B2B SaaS products, brush up on your technical knowledge. Be ready to discuss how you've handled technical integrations and workflows in previous positions. This will show that you're comfortable navigating the technical aspects of the role.
