Head of Care - Children's Services in Highland, Inverness

Service Manager SNAP is looking for an experienced, compassionate and enthusiastic Service Manager to help lead our services and support our team through the next stage of the organisation’s development. We are looking for someone who wants to understand our services, know our staff, meet our families and see first-hand the difference SNAP makes every day. The Service Manager will lead the day-to-day delivery of services, support and develop our operational team, and help ensure every service is safe, well-organised, person-centred and responsive to the needs of the children, young people, adults and families we support. SNAP is registered with the Care Inspectorate as a support service (not care at home). As a member of the leadership team, you will work directly with the Chief Officer to support service quality, workforce development and the continued growth of SNAP. Lead, support and develop staff and volunteers across SNAP services. Ensure safe, high-quality service delivery that meets individual needs and outcomes. Oversee safeguarding, regulatory compliance, health and safety, and quality assurance processes. Support recruitment, induction, supervision, appraisal, training and workforce development. Build positive relationships with children, young people, adults, families, carers and partner professionals. Manage referrals, reviews, incidents, complaints and continuous improvement activity. Work with the Chief Officer and wider team to plan services, staffing and resources effectively. Fulfil the responsibilities of Registered Manager for SNAP's regulated services. We welcome applications from candidates with experience across social care, children's services, disability services, community support or related sectors. Someone who understands regulation, quality and compliance while never losing sight of the individual behind the paperwork. You will believe that developing and supporting a team is every bit as important as managing one. Experience of leading regulated care or support services would be particularly valuable. A relevant qualification in health and social care, social work, education, community learning and development, or a related discipline. This may include an SVQ Level 3, HNC or a recognised practice award in a supervisor or manager category. Experience of leading or delivering care, support or similar services for children, young people or adults with additional support needs or learning disabilities. Sound knowledge of safeguarding, risk management and quality standards within care or support settings. Excellent communication and relationship-building skills. We are happy to discuss supporting the right candidate to complete additional qualifications where appropriate. Following an initial 12-week period, there may be some flexibility for home working where this suits the needs of the role and organisation. The role will also involve occasional travel in connection with SNAP services, activities and meetings. SNAP has strong roots within the Highland community and continues to evolve in response to the needs of the people and families it supports. Help shape the future development of SNAP services. Play a key role in maintaining service quality and sustainability. Lead improvements in response to changing needs within the community. Be part of an organisation where relationships, community and the people we support truly matter. Job Title: Service Manager Chief Officer SNAP is committed to safer recruitment and safeguarding children, young people and adults at risk. Please email your CV together with a supporting statement telling us why you are interested in joining SNAP and what you believe you could bring to the role to