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For Companies At a Glance
- Tasks: Lead the team to smash sales targets and ensure top-notch customer service.
- Company: Join Smyths Toys, a leading retailer in children's toys with a fun culture.
- Benefits: Enjoy 33 days of annual leave, competitive salary, and great employee perks.
- Why this job: Be a retail superhero and grow your management career in a dynamic environment.
- Qualifications: Proven retail management experience and strong leadership skills are essential.
- Other info: Exciting growth opportunities and a supportive team await you!
The predicted salary is between 31000 - 43400 £ per year.
Smyths Toys is one of the world's largest specialty retailers of children's toys. We operate both online and via our physical retail stores, with hundreds of stores spread across Europe and the UK. We source our product range from an extensive array of UK, European, and international suppliers. Are you up for the challenge? Then please apply online today!
About The Role
We are looking to recruit a Duty Manager for our store in Wolverhampton. Are you our next superhero and looking to progress your retail management career? If so, we would like to hear from you. At this very exciting time of business growth, come and join us on our journey.
Salary: £31,000+ depending on experience
Responsibilities
- Deliver, maximise and exceed sales targets in store
- Maintain availability of all products on the Shop Floor
- Ensure the team’s familiarity with all products in all departments
- Make sure all customer purchases are carried out in accordance with Company guidelines
- Ensure that all customer queries are dealt with promptly and effectively
- Achieve and maintain company standards on housekeeping, floor presentation and space planning
- Participate in weekly stock takes - identify and report abnormal counts to the Store Manager
- Ensure staffing levels match the business needs or events in-store
- Prepare, monitor and action daily task board
- Actively drive the team’s knowledge of Top Sellers and Department Stock Loss
- Assist Store Manager with all staffing issues, i.e. training and performance reviews
- Cash handling/Security/daily spot checks on all tills
- Ensure that company cash/stock handling procedures are adhered to at all times
- Responsible for the opening and closing of the Store
The Ideal Candidate
- Have a proven track record as a Retail Manager in a fast-paced retail environment
- Be able to demonstrate a high level of operational, leadership, planning, organisational, interpersonal and communication skills
- Be target driven and customer service orientated
- Be highly motivated and ambitious
- Be a self-starter with a can-do attitude
An attractive competitive salary and bonus package. A benefits package inclusive of:
- 33 Days Annual Leave (inclusive of public holidays)
- Defined Contribution Pension Scheme
- Life Assurance Cover
- Employee Assistance Programme
- In-store discount
- Company Maternity and Paternity Payments
- Special Life-Event Gifts
- Length of Service Awards
Smyths Toys is an Equal Opportunities Employer.
Duty Manager - Wolverhampton employer: Smyths Toys
Contact Detail:
Smyths Toys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Wolverhampton
✨Tip Number 1
Get to know Smyths Toys! Research their products and values so you can show off your knowledge during the interview. It’ll help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for customers. This will show that you’re ready to tackle any challenge in-store.
✨Tip Number 3
Network with current or former employees if you can. They can give you insider tips on what it’s like to work at Smyths and what they look for in a Duty Manager. Plus, it might just give you a leg up in the application process!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Smyths Toys.
We think you need these skills to ace Duty Manager - Wolverhampton
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for retail shine through! We want to see that you’re excited about the opportunity to be a Duty Manager and how you can contribute to our team at Smyths Toys.
Tailor Your CV: Make sure to customise your CV to highlight your relevant experience in retail management. We love seeing how your skills align with what we’re looking for, so don’t hold back on showcasing your achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out. Use bullet points if it helps to organise your thoughts better!
Apply Online: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Smyths Toys
✨Know Your Products
Before the interview, make sure you’re familiar with Smyths Toys' product range. Research their top sellers and understand what makes them popular. This will show your enthusiasm for the role and help you answer questions about how you would maintain product availability and drive sales.
✨Demonstrate Leadership Skills
As a Duty Manager, you'll need to showcase your leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved performance. This will highlight your capability to manage staff effectively and meet business needs.
✨Customer Service Focus
Smyths Toys values excellent customer service, so be ready to discuss how you’ve handled customer queries in the past. Think of specific instances where you went above and beyond to ensure customer satisfaction, as this will resonate well with the interviewers.
✨Prepare for Operational Questions
Expect questions related to daily operations, such as stock management and cash handling. Brush up on best practices in these areas and be prepared to explain how you would ensure compliance with company guidelines while maintaining high standards in the store.
