At a Glance
- Tasks: Provide technical support for Snap-on Level 5 Tool Control systems and troubleshoot issues.
- Company: Join a leading company in tool control technology with a focus on teamwork.
- Benefits: Permanent contract, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to work on special projects and cross-functional teams.
- Why this job: Be the go-to person for tech support and make a difference for customers.
- Qualifications: Technical support experience and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 € per year.
An opportunity has become available for a Technical Sales Support role within the Kitting/Customer Service team. The successful candidate will provide technical support for Snap-on Level 5 Tool Control systems and other complex Snap-on products, supporting both internal and external customers. This will include troubleshooting, managing support cases, maintaining accurate documentation, and working with other departments to help resolve customer queries and support Level 5 projects.
Main Responsibilities
- Acting as first-level support for Snap-on Level 5 Tool Control systems
- Creating and managing support cases for internal and external customers
- Troubleshooting technical issues and working with internal and external contacts to resolve problems
- Documenting calls and maintaining accurate information databases
- Recording Level 5 projects and deliveries, liaising with the Level 5 Program Manager where required
- Supporting quote and order processing for House, Export and MoD accounts where needed
- Assisting the Kitting Centre during busy periods, including ATC build support, QC checks and preparation of Level 5 equipment
- Keeping up to date with changing industry standards and technology
- Supporting special projects and other duties to assist the department
Skills and Experience Required
- An associate degree in a related field, or equivalent work experience
- 1–2 years’ technical support experience; call centre experience would be beneficial
- Basic mechanical ability and equipment repair skills
- Strong problem‑solving skills and the ability to work independently
- Good knowledge of Windows operating systems, Office 365 and service ticket systems
- The ability to add PCs to a network and troubleshoot basic PC issues
- Excellent written and verbal communication skills
- Strong organisational skills
- The ability to work cross‑functionally with other teams
Core Competencies
The successful candidate will be expected to demonstrate Snap‑on’s core competencies, including customer focus, attention to quality, adaptability, teamwork, communication, continuous improvement and working safely.
Technical Sales Support in Kettering employer: Snap-on Incorporated.
Snap-on is an exceptional employer that fosters a collaborative and innovative work culture, particularly in the Technical Sales Support role. Employees benefit from comprehensive training, opportunities for professional growth, and a supportive environment that encourages teamwork and continuous improvement. Located in a dynamic industry, Snap-on offers unique advantages such as exposure to cutting-edge technology and the chance to work on impactful projects that enhance customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Sales Support in Kettering
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its products, especially the Snap-on Level 5 Tool Control systems. Be ready to discuss how your skills align with their needs and show off your problem-solving abilities.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. Focus on articulating your technical support experience and how you’ve tackled challenges in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Technical Sales Support in Kettering
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Sales Support role. Highlight your technical support experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background fits with what we’re looking for. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills:In your application, don’t forget to showcase your problem-solving abilities. Share examples of how you've tackled technical issues in the past. We’re all about finding solutions, so let us know how you can contribute!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Snap-on Incorporated.
✨Know Your Stuff
Make sure you brush up on Snap-on Level 5 Tool Control systems and any other relevant products. Familiarise yourself with common technical issues and troubleshooting methods, as you'll likely be asked to demonstrate your knowledge during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical challenges in the past. Think about specific situations where you resolved customer queries or managed support cases effectively. This will highlight your ability to think on your feet and work independently.
✨Communicate Clearly
Since excellent communication skills are a must for this role, practice articulating your thoughts clearly and concisely. You might want to do a mock interview with a friend to get comfortable explaining technical concepts in simple terms.
✨Be Organised and Adaptable
Demonstrate your organisational skills by discussing how you manage multiple tasks or projects. Be ready to talk about how you adapt to changing priorities, especially in a busy environment like the Kitting Centre. This shows you're a team player who can handle pressure.
