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- Tasks: Manage credit control, resolve customer issues, and develop strong business relationships.
- Company: Join a leading company in Kettering with a focus on teamwork and growth.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact by helping customers and driving business success.
- Qualifications: Experience in credit control and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an experienced Credit Controller to join our Credit team in Kettering. The main duties of the Account Manager are listed below, but it is the nature of the job that each activity will have its own range of demands which he/she will be expected to meet. They will also be expected to perform any other duties to ensure the efficient running of their department or area.
- DUTIES AND RESPONSIBILITIES
- Manage the receivable/Control losses (approximately 70% of work time)
- Work directly with franchisees and SOT and SOD Field Management to control delinquency and net losses to corporate objectives to include debtor-direct calling
- Resolve customer delinquency problems so as to retain customers and achieve permanent corrective action
- Report and track net losses/delinquency to SOT sales management/SOF management
- Develop strong business relationships with SOT and SOD sales management and the regional franchise sales force so as to meet delinquency control and loss objectives
- Answer field and customer questions concerning the credit program and account status
- Educate franchisees on Snap-on’s Franchise Collect Program
- Work all Skip accounts to resolution
- Recommend legal action to SOF management and carry out all necessary court follow up action
- Submission of accounts to SOF management for write-off as necessary, adhering to corporate policy
- Ensure collection and repossession procedures adhere to corporate policy
- Determine and negotiate partial and extended payments
- Develop the Credit Business (approximately 20% of work time)
- Develop strong business relationships with Regional sales management and the Regional franchise sales force so as to achieve EC sales goals
- Promote Credit Sales programs to the field at every opportunity
- Attend monthly Field Group and Field Manager meetings
- Educate field sales personnel on program features and benefits
- Review, tracking and compliance of the franchise Platinum program
- Ride with franchisees and Field Managers as needed
- Maintain regular contact with all SOT Regional sales management and the Regional franchise sales force
- Handle franchise credit approval ‘appeals’ as needed
- Answer field and customer questions concerning the credit program and account status
- Planning (approximately 10% of work time)
- Analysis of the business portfolio
- Formulating monthly action plans
- Provide SOF management with weekly forecasts
- Developing presentations for SOT Field group and Field Manager meetings
- Market analysis to target deficiencies in both the sales and control arenas
- Continually look for RCI opportunities and identify areas for personal development
The role may require the incumbent to perform any other duties to ensure the efficient running of their department.
Credit Control Account Manager in Kettering employer: Snap-on
Contact Detail:
Snap-on Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Control Account Manager in Kettering
✨Tip Number 1
Networking is key! Reach out to current employees in the company or industry. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for interviews by practising common questions related to credit control. We recommend role-playing with a friend or using online resources to get comfortable discussing your experience and how it relates to the job.
✨Tip Number 3
Showcase your skills during the interview! Bring examples of how you've managed receivables or resolved customer issues in the past. This will help you stand out as someone who can hit the ground running.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show that you're genuinely interested in the position. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Credit Control Account Manager in Kettering
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Credit Control Account Manager role. Highlight your experience in managing receivables and resolving customer delinquency problems, as these are key aspects of the job.
Showcase Your Skills: Don’t forget to showcase your skills in building strong business relationships and educating others about credit programs. We want to see how you can contribute to our team and help achieve our objectives.
Be Clear and Concise: When writing your cover letter, be clear and concise. Address how your previous experiences align with the duties listed in the job description, and don’t hesitate to share specific examples that demonstrate your expertise.
Apply Through Our Website: Finally, make sure to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Snap-on
✨Know Your Numbers
As a Credit Control Account Manager, you'll be dealing with figures all day. Brush up on your financial metrics and be ready to discuss how you've managed receivables and reduced delinquency in past roles. This shows you understand the core of the job.
✨Build Rapport
Since the role involves developing strong business relationships, think about how you can demonstrate your relationship-building skills. Prepare examples of how you've successfully worked with sales teams or franchisees to resolve issues and achieve objectives.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, like resolving customer delinquency or negotiating payment plans. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Show Your Strategic Side
The job requires planning and analysis, so be ready to discuss how you've formulated action plans or conducted market analysis in previous roles. Highlight any experience you have with forecasting and how it contributed to achieving sales goals.