Quality Systems Specialist

Snackruptors Inc. is a renowned leader in the cracker manufacturing industry, recognized globally for delivering exceptional quality products. Our diverse workforce reflects our commitment to creating an inclusive workplace where every individual is valued. Driven by a shared passion for excellence and innovation, we continuously enhance our cutting-edge production processes and foster a collaborative, results-driven culture.

Job purpose

The Quality Systems Specialist ensures the successful management of all UK audits, maintaining full compliance with BRCGS standards and customer requirements. This role supports the delivery of high food safety, quality, and compliance standards by working closely with the Sales team, Food Safety & Quality Systems team, and customers.

Duties and Responsibilities

• Serve as the initial contact for all UK Food Safety and customer standard audits.
• Conduct audit standard gap analysis, audit preparation and corrective/preventative actions ensuring all non-conformances are addressed.
• Oversee the UK quality management system, ensuring compliance with BRCGS and Customer Agent & Broker Standards.
• Conduct annual mock recall and traceability exercises and complete regulatory questionnaires.
• Act as the main contact for policies and procedures, ensuring site compliance and addressing any issues or derogations.
• Accreditation and quality alerts.
• Attend customer webinars, meetings, and provide updates to internal teams.
• Approve quality assurance documents.
• Conduct benchmarking and consistency panels, both internally and externally.
• Lead complaint handling, root cause investigations, and reporting.
• Trend complaints data, identify potential issues, and liaise with customers for resolution.
• Track and report complaint performance to key customers (e.g., Morrison’s, Asda, Tesco, CO-OP).
• Plan and coordinate customer visits, including travel and agendas.
• Support the sales team with store visits, sample collection and in-person product cuttings/analysis with customers.
• Organize and chair HACCP reviews, and senior management FSQS meetings.
• Coordinate customer training sessions as needed.
• Attend warehouse and customer meetings and support annual stock checks.
• Perform other assigned duties.
• Follow Health and Safety rules and regulations.
• Must follow Good Manufacturing Practices, Food Safety, and Food Defense guidelines.
• Comply with all Company policies and procedures.

Qualifications

• Bachelor's degree in Food Science, Quality Assurance, or a related field; HACCP Level 4 required.
• Minimum 5-8 years of experience in food manufacturing and quality assurance, with a strong focus on UK/EU food safety regulations.
• Proven track record in leading BRCGS and customer, managing corrective actions, and ensuring full compliance with UK/EU standards.
• Expertise in managing food safety systems, and due diligence tracking.
• Strong analytical skills to investigate complaints, conduct root cause analysis, and implement effective quality improvement strategies.
• Experience working cross-functionally, and effectively engaging with customers, suppliers, and regulatory bodies.
• Ability to work in a fast-paced environment.

Working conditions

Always work indoors. Compliant with ventilation, cleanliness, space, lighting and temperature.

Physical requirements

Sitting involved. May repeat the same movement. Typing involved.

Snackruptors Inc. is committed to providing equal opportunities in recruitment and employment, in accordance with the Equality Act 2010. We ensure all candidates are treated equitably, with reasonable adjustments for those with disabilities. Please inform the HR Snackruptors staff if you require disability-related accommodations. We also comply with the Data Protection Act 2018 and GDPR, ensuring personal data is handled securely and in line with legal requirements.