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- Tasks: Help customers with their queries and provide seamless service.
- Company: Join Snap Finance UK, a fast-growing FinTech revolutionising retail finance.
- Benefits: Enjoy flexible working, competitive salary, private healthcare, and gym discounts.
- Why this job: Be part of a supportive team that values your ideas and fosters growth.
- Qualifications: Strong communication skills, multitasking ability, and a friendly attitude required.
- Other info: Work Monday to Friday with occasional Saturday shifts; training provided.
The predicted salary is between 28800 - 43200 £ per year.
This range is provided by Snap Finance UK. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Direct message the job poster from Snap Finance UK JOIN A FLEXIBLE COMPANY THAT LOOKS TO CREATE THE IMPOSSIBLE AND OBSESS OVER CUSTOMERS! Do you excel at helping others, resolving issues with empathy and efficiency, and creating seamless customer experiences? Want to be part of a dynamic team that’s transforming the way people engage with Retail Point-of-Sale Finance? We are looking for a Customer Service Representative to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times. You’ll be educating customers on the different ways they can manage their Snap loan and choosing the options that work best for them. We’re looking for a detail-oriented person to complete processes and procedures while providing each customer with a seamless experience. Who are we? What do we do? Snap Finance UK is a rapidly growing FinTech company focused on digital disruption and inclusivity in the financial services industry. Snap’s proprietary technology platform and decisioning algorithms are changing the face and pace of consumer retail finance. Our use of technology has been recognized, and Snap was awarded the UK\’s Best Use of Technology in consumer lending at the Credit Awards 2024. Snap has a strong, supportive culture and is dedicated to its customers, retail partners, and its people, who are at the heart of our business. Snap Finance UK was established in 2017 and is based in Milton Keynes, with the backing of its parent company founded in the United States in 2012. Reporting to: Customer Service Team Leader Working Hours: Monday to Friday, 8:30 am – 5:30 pm (or 8:00 am – 5:00 pm shifts as required). Saturday work is required every 4 weeks between 09:00 am – 13:00 pm, which will be compensated with time off in lieu. Your Key Tasks and Responsibilities will include: Handling inbound and outbound communications, answering questions for our customers/retailers. Recording details of conversations, inquiries, complaints, and actions taken within our internal system. Working towards set SLA’s. Making informed decisions based on the circumstances and information provided. Contacting customers to confirm the terms of their loan. Providing suitable decisions based on each individual customer and the business. Delivering excellent service to ensure the best customer outcomes. Providing accurate advice and guidance aligned with regulatory requirements. Following Snap’s policies and procedures strictly. Communicating clearly and effectively via telephone and email. Meeting customer communication quality expectations. Ensuring compliance with regulatory standards and best practices. Supporting other business areas as required. To be successful in the role of Customer Service Advisor, we require the following skills and experience: Exceptional verbal and written communication skills. Proficiency with PC and MS Office. Ability to multitask effectively, recording notes while talking to customers. Good time management and prioritization skills. Attention to detail and ability to build rapport. Passion and willingness to go the extra mile. A friendly, helpful attitude. Quick learner with the ability to adapt and work independently. What’s in it for you? Joining Snap Finance means becoming part of a forward-thinking, ambitious, and supportive team. We offer: Competitive salary and opportunities for professional growth. Flexible hybrid working arrangements. Access to comprehensive benefits, including private healthcare, gym discounts, and more. A collaborative, innovative environment where your ideas matter. If you’re excited about this opportunity and believe you’re the right fit, click ‘APPLY’ to upload your CV and cover letter today. Please note that all successful applicants will undergo a basic criminal record and credit check. #J-18808-Ljbffr
Contact Detail:
Snap Finance UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with Snap Finance UK's services and technology. Understanding their proprietary platform and how it impacts customer experiences will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills, especially in handling customer inquiries. Role-playing different customer scenarios can prepare you for the types of interactions you'll face as a Customer Service Advisor.
✨Tip Number 3
Showcase your ability to multitask effectively. During the interview, be ready to discuss examples where you've successfully managed multiple responsibilities while maintaining attention to detail.
✨Tip Number 4
Emphasise your passion for customer service. Share specific instances where you've gone the extra mile to assist customers, as this aligns with Snap's commitment to creating exceptional customer experiences.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of a Customer Service Advisor at Snap Finance UK. Tailor your application to highlight how your skills align with their needs.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to resolve issues empathetically. Mention specific experiences where you've gone the extra mile for customers.
Highlight Relevant Skills: In your CV, emphasise your exceptional verbal and written communication skills, proficiency with MS Office, and any experience in handling customer inquiries. Use bullet points for clarity and impact.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for this role.
How to prepare for a job interview at Snap Finance UK
✨Showcase Your Communication Skills
As a Customer Service Advisor, exceptional verbal and written communication skills are crucial. During the interview, make sure to articulate your thoughts clearly and listen actively. Practice common customer service scenarios to demonstrate how you would handle various situations.
✨Demonstrate Empathy and Problem-Solving
Employers are looking for candidates who can resolve issues with empathy and efficiency. Prepare examples from your past experiences where you successfully helped customers overcome challenges. Highlight your ability to understand their needs and provide tailored solutions.
✨Familiarise Yourself with Snap Finance
Research Snap Finance UK and its services thoroughly. Understand their technology platform and how it impacts customer experience. Being knowledgeable about the company will show your genuine interest and help you answer questions more effectively.
✨Prepare for Regulatory Questions
Since compliance with regulatory standards is essential in this role, be ready to discuss your understanding of relevant regulations. Familiarise yourself with basic financial regulations and be prepared to explain how you would ensure compliance in your daily tasks.