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- Tasks: Help customers navigate financial challenges and provide top-notch support via digital channels.
- Company: Join Snap Finance UK, a fast-growing FinTech revolutionising consumer finance with innovative technology.
- Benefits: Enjoy flexible hybrid working, competitive salary, private healthcare, and discounted gym memberships.
- Why this job: Be part of a supportive team redefining customer service in finance while making a real impact.
- Qualifications: Previous collections experience and strong relationship-building skills are essential.
- Other info: Work hours are Monday to Friday, with occasional Saturday shifts; based in Milton Keynes.
The predicted salary is between 28800 - 48000 £ per year.
Do you thrive on helping people find solutions, navigating challenging conversations, and turning difficult situations into positive outcomes? Want to be part of a high-energy team that’s redefining what great customer support looks like in the world of consumer finance? We’re looking for a Collections Advisor to join our team and deliver top-quality customer service and support to Snap customers.
In this role, you’ll advise customers on the best and most reasonable steps to bring their accounts up to date, all while following our strict company policies and FCA regulations. Snap Finance UK is a rapidly growing FinTech company focused on digital disruption and inclusivity in the financial services industry. Snap’s proprietary technology platform and decisioning algorithms are changing the face and pace of consumer retail finance. Our use of technology has been recognised and Snap has recently been awarded the UK's Best Use of Technology in consumer lending at the Credit Awards 2024. Snap has a strong, supportive culture and is dedicated to its customers, retail partners, and its people who are at the heart of our business.
Reporting to: Collections Manager
Location: Crownhill, Milton Keynes / Hybrid Working.
Hours: 5 hours a week - Monday – Friday 8:30am – 17:30pm. Saturday work is every 4 weeks between the hours of 09:00am – 13:00pm.
- Communicating with customers via digital channels (SMS, email and chat)
- Working with customers who may be facing financial difficulties and working with them to come up with a solution.
- Providing top-quality service to all customers.
- To provide the best advice and guidance ensuring it’s aligned with regulatory requirements.
- Following Snap’s strict policies and procedures.
- Meeting call quality expectations.
- Ensuring adherence to regulatory compliance and best practice.
- Previous collections experience.
- Familiar with regulatory requirements.
- Successful track record of building strong relationships with customers and colleagues.
- Competent with a PC and MS Office.
- Attention to detail and rapport building.
Competitive salary and opportunities for professional growth. Flexible hybrid working arrangements to balance your work and personal life. Access to our comprehensive benefits package, including private healthcare, discounted gym memberships, and more. This includes a basic criminal record and credit check.
Contact Detail:
Snap Finance UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Adviser - Finance and Policy
✨Tip Number 1
Familiarise yourself with the financial regulations and compliance standards relevant to the role. Understanding FCA regulations will not only help you in conversations but also demonstrate your commitment to adhering to company policies.
✨Tip Number 2
Practice your communication skills, especially in digital formats like SMS and email. Being able to convey empathy and solutions clearly through these channels is crucial for a Collections Advisor.
✨Tip Number 3
Showcase your ability to build rapport with customers. Think of examples from your past experiences where you successfully navigated difficult conversations and turned them into positive outcomes.
✨Tip Number 4
Research Snap Finance UK and its technology platform. Understanding their approach to consumer finance and how they leverage technology can give you an edge in interviews and discussions about the role.
We think you need these skills to ace Adviser - Finance and Policy
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Adviser - Finance and Policy position. Understand the key responsibilities, required skills, and the company culture at Snap Finance UK.
Tailor Your CV: Customise your CV to highlight relevant experience in customer service and collections. Emphasise any previous roles where you successfully navigated challenging conversations or provided solutions to customers facing financial difficulties.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping customers and your understanding of regulatory compliance. Mention specific examples from your past experiences that demonstrate your ability to build strong relationships and provide top-quality service.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for the role.
How to prepare for a job interview at Snap Finance UK
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Collections Advisor. Familiarise yourself with the company's policies, FCA regulations, and the importance of providing top-quality customer service, especially in challenging financial situations.
✨Showcase Your Communication Skills
Since the role involves communicating with customers via digital channels, be prepared to demonstrate your communication skills. Practice articulating how you would handle difficult conversations and provide solutions to customers facing financial difficulties.
✨Highlight Relevant Experience
If you have previous collections experience or familiarity with regulatory requirements, make sure to highlight this during the interview. Share specific examples of how you've successfully built relationships with customers and navigated complex situations.
✨Prepare Questions
Prepare thoughtful questions to ask the interviewer about Snap Finance UK’s culture, team dynamics, and growth opportunities. This shows your genuine interest in the company and helps you assess if it’s the right fit for you.
