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- Tasks: Provide day-to-day IT support and troubleshoot technical issues for colleagues.
- Company: Join Snap Finance UK, a rapidly growing FinTech company with a supportive culture.
- Benefits: Competitive salary, flexible working, private healthcare, and professional growth opportunities.
- Other info: Collaborative team atmosphere with opportunities for cross-training and skill development.
- Why this job: Kickstart your IT career in a dynamic environment with real impact on technology.
- Qualifications: Basic IT support experience and a willingness to learn and grow.
The predicted salary is between 30000 - 42000 £ per year.
JOIN A DYNAMIC TEAM THAT\’S DRIVEN TO CREATE THE IMPOSSIBLE AND MAKE THINGS HAPPEN!
We’re looking for a motivated IT Support Specialist to be the go-to person for day-to-day technical assistance in our office. Acting as the first point of contact for IT-related issues, you’ll help colleagues stay connected and productive by providing support across hardware, software, and systems.
This is a junior-level role, perfect for someone with a solid grounding in IT who’s ready to develop their skills further. You’ll work closely with our global IT team in Costa Rica, ensuring consistent service delivery and learning from experienced professionals in an international environment.
If you’re proactive, curious, and eager to grow your career in IT, we’d love to hear from you.
Who are we and what do we do?
Snap Finance UK is a rapidly growing FinTech company focused on digital disruption and inclusivity in the financial services industry. Snap’s proprietary technology platform and decisioning algorithms are changing the face and pace of consumer retail finance. Our use of technology has been recognised and Snap has recently been awarded the UK\’s Best Use of Technology in Consumer Lending at the Credit Awards 2024. Snap has a strong, supportive culture and is dedicated to its customers, retail partners, and its people who are at the heart of our business. Snap Finance UK was established in 2017 and is based in Milton Keynes, with the backing of its parent company, founded in the United States in 2012.
Discover more about us at https://snapfinance.co.uk/careers
Reporting to: Head of Technical Strategy
Location: Crownhill, Milton Keynes / This is an office-based role (Monday to Friday) with flexibility for occasional home working.
Hours: Monday – Friday – 37.5 hours a week.
Salary: £competitive
Your key responsibilities will include:
- Being the first point of contact for all on-site IT queries.
- Maintaining the office server and ensuring smooth daily operations.
- Setting up laptops and equipment for new starters.
- Troubleshooting hardware, software, and network issues.
- Managing office security, including updating door access codes.
- Overseeing mobile phones (handsets and configurations).
- Working with our Costa Rica-based IT team on escalations and projects.
- Keeping an up-to-date IT equipment inventory.
- Supporting basic system administration and user account management.
- Assisting with retailer integrations, with opportunities for cross-training.
What we’re looking for:
- Some practical experience in IT support, with a solid foundation in troubleshooting and a willingness to learn and grow in a professional environment.
- Confidence troubleshooting hardware, software, and basic networking issues.
- Familiarity with user account management and system administration.
- Ability to set up and configure laptops, mobile devices, and related equipment.
- Good knowledge of Windows operating systems and Microsoft 365.
- Strong problem-solving skills and the ability to explain solutions clearly to non-technical colleagues.
- Organised and detail-oriented, with an eye on asset management and documentation.
- Ability to work independently while knowing when to escalate issues.
- Willingness to cross-train into additional areas of IT support (e.g., Retailer integrations, system enhancements).
- Understanding of Azure Active Directory (desirable).
- Knowledge of cloud/virtual machines (desirable).
What’s in it for you?
Joining Snap Finance means becoming part of a forward-thinking, ambitious, and supportive team. We offer:
- Competitive salary and opportunities for professional growth.
- Flexible hybrid working arrangements to balance your work and personal life.
- Access to our comprehensive benefits package, including private healthcare, discounted gym memberships, and more.
- A collaborative and innovative work environment where your ideas and contributions make a real difference.
If you feel as though you meet our requirements and are looking for your next challenge, then simply press ‘APPLY’ and upload your up-to-date CV and cover letter for the position.
Snap Finance is required to comply with UK Government standards when carrying out pre-employment checks for all new starters; this includes a basic criminal record and credit check.
Due to the high volume of applications, if you do not hear from us within 15 days then take it that on this occasion you have not been successful.
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IT Support employer: Snap Finance UK
Contact Detail:
Snap Finance UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues in the IT field. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Get your hands dirty with some practical experience. Volunteer for IT support roles or take on freelance gigs. This not only boosts your CV but also gives you real-world skills that employers love.
✨Tip Number 3
Prepare for interviews by practising common IT support questions. Think about how you’d troubleshoot specific issues and be ready to explain your thought process clearly. Remember, communication is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our dynamic team at Snap Finance.
We think you need these skills to ace IT Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT support experience and skills that match the job description. We want to see how your background aligns with what we're looking for, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you’re the perfect fit for our dynamic team. We love seeing a bit of personality, so let your passion for IT come through.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially in IT where clarity is key. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Snap Finance UK
✨Know Your Tech Basics
Brush up on your knowledge of hardware, software, and basic networking issues. Be ready to discuss your experience with troubleshooting and how you've resolved past IT problems. This will show that you have a solid grounding in IT and are eager to learn more.
✨Show Your Problem-Solving Skills
Prepare examples of how you've tackled technical challenges in the past. Think about specific situations where you had to explain solutions to non-technical colleagues. This will demonstrate your ability to communicate effectively and your strong problem-solving skills.
✨Familiarise Yourself with the Company
Do some research on Snap Finance UK and their technology platform. Understanding their focus on digital disruption and inclusivity will help you align your answers with their values and show that you're genuinely interested in the role and the company.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, opportunities for cross-training, or how the IT team collaborates with other departments. This shows your enthusiasm for the role and your desire to grow within the company.