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- Tasks: Help customers navigate financial challenges and provide top-notch support during evening shifts.
- Company: Join Snap Finance UK, a fast-growing FinTech revolutionising consumer finance with innovative technology.
- Benefits: Enjoy flexible hybrid working, competitive salary, private healthcare, and discounted gym memberships.
- Why this job: Be part of a supportive team making a real impact in customer service and financial inclusivity.
- Qualifications: Previous collections experience and familiarity with regulatory requirements are essential.
- Other info: Evening shifts from Monday to Friday, perfect for those who prefer later hours.
The predicted salary is between 36000 - 60000 £ per year.
Do you thrive on helping people find solutions, navigating challenging conversations, and turning difficult situations into positive outcomes? Want to be part of a high-energy team that’s redefining what great customer support looks like in the world of consumer finance?
We’re looking for a Collections Advisor to join our team and deliver top-quality customer service and support to Snap customers, specifically during our evening shifts. In this role, you’ll advise customers on the best and most reasonable steps to bring their accounts up to date, all while following our strict company policies and FCA regulations.
Snap Finance UK is a rapidly growing FinTech company focused on digital disruption and inclusivity in the financial services industry. Our use of technology has been recognised and Snap has recently been awarded the UK's Best Use of Technology in consumer lending at the Credit Awards 2024. Snap has a strong, supportive culture and is dedicated to its customers, retail partners, and its people who are at the heart of our business.
Reporting to: Collections Manager
Location: Crownhill, Milton Keynes / Hybrid Working
Working Hours: We are currently recruiting for evening shift roles, ideal for those who prefer later hours. Shifts are Monday to Friday, finishing up to 9:00pm, with a total of 37 hours.
- Communicating with customers via digital channels (SMS, email and chat)
- Working with customers who may be facing financial difficulties and working with them to come up with a solution
- Providing top-quality service to all customers
- To provide the best advice and guidance ensuring it’s aligned with regulatory requirements
- Following Snap’s strict policies and procedures
- Meeting call quality expectations
- Ensuring adherence to regulatory compliance and best practice
- Previous collections experience
- Familiar with regulatory requirements
- Successful track record of building strong relationships with customers and colleagues
- Competent with a PC and MS Office
- Attention to detail and rapport building
Competitive salary and opportunities for professional growth. Flexible hybrid working arrangements to balance your work and personal life. Access to our comprehensive benefits package, including private healthcare, discounted gym memberships, and more. This includes a basic criminal record and credit check.
Collections advisor - Finance employer: Snap Finance UK
Contact Detail:
Snap Finance UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections advisor - Finance
✨Tip Number 1
Familiarise yourself with the financial regulations and compliance standards relevant to collections. Understanding FCA regulations will not only help you in the role but also demonstrate your commitment to adhering to industry standards during the interview.
✨Tip Number 2
Showcase your communication skills by preparing for role-play scenarios that involve difficult conversations. Practice how you would navigate these discussions, as this is a key part of the Collections Advisor role.
✨Tip Number 3
Research Snap Finance UK and its technology platform. Being knowledgeable about the company’s innovations and values will allow you to align your answers with their mission during the interview.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview.
We think you need these skills to ace Collections advisor - Finance
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Collections Advisor position. Tailor your application to highlight how your skills and experiences align with these aspects.
Highlight Relevant Experience: Emphasise any previous collections experience or customer service roles in your CV and cover letter. Provide specific examples of how you've successfully navigated challenging conversations and built strong relationships with customers.
Showcase Your Skills: Mention your familiarity with regulatory requirements and your ability to adhere to company policies. Highlight your attention to detail and proficiency with digital communication tools, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that not only expresses your enthusiasm for the role but also demonstrates your understanding of Snap Finance UK's mission and values. Explain why you want to be part of their team and how you can contribute to their success.
How to prepare for a job interview at Snap Finance UK
✨Showcase Your Problem-Solving Skills
As a Collections Advisor, you'll need to demonstrate your ability to navigate challenging conversations. Prepare examples of how you've successfully resolved difficult situations in the past, focusing on your problem-solving skills and customer-centric approach.
✨Understand Regulatory Requirements
Familiarity with FCA regulations is crucial for this role. Brush up on relevant financial regulations and be ready to discuss how you would ensure compliance while providing excellent customer service.
✨Highlight Your Communication Skills
Since you'll be communicating with customers via digital channels, practice articulating your thoughts clearly and concisely. Be prepared to explain how you build rapport with customers, especially those facing financial difficulties.
✨Demonstrate Your Team Spirit
Snap Finance values a supportive culture. Share examples of how you've collaborated with colleagues in previous roles, emphasising your ability to work well within a team and contribute to a positive work environment.
