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- Tasks: Support Snapchat by reviewing safety reports and improving workflows to protect the community.
- Company: Join Snap, a leading social media platform with a focus on safety and innovation.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Why this job: Make a real difference in online safety while working in a fast-paced environment.
- Qualifications: Fluent in French and English, with experience in social media or law enforcement.
- Other info: Be part of a diverse team committed to creating a safe online space.
The predicted salary is between 30000 - 40000 £ per year.
French‑speaking Trust & Safety Specialist for Snap’s Snapchat product. Must provide support, improve workflows, and protect community.
What You’ll Do:
- Review abuse and safety incident reports, take appropriate action per operations policies and follow through clearly and consistently on every report.
- Drive improvement initiatives by providing guidance on policy development and executing projects that will enhance existing workflows.
- Review team members’ work, provide feedback, create and deliver training.
- Identify and escalate new issues and trends.
- Assist in improving support resources and content.
- Serve as a consultative partner with the vendor team and provide expertise for processing all types of requests with a high degree of quality and efficiency.
Knowledge, Skills, & Abilities:
- Excellent verbal and written communication skills and meticulous attention to detail in English & French.
- Familiarity with online safety issues and experience reviewing sensitive content.
- Proven track record managing data sets and using data to inform decision making.
- Agility in adopting new workflows and prioritising competing demands.
- Experience collaborating with internal and external stakeholders at various levels within the company.
- Great judgment and ability to problem‑solve, both alone and with peers.
- A passion for Snapchat and ability to focus and thrive in a fast‑moving environment.
- A strong team player who is also able to work independently with minimal oversight.
- Experience interacting with NCMEC or law enforcement is advantageous.
- Experience working with tools like Zendesk, JIRA, and Looker.
Minimum Qualifications:
- Written and spoken fluency in French.
- Bachelor’s degree in a relevant field (Criminology, Social Sciences, Politics, Terrorism, Languages, etc.).
- 1+ years of relevant work experience in law enforcement, social media or tech, research, investigation, third sector.
- Ability to work a shift pattern that includes weekends.
If you have a disability or special need that requires accommodation, please let us know. Snap is an equal‑opportunity employer and is committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth, breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification. EOE, including disability/vets.
Trust & Safety Specialist - French employer: Snap Inc.
Contact Detail:
Snap Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trust & Safety Specialist - French
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Snap through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into Snap's values and mission. Show us how your passion for online safety aligns with what we do. Bring examples of how you've tackled similar challenges in the past!
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on articulating your thoughts clearly in both English and French, as communication is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Trust & Safety Specialist - French
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires fluency in both French and English, make sure to highlight your language skills right at the start. Use clear and concise language to demonstrate your communication prowess.
Tailor Your Experience: When detailing your work experience, focus on roles that relate to online safety, social media, or law enforcement. We want to see how your background aligns with the responsibilities of a Trust & Safety Specialist.
Be Detail-Oriented: Attention to detail is key in this role. Make sure your application is free from typos and errors. A well-structured application reflects your meticulous nature, which is crucial for reviewing sensitive content.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Snap Inc.
✨Know Your Stuff
Make sure you brush up on your knowledge of online safety issues and the specific policies related to Snapchat. Familiarise yourself with common abuse and safety incident reports, as well as the tools like Zendesk and JIRA that you might be using. This will show that you're not just interested in the role but also prepared to tackle the challenges head-on.
✨Showcase Your Communication Skills
Since this role requires excellent verbal and written communication in both English and French, practice articulating your thoughts clearly. You might want to prepare a few examples of how you've effectively communicated complex information in the past, especially in high-pressure situations. This will demonstrate your ability to handle sensitive content with care.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've had to use your judgment to solve problems, particularly in a team setting. Think about times when you've identified trends or escalated issues effectively. This will highlight your analytical skills and your capacity to work independently while still being a strong team player.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Prepare by thinking through how you would handle various incidents related to trust and safety. Consider what actions you would take, how you would communicate with stakeholders, and how you would improve workflows. This will help you showcase your strategic thinking and adaptability in a fast-paced environment.