Salary: £26,000 - 54,000 per year
Requirements
- Must have technical experience in mechanical, diagnostics and repair within the automotive industry.
- Excellent communication skills with a strong emphasis on phone etiquette.
- Ability to analyse information effectively and provide clear guidance to customers.
- Proficient in data entry with attention to detail.
- Strong interpersonal skills, enabling effective collaboration within a team environment.
- A proactive approach to problem-solving and customer service excellence.
- United Kingdom work authorisation is required.
Responsibilities
- Provide telephone technical support in the repair, use and application of garage equipment serviced, developed and supplied by Snap-on Diagnostics.
- Maintain detailed records of customer interactions and transactions through data entry.
- Analyse customer feedback to identify trends and areas for improvement.Promote additional products through upselling techniques while ensuring customer satisfaction.
- Collaborate with team members to enhance the overall customer experience.
- Stay updated on product knowledge to provide informed support.
- Assist customers with product inquiries, troubleshooting issues, and providing information on product features and benefits.
Technologies
- Support
More
We have a permanent opportunity in our Customer Care team for a Product Support Engineer based in Kings Lynn. We are seeking a dedicated and enthusiastic Product Support professional to join our team and help us deliver exceptional service and support to our clients. This is a full-time, in-person role, and we offer benefits including company pension, cycle to work scheme, employee discount, free flu jabs, referral programme, and sick pay.
last updated 37 week of 2026
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