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- Tasks: Lead the support desk team and ensure customer issues are resolved quickly and effectively.
- Company: Dynamic software solutions company based in Acton Trussell.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Why this job: Make a real difference in customer experience while leading a passionate team.
- Qualifications: Experience in customer service and strong problem-solving skills.
- Other info: Join a supportive environment with great potential for career advancement.
The predicted salary is between 30000 - 42000 £ per year.
A software solutions company in Acton Trussell seeks a Support Desk Coordinator to manage their support desk operations. The candidate will be responsible for ensuring customer issues are addressed promptly, maintaining high standards of communication, and optimizing ticket management processes. The ideal candidate will have experience in customer service and be skilled in managing technical queries efficiently.
Support Desk Lead — SLA & Customer Experience employer: SNAGR SOFTWARE LTD
Contact Detail:
SNAGR SOFTWARE LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Desk Lead — SLA & Customer Experience
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for opportunities. You never know who might have a lead on a Support Desk Lead position or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on common customer service scenarios and think about how you'd handle technical queries. We want you to showcase your problem-solving skills and communication prowess when it comes to managing support desk operations.
✨Tip Number 3
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications this way!
We think you need these skills to ace Support Desk Lead — SLA & Customer Experience
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and technical support. We want to see how you've tackled similar challenges before, so don’t hold back on those relevant skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Support Desk Lead role. Share specific examples of how you've improved customer experiences or optimised processes in the past.
Showcase Your Communication Skills: Since communication is key in this role, make sure your application reflects your ability to convey information clearly and effectively. We love candidates who can articulate their thoughts well, so let that shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at SNAGR SOFTWARE LTD
✨Know Your Stuff
Make sure you’re familiar with the company’s software solutions and the specific challenges they face in customer support. Brush up on common technical queries and how to resolve them, as this will show that you’re ready to hit the ground running.
✨Showcase Your Communication Skills
Since maintaining high standards of communication is key for this role, prepare examples of how you've effectively communicated with customers in the past. Think about times when you turned a frustrated customer into a satisfied one through clear and empathetic communication.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss your approach to managing and resolving customer issues. Prepare a few scenarios where you successfully optimised ticket management processes or improved response times, as this will highlight your ability to enhance customer experience.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s current support desk operations and their goals for customer experience. This not only shows your interest in the role but also gives you a chance to demonstrate your understanding of what makes a successful support desk lead.
