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- Tasks: Help customers navigate financial challenges and provide top-notch support via digital channels.
- Company: Join Snap Finance UK, a fast-growing FinTech revolutionising consumer finance with innovative technology.
- Benefits: Enjoy flexible hybrid working, competitive salary, private healthcare, and discounted gym memberships.
- Why this job: Be part of a supportive team redefining customer service in finance while making a positive impact.
- Qualifications: Previous collections experience and strong relationship-building skills are essential; familiarity with regulations is a plus.
- Other info: Work hours are Monday to Friday, with occasional Saturday shifts; based in Milton Keynes.
The predicted salary is between 28800 - 43200 £ per year.
Do you thrive on helping people find solutions, navigating challenging conversations, and turning difficult situations into positive outcomes? Want to be part of a high-energy team that’s redefining what great customer support looks like in the world of consumer finance? We’re looking for a Collections Advisor to join our team and deliver top-quality customer service and support to Snap customers.
In this role, you’ll advise customers on the best and most reasonable steps to bring their accounts up to date, all while following our strict company policies and FCA regulations. Snap Finance UK is a rapidly growing FinTech company focused on digital disruption and inclusivity in the financial services industry. Snap’s proprietary technology platform and decisioning algorithms are changing the face and pace of consumer retail finance. Our use of technology has been recognised and Snap has recently been awarded the UK's Best Use of Technology in consumer lending at the Credit Awards 2024.
Snap has a strong, supportive culture and is dedicated to its customers, retail partners, and its people who are at the heart of our business. Snap Finance UK was established in 2017 and is based in Milton Keynes, with the backing of its parent company, founded in the United States in 2012.
Reporting to: Collections Manager
Location: Crownhill, Milton Keynes / Hybrid Working.
Hours: 5 hours a week - Monday – Friday 8:30am – 17:30pm. Saturday work is every 4 weeks between the hours of 09:00am – 13:00pm.
- Communicating with customers via digital channels (SMS, email and chat)
- Working with customers who may be facing financial difficulties and working with them to come up with a solution.
- Providing top-quality service to all customers.
- To provide the best advice and guidance ensuring it’s aligned with regulatory requirements.
- Following Snap’s strict policies and procedures.
- Meeting call quality expectations.
- Ensuring adherence to regulatory compliance and best practice.
- Previous collections experience.
- Familiar with regulatory requirements.
- Successful track record of building strong relationships with customers and colleagues.
- Competent with a PC and MS Office.
- Attention to detail and rapport building.
Benefits:
- Competitive salary and opportunities for professional growth
- Flexible hybrid working arrangements to balance your work and personal life
- Access to our comprehensive benefits package, including private healthcare, discounted gym memberships, and more
This includes a basic criminal record and credit check.
Contact Detail:
Snap Finance UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Advisor Permanent
✨Tip Number 1
Familiarise yourself with the financial regulations and compliance standards relevant to collections. Understanding these will not only help you in conversations but also demonstrate your commitment to adhering to company policies during the interview.
✨Tip Number 2
Practice your communication skills, especially in handling difficult conversations. Role-playing scenarios with friends or family can help you feel more confident when discussing sensitive financial issues with potential customers.
✨Tip Number 3
Research Snap Finance UK and its technology platform. Being knowledgeable about the company's mission and recent achievements will show your enthusiasm for the role and how you can contribute to their success.
✨Tip Number 4
Network with current or former employees of Snap Finance UK on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Collections Advisor Permanent
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Collections Advisor. Familiarise yourself with the skills required, such as navigating challenging conversations and providing top-quality customer service.
Tailor Your CV: Highlight your previous collections experience and any relevant skills in your CV. Emphasise your ability to build strong relationships with customers and colleagues, as well as your familiarity with regulatory requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers and your understanding of the financial services industry. Mention specific examples of how you've successfully navigated difficult situations in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and complete to make a great first impression.
How to prepare for a job interview at Snap Finance UK
✨Show Your Empathy
As a Collections Advisor, you'll be dealing with customers who may be facing financial difficulties. Demonstrating empathy during the interview will show that you understand the challenges they face and are committed to helping them find solutions.
✨Know the Regulations
Familiarity with FCA regulations is crucial for this role. Brush up on relevant compliance guidelines before your interview, as this knowledge will highlight your preparedness and understanding of the industry.
✨Highlight Your Communication Skills
Since you'll be communicating with customers via digital channels, it's important to showcase your strong communication skills. Prepare examples of how you've effectively navigated challenging conversations in the past.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've successfully resolved difficult situations. This will illustrate your ability to think critically and provide top-quality service, which is essential for a Collections Advisor.
