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For Companies At a Glance
- Tasks: Conduct audits and ensure compliance with company policies through phone and written communication.
- Company: Join Snap-on, a top brand in professional tools and financial services for franchisees.
- Benefits: Enjoy a competitive salary, potential bonuses, and a supportive office environment.
- Why this job: Be part of a reputable company that values quality and innovation while developing your skills.
- Qualifications: Experience in financial services is a plus; strong communication and organisational skills are essential.
- Other info: This role is 100% office-based in Kettering, UK, with flexible shift times.
The predicted salary is between 27000 - 30000 £ per year.
Who we are
Snap-on is a leading global innovator, manufacturer, and marketer of tools, equipment, and diagnostic solutions for professional users. They offer a wide range of products and services, including hand tools, tool storage, diagnostic software, and shop equipment, serving a variety of industries. Snap-on is known for its high-quality tools and is considered a top brand in the professional tool industry. Snap-on Finance UK limited are a subsidiary of Snap-on Inc, we offer financial services to our franchisees and customers to primarily support the purchase of Snap-on tools and equipment.
Responsibilities
The Quality Assurance Analyst will be responsible for preparation of and conducting business assurance activities. The primary task is to complete audits with our customers. The audits are completed by letter and telephone with 75% of the workload being telephony based. You will also be responsible for elements of internal compliance of associates and business partners in-line with company policies and procedures. You will report directly to the Operations Manager and may be required to prepare and present findings to key stakeholders, including at executive level.
We are looking for someone who:
- Experience in a Financial Services or regulated environment is desirable
- Has a strong ability to work to own initiative, with the ability to self-manage
- Has a professional telephone manner
- Has excellent computer skills and knowledge including Microsoft Office
- Is a strong written and verbal communicator
- Is outgoing, positive attitudes and strong interpersonal skills
- Has excellent organizational skills and the ability to manage multiple tasks
Role
The role is 100% office based, in Kettering, UK. Core business hours are 08:30-17:30 with a 37.5 hour work week (shift time negotiable). Salary is between £27,000-£30,000 with the potential of additional bonus initiatives. This role reports in to the Operations Manager. The role is available with immediate effect.
Quality Assurance Analyst employer: Snap-on
Contact Detail:
Snap-on Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Assurance Analyst
✨Tip Number 1
Familiarise yourself with the financial services industry, especially in relation to quality assurance. Understanding the specific regulations and compliance requirements will give you an edge during interviews.
✨Tip Number 2
Practice your telephone communication skills. Since a significant portion of the role involves telephony-based audits, being articulate and confident on the phone will be crucial in demonstrating your suitability for the position.
✨Tip Number 3
Prepare to discuss your organisational skills and how you manage multiple tasks. Think of examples from your past experiences where you successfully juggled various responsibilities, as this will resonate well with the hiring team.
✨Tip Number 4
Research Snap-on and their products thoroughly. Being knowledgeable about the company and its offerings will not only impress during the interview but also help you align your answers with their values and mission.
We think you need these skills to ace Quality Assurance Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in quality assurance and financial services. Use keywords from the job description to demonstrate that you meet the specific requirements of the Quality Assurance Analyst role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and explains why you're a great fit for Snap-on. Mention your experience with audits and compliance, and express your enthusiasm for the role and the company.
Highlight Relevant Skills: In your application, emphasise your strong written and verbal communication skills, as well as your proficiency in Microsoft Office. Provide examples of how you've successfully managed multiple tasks or projects in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Quality Assurance Analyst.
How to prepare for a job interview at Snap-on
✨Research Snap-on
Before your interview, take some time to learn about Snap-on and its products. Understanding their tools, services, and market position will show your genuine interest in the company and help you answer questions more effectively.
✨Prepare for Telephony Scenarios
Since 75% of the workload involves telephony, practice common scenarios you might encounter during calls. This could include handling customer inquiries or conducting audits over the phone. Demonstrating a professional telephone manner will be crucial.
✨Showcase Your Organisational Skills
The role requires excellent organisational skills, so be ready to discuss how you manage multiple tasks. Prepare examples from your past experiences where you successfully juggled various responsibilities while maintaining high-quality work.
✨Communicate Clearly and Confidently
As a Quality Assurance Analyst, strong written and verbal communication is key. During the interview, focus on articulating your thoughts clearly and confidently. Practising common interview questions can help you refine your communication style.
