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- Tasks: Help customers navigate financial challenges and provide top-notch support via digital channels.
- Company: Join Snap Finance UK, a fast-growing FinTech revolutionising consumer finance with innovative technology.
- Benefits: Enjoy flexible hybrid working, competitive salary, private healthcare, and discounted gym memberships.
- Why this job: Be part of a supportive team making a real impact in customer finance and service.
- Qualifications: Previous collections experience and strong relationship-building skills are essential.
- Other info: Work hours are Monday to Friday, with occasional Saturday shifts.
The predicted salary is between 36000 - 60000 £ per year.
Do you thrive on helping people find solutions, navigating challenging conversations, and turning difficult situations into positive outcomes? Want to be part of a high-energy team that’s redefining what great customer support looks like in the world of consumer finance? We’re looking for a Collections Advisor to join our team and deliver top-quality customer service and support to Snap customers.
In this role, you’ll advise customers on the best and most reasonable steps to bring their accounts up to date, all while following our strict company policies and FCA regulations. Snap Finance UK is a rapidly growing FinTech company focused on digital disruption and inclusivity in the financial services industry. Snap’s proprietary technology platform and decisioning algorithms are changing the face and pace of consumer retail finance. Our use of technology has been recognised and Snap has recently been awarded the UK's Best Use of Technology in consumer lending at the Credit Awards 2024. Snap has a strong, supportive culture and is dedicated to its customers, retail partners, and its people who are at the heart of our business.
Reporting to: Collections Manager
Location: Crownhill, Milton Keynes / Hybrid Working.
Hours: 5 hours a week - Monday – Friday 8:30am – 17:30pm. Saturday work is every 4 weeks between the hours of 09:00am – 13:00pm.
- Communicating with customers via digital channels (SMS, email and chat)
- Working with customers who may be facing financial difficulties and working with them to come up with a solution.
- Providing top-quality service to all customers.
- To provide the best advice and guidance ensuring it’s aligned with regulatory requirements.
- Following Snap’s strict policies and procedures.
- Meeting call quality expectations.
- Ensuring adherence to regulatory compliance and best practice.
- Previous collections experience.
- Familiar with regulatory requirements.
- Successful track record of building strong relationships with customers and colleagues.
- Competent with a PC and MS Office.
- Attention to detail and rapport building.
Competitive salary and opportunities for professional growth. Flexible hybrid working arrangements to balance your work and personal life. Access to our comprehensive benefits package, including private healthcare, discounted gym memberships, and more. This includes a basic criminal record and credit check.
Adviser - Finance and Policy employer: Snap Finance UK
Contact Detail:
Snap Finance UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Adviser - Finance and Policy
✨Tip Number 1
Familiarise yourself with the financial regulations and compliance standards relevant to the role. Understanding FCA regulations will not only help you in conversations but also demonstrate your commitment to adhering to company policies.
✨Tip Number 2
Practice your communication skills, especially in digital formats like SMS and email. Since you'll be interacting with customers through these channels, being clear and empathetic in your messages is crucial for building rapport.
✨Tip Number 3
Research Snap Finance UK and its technology platform. Understanding their unique approach to consumer finance will allow you to align your advice with their values and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Network with current or former employees of Snap Finance UK on platforms like LinkedIn. Gaining insights from their experiences can provide you with valuable information about the company culture and expectations, which can be beneficial during interviews.
We think you need these skills to ace Adviser - Finance and Policy
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and collections. Emphasise any previous roles where you successfully navigated challenging conversations or provided solutions to customers facing financial difficulties.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping customers and your understanding of regulatory requirements in the finance sector. Mention specific examples of how you've turned difficult situations into positive outcomes in past roles.
Showcase Your Skills: Highlight your competencies with digital communication tools and MS Office in your application. Mention any experience you have with building strong relationships with customers and colleagues, as this is crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any errors or typos. A well-presented application reflects attention to detail, which is essential for the Adviser role at Snap Finance UK.
How to prepare for a job interview at Snap Finance UK
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Collections Advisor. Familiarise yourself with the company's policies, FCA regulations, and the importance of providing top-quality customer service, especially when dealing with customers facing financial difficulties.
✨Showcase Your Communication Skills
Since you'll be communicating with customers via digital channels, practice articulating your thoughts clearly and empathetically. Prepare examples of how you've successfully navigated challenging conversations in the past, demonstrating your ability to build rapport and find solutions.
✨Highlight Relevant Experience
Be ready to discuss your previous collections experience and any familiarity with regulatory requirements. Share specific instances where you've adhered to compliance standards while still delivering excellent customer service.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss how you approach problem-solving, especially in high-pressure situations. Think of examples where you've turned difficult situations into positive outcomes, as this aligns perfectly with what Snap Finance is looking for in a candidate.
