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- Tasks: Support customers through calls and digital channels, ensuring exceptional service.
- Company: Join Snap Finance, a rapidly growing FinTech company revolutionising consumer finance.
- Benefits: Enjoy competitive salary, flexible hybrid working, and comprehensive benefits.
- Other info: Collaborative environment with opportunities for professional growth and innovation.
- Why this job: Be part of a dynamic team making a real impact in the financial services industry.
- Qualifications: Experience in customer service, strong communication skills, and attention to detail.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for a proactive and customer-focused Customer Service Representative to help deliver an exceptional experience across our Digital and Telephony channels. You’ll play a key role in supporting customers with their queries, maintaining accurate records, and ensuring all interactions meet our quality and compliance standards within an FCA-regulated environment.
Snap Finance UK is a rapidly growing FinTech company focused on digital disruption and inclusivity in the financial services industry. Snap’s proprietary technology platform and decisioning algorithms are changing the face and pace of consumer retail finance. Our use of technology has been recognised and Snap has recently been awarded the UK's Best Use of Technology in Consumer Lending at the Credit Awards 2024. Snap has a strong, supportive culture and is dedicated to its customers, retail partners, and its people who are at the heart of our business. Snap Finance UK was established in 2017 and is based in Milton Keynes.
Reporting to: Telephony Team Leader
Location: Crownhill, Milton Keynes / Hybrid Working (3 days a week in office)
Hours: Monday – Friday - 37.5 hours a week.
Your key responsibilities will include:
- Handle inbound and outbound calls and digital communications, providing timely and professional support to customers and retailers.
- Record all interactions, inquiries, and actions accurately within internal systems.
- Deliver excellent customer service, ensuring fair and appropriate outcomes.
- Make informed decisions based on customer circumstances and business policies.
- Communicate clearly and effectively across all channels, meeting quality and compliance standards.
- Adhere to company procedures, FCA regulations, and Consumer Duty requirements.
- Support other customer service and operational tasks as needed.
What we’re looking for:
- Experience in a customer service or contact centre environment.
- Strong verbal and written communication skills.
- Excellent attention to detail and accuracy in data entry.
- Ability to manage workload and meet SLAs in a fast-paced environment.
- Proficient in Microsoft Office (Outlook, Word, Excel, Teams).
- Professional, empathetic, and solutions-focused approach.
- Understanding of FCA and Consumer Duty principles (desirable).
What’s in it for you?
Joining Snap Finance means becoming part of a forward-thinking, ambitious, and supportive team. We offer:
- Competitive salary and opportunities for professional growth.
- Flexible hybrid working arrangements to balance your work and personal life.
- Access to our comprehensive benefits package, including private healthcare, discounted gym memberships, and more.
- A collaborative and innovative work environment where your ideas and contributions make a real difference.
If you feel as though you meet our requirements and are looking for your next challenge, then simply press ‘APPLY’ and upload your up-to-date CV and cover letter for the position.
Snap Finance is required to comply with UK Government standards when carrying out pre-employment checks for all new starters; this includes a basic criminal record and credit check.
Due to the high volume of applications, if you do not hear from us within 15 days, then take it that on this occasion you have not been successful.
Customer Service Representative in Northampton employer: Snap Finance UK
Contact Detail:
Snap Finance UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Northampton
✨Tip Number 1
Get to know the company! Before your interview, dive into Snap Finance's mission and values. This will help you connect your experiences to what they stand for, showing that you're not just another candidate but someone who truly gets their vibe.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling tricky questions and demonstrate your proactive approach during the interview.
✨Tip Number 3
Be ready to share your success stories! Think of specific examples where you've gone above and beyond for customers. This will highlight your solutions-focused mindset and show how you can deliver exceptional service at Snap Finance.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple way to keep yourself top of mind and show your enthusiasm for the role.
We think you need these skills to ace Customer Service Representative in Northampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Representative role. Highlight your relevant experience in customer service and any skills that match what we're looking for, like communication and attention to detail.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about joining Snap Finance and how your background makes you a great fit for our dynamic team.
Showcase Your Skills: Don’t forget to mention your proficiency in Microsoft Office and any experience with FCA regulations if you have it. We love seeing candidates who can hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Snap Finance UK
✨Know the Company Inside Out
Before your interview, take some time to research Snap Finance UK. Understand their mission, values, and recent achievements, like their award for the Best Use of Technology in Consumer Lending. This knowledge will not only impress your interviewers but also help you tailor your answers to align with the company's goals.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a customer or resolved a challenging situation. This will demonstrate your proactive and solutions-focused approach, which is exactly what they’re looking for.
✨Master the Compliance Knowledge
Since the role involves working within an FCA-regulated environment, brush up on your understanding of FCA regulations and Consumer Duty principles. Being able to discuss these topics confidently will show that you’re serious about compliance and ready to uphold the standards expected at Snap Finance.
✨Practice Clear Communication
As a Customer Service Representative, clear communication is key. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend or family member to get comfortable with answering questions in a professional manner, especially over the phone or through digital channels.