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- Tasks: Support customers through calls and digital channels, ensuring top-notch service.
- Company: Join Snap Finance UK, an award-winning FinTech company revolutionising financial services.
- Benefits: Enjoy competitive pay, flexible hybrid work, and a comprehensive benefits package.
- Other info: Great opportunities for professional growth in a supportive environment.
- Why this job: Be part of a dynamic team making a real impact in the finance industry.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for a proactive and customer-focused Customer Service Representative to help deliver an exceptional experience across our Digital and Telephony channels. You’ll play a key role in supporting customers with their queries, maintaining accurate records, and ensuring all interactions meet our quality and compliance standards within an FCA-regulated environment.
Snap Finance UK is a rapidly growing FinTech company focused on digital disruption and inclusivity in the financial services industry. Our use of technology has been recognised and Snap has recently been awarded the UK's Best Use of Technology in Consumer Lending at the Credit Awards 2024. Snap has a strong, supportive culture and is dedicated to its customers, retail partners, and its people who are at the heart of our business.
Your key responsibilities will include:
- Handle inbound and outbound calls and digital communications, providing timely and professional support to customers and retailers.
- Record all interactions, inquiries, and actions accurately within internal systems.
- Deliver excellent customer service, ensuring fair and appropriate outcomes.
- Make informed decisions based on customer circumstances and business policies.
- Communicate clearly and effectively across all channels, meeting quality and compliance standards.
- Adhere to company procedures, FCA regulations, and Consumer Duty requirements.
- Support other customer service and operational tasks as needed.
What we’re looking for:
- Experience in a customer service or contact centre environment.
- Strong verbal and written communication skills.
- Excellent attention to detail and accuracy in data entry.
- Ability to manage workload and meet SLAs in a fast-paced environment.
- Proficient in Microsoft Office (Outlook, Word, Excel, Teams).
- Professional, empathetic, and solutions-focused approach.
- Understanding of FCA and Consumer Duty principles (desirable).
What’s in it for you?
- Competitive salary and opportunities for professional growth.
- Flexible hybrid working arrangements to balance your work and personal life.
- Access to our comprehensive benefits package, including private healthcare, discounted gym memberships, and more.
- A collaborative and innovative work environment where your ideas and contributions make a real difference.
If you feel as though you meet our requirements and are looking for your next challenge, then simply press ‘APPLY’ and upload your up-to-date CV and cover letter for the position.
Customer Service Representative employer: Snap Finance UK
Contact Detail:
Snap Finance UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Snap Finance. Understand their values, culture, and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in being part of their dynamic team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling real-life situations during the interview, especially since you'll need to demonstrate your communication skills and problem-solving abilities.
✨Tip Number 3
Show off your tech skills! Since Snap Finance is all about digital disruption, be ready to discuss your experience with technology and how you've used it to enhance customer service. Highlight any relevant software or tools you've worked with, especially Microsoft Office.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Representative role. Highlight your experience in customer service and any relevant skills that match what we're looking for, like communication and attention to detail.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how you can contribute to our dynamic team at Snap Finance. Keep it professional but let your personality show!
Showcase Relevant Experience: When detailing your work history, focus on roles where you've handled customer queries or worked in a fast-paced environment. We want to see how you've made a difference in previous positions, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen to join our team!
How to prepare for a job interview at Snap Finance UK
✨Know the Company Inside Out
Before your interview, take some time to research Snap Finance UK. Understand their mission, values, and recent achievements, like their award for the Best Use of Technology in Consumer Lending. This knowledge will not only impress your interviewers but also help you tailor your answers to align with the company's goals.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you went above and beyond for a customer or resolved a challenging situation. Be ready to discuss how you can apply these skills in a fast-paced environment like Snap Finance.
✨Demonstrate Attention to Detail
Since accuracy in data entry is crucial for this role, be prepared to discuss how you ensure precision in your work. You might want to mention any tools or methods you use to double-check your entries, as well as your understanding of compliance standards and FCA regulations.
✨Practice Clear Communication
As a Customer Service Representative, effective communication is key. Practice articulating your thoughts clearly and concisely. You could even do a mock interview with a friend or family member to get comfortable with answering questions in a professional yet friendly manner, just like you would with customers.