Customer Service Representative in Milton Keynes

JOIN A DYNAMIC TEAM THAT\’S DRIVEN TO CREATE THE IMPOSSIBLE AND MAKE THINGS HAPPEN!

We’re looking for a proactive and customer-focused Customer Service Representative to help deliver an exceptional experience across our Digital and Telephony channels. You’ll play a key role in supporting customers with their queries, maintaining accurate records, and ensuring all interactions meet our quality and compliance standards within an FCA‑regulated environment.

Who are we and what do we do?

Snap Finance UK is a rapidly growing FinTech company focused on digital disruption and inclusivity in the financial services industry. Snap’s proprietary technology platform and decisioning algorithms are changing the face and pace of consumer retail finance. Our use of technology has been recognised and Snap has recently been awarded the UK\’s Best Use of Technology in Consumer Lending at the Credit Awards 2024. Snap has a strong, supportive culture and is dedicated to its customers, retail partners, and its people who are at the heart of our business. Snap Finance UK was established in 2017 and is based in Milton Keynes, with the backing of its parent company, founded in the United States in 2012.

Reporting to:

Telephony Team Leader

Location:

Crownhill, Milton Keynes / Hybrid Working (3 days a week in office)

Hours:

Monday – Friday – 37.5 hours a week.

Your key responsibilities will include:

• Handle inbound and outbound calls and digital communications, providing timely and professional support to customers and retailers.
• Record all interactions, inquiries, and actions accurately within internal systems.
• Deliver excellent customer service, ensuring fair and appropriate outcomes.
• Make informed decisions based on customer circumstances and business policies.
• Communicate clearly and effectively across all channels, meeting quality and compliance standards.
• Adhere to company procedures, FCA regulations, and Consumer Duty requirements.
• Support other customer service and operational tasks as needed.

What we’re looking for:

• Experience in a customer service or contact centre environment.
• Strong verbal and written communication skills.
• Excellent attention to detail and accuracy in data entry.
• Ability to manage workload and meet SLAs in a fast‑paced environment.
• Proficient in Microsoft Office (Outlook, Word, Excel, Teams).
• Professional, empathetic, and solutions‑focused approach.
• Understanding of FCA and Consumer Duty principles (desirable).

What’s in it for you?

Joining Snap Finance means becoming part of a forward‑thinking, ambitious, and supportive team. We offer:

• Competitive salary and opportunities for professional growth.
• Flexible hybrid working arrangements to balance your work and personal life.
• Access to our comprehensive benefits package, including private healthcare, discounted gym memberships, and more.
• A collaborative and innovative work environment where your ideas and contributions make a real difference.