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- Tasks: Monitor and report on online threats to protect brands and their reputations.
- Company: Join SnapDragon, a leader in brand protection using AI technology.
- Benefits: Enjoy hybrid working, career growth, and a supportive team environment.
- Why this job: Make a real difference by defending brands against online fakes and fraud.
- Qualifications: Experience in brand protection or customer service; strong problem-solving skills.
- Other info: Dynamic role with opportunities for professional development and progression.
The predicted salary is between 36000 - 60000 £ per year.
Get AI-powered advice on this job and more exclusive features.
SnapDragon fights fakes and tackles threats online for brands, legal, and IP firms.
SnapDragon uses AI-powered software combined with a team of skilled, multilingual, international analysts. We find infringements online and remove them, fast.
Value to SnapDragon’s global clients is provided through enforcing against illicit products, infringing domains and websites, fake apps, and social media site impersonators.
SnapDragon defends client reputations and revenues and keeps brands and their consumers safe. SnapDragon are inquisitive, tech and brand savvy, digital bodyguards.
Job Title
Brand Protection Specialists use the Company’s software to monitor, identify and report sellers of, and links to products which infringe the intellectual property of clients.
The role works closely with the Brand Protection Team, the Brand Protection Manager and Head of Operations to ensure the efficient and effective running of BP activities across the Company to deliver value to clients and customers whilst in turn supporting the continued growth of the business.
Key Accountabilities:
Specific activities include but are not limited to:
Existing clients
- Ensure accurate completion of allocated tasks
- Supporting clients with interventions and research activities
- Maintaining and enhancing relationships with existing clients to build long-lasting relationships and maintain trust
- Maintain records in the Company’s CRM of client meetings held and details of discussions including but not restricted to any threats or opportunities
- Review current service provision and risks making proposals for upsell opportunities
- Highlight to the Brand Protection Manager changes to client retention risk rating and work with the Brand Protection Manager to set appropriate actions
Technology/Product
- Make proposals for enhancements and prioritise activities on the Tech team roadmap logging suggestions
- Review and test, providing feedback, all customer facing features (enhancements or new features) before release
- Support the identification of new opportunities within existing platforms to improve quality and quantity of data collected
New clients
- Provide feedback to Brand Protection Manager with regards the supporting IP documentation for new clients to continually improve the process
3rd party relationships
- Maintaining existing contact with platforms to support escalations and identifying new contacts for emerging platforms
Management & reporting
- Support business activities as directed by Brand Protection Manager
- Attend and actively participate in weekly team meetings
Team
- Support activities which share knowledge of clients across the team to support business resilience
- Monthly 1:1s with Brand Protection Manager
- Uphold the standards for communication and professional conduct internally and externally
Requirements:
- Experience in brand protection or intellectual property.
- Experience in a customer orientated or service role.
- Familiar with global online marketplaces & social media sites.
- Reliable, tenacious and self-motivated with meticulous attention to detail and a can-do attitude.
- A strong work ethic, excellent problem-solving skills and analytical ability.
- Proactive, efficient and able to multi-task.
- Flexible, mature and approachable, and willing, to take on additional tasks to meet objectives and business imperatives.
- High levels of proficiency with Microsoft Office suite
- Excellent oral and written communication.
- Ability to work independently and take ownership of tasks
- Able to handle a large volumes of data from a variety of sources presenting it to a high standard.
- Great team player, willing to develop and maintain positive working relationships with others.
- Additional language skills are a huge advantage
Development and career progression:
The Company is growing quickly, offering great opportunities for progression and skills development
Reporting to:
Brand Protection Manager
Location:
Edinburgh, hybrid-working environment split between home working (2 days) and office (3 days)
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Brand Protection Specialist employer: SnapDragon Monitoring
Contact Detail:
SnapDragon Monitoring Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Brand Protection Specialist
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. We can’t stress enough how valuable personal connections can be in landing that Brand Protection Specialist role.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience in brand protection or IP. We want to see how you’ve tackled challenges before, so make it easy for potential employers to see your value.
✨Tip Number 3
Practice makes perfect! Get ready for interviews by doing mock sessions with friends or using online resources. We know the questions can be tricky, so being well-prepared will help you shine when discussing your fit for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. We’re always on the lookout for passionate candidates who are eager to join our team and help us fight fakes and protect brands.
We think you need these skills to ace Brand Protection Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Brand Protection Specialist role. Highlight your experience in brand protection or intellectual property, and don’t forget to showcase your customer service skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about brand protection and how your skills align with what we’re looking for. Keep it engaging and personal – we love a bit of personality!
Showcase Your Tech Savvy: Since we’re all about using AI-powered software, make sure to mention any relevant tech skills or experiences you have. Whether it's familiarity with online marketplaces or data handling, let us know how you can contribute to our innovative approach.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re proactive and keen to join our team at SnapDragon!
How to prepare for a job interview at SnapDragon Monitoring
✨Know Your Stuff
Before the interview, dive deep into SnapDragon's mission and values. Understand how they fight fakes and protect brands. Familiarise yourself with their AI-powered software and think about how your experience in brand protection can contribute to their goals.
✨Showcase Your Skills
Be ready to discuss your experience in brand protection or intellectual property. Prepare specific examples of how you've tackled challenges in previous roles, especially in customer-oriented environments. Highlight your analytical skills and problem-solving abilities, as these are crucial for the role.
✨Ask Smart Questions
Prepare thoughtful questions that show your interest in the company and the role. Inquire about the team dynamics, the tools they use, or how they measure success in brand protection. This not only demonstrates your enthusiasm but also helps you gauge if the company is the right fit for you.
✨Be Yourself
SnapDragon values a flexible and approachable attitude. During the interview, let your personality shine through. Show them you're not just a great fit on paper, but also someone who can build positive relationships within the team and with clients.