Content Moderation Operations Specialist

Snap Inc. is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles.

The Content Moderation team - a group within Snap’s Platform Integrity and Operations organization - focuses on moderating publicly facing content on Snapchat. It’s our job to keep each Snapchatter’s experience safe, whether that is engaging with a Snap on Spotlight, a creator on Discover or an advertisement served between friends’ Stories. Our team assesses broadly distributed content against our Community Guidelines, Terms of Service, and Product-specific policies. Together, with our Product and Engineering counterparts, our Moderation team reinforces our Community Guidelines across content types, every day. This team empowers Snapchatters to have safe, relevant and engaging experiences with content on Snapchat.

What you’ll do:

• Review content submissions to ensure they abide by our community guidelines, policies and technical requirements.
• Review safety incident reports, take appropriate actions per operations policies and procedures, and follow through clearly and consistently on every report.
• Drive quality management activities and conduct regular quality audits.
• Use data and analytical tools/skills to identify and help drive solutions for new issues, trends and drive decision-making and management reporting.
• Drive the development of policy guidance, tool/product updates, escalations pathways, operations improvement and quality control.
• Project manage key moderation and product initiatives with tight deadlines and shifting priorities.
• Review team members’ work, create and deliver training, and provide feedback.
• Identify and escalate new issues and trends.
• Serve as a consultative partner with vendor team on policy, quality and operational matters.
• Advise Snap teams on current and trending content while taking into account the cultural and regional nuances.

Knowledge, skills and abilities:

• Excellent writing and verbal communication skills.
• Experience with policy enforcement with a meticulous attention to detail.
• Experience managing multiple global projects and cross-functional stakeholders.
• Excellent data analytics skills to drive problem-solving, decision-making and reporting.
• Great judgment and ability to problem-solve, both independently and with peers.
• Ability to prioritize tasks and work independently with minimal oversight.
• Passion for Snapchat, content, and online safety.

Minimum qualifications:

• Bachelor’s degree or equivalent work experience.
• Flexible work-hours: full-time and weekends as needed.

Preferred qualifications:

• Additional language skills are a plus.
• Experience in content moderation, operations/programme management, product or related role.
• Experience in online safety related disciplines at a technology company.
• Experience with JIRA, Zendesk or similar issue tracking software.

If you have a disability or special need that requires accommodation, please don’t be shy and provide us some information.

Default Together Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office 4+ days per week.

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.

Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!