At a Glance
- Tasks: Lead a team to smash sales targets and deliver top-notch customer service.
- Company: Join Smyths Toys, a leading retailer in children's toys with a fun culture.
- Benefits: Enjoy competitive salary, bonuses, discounts, and generous leave.
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Be part of an exciting new store opening and grow your retail management career.
- Qualifications: Retail management experience and strong leadership skills are essential.
The predicted salary is between 32000 - 40000 £ per year.
Smyths Toys is one of the world's largest specialty retailers of children's toys. We operate both online and via our physical retail stores, with hundreds of stores spread across Europe and the UK. We source our product range from an extensive array of UK, European, and international suppliers.
About the Role
We are looking to recruit Duty Managers for our new store opening in High Wycombe. Are you our next superhero and looking to progress your retail management career? If so, we would like to hear from you. At this very exciting time of business growth, come and join us on our journey.
Salary: £32,000+ depending on experience
Responsibilities
- Sales
- Deliver, maximise and exceed sales targets in store
- Maintain availability of all products on the Shop Floor
- Ensure the team’s familiarity with all products in all departments
- Make sure all customer purchases are carried out in accordance with Company guidelines
- Customer Service
- Ensure that all customer queries are dealt with promptly and effectively
- Achieve and maintain company standards on housekeeping, floor presentation and space planning
- Participate in weekly stock takes - identify and report abnormal counts to the Store Manager
- Staffing/Operations
- Ensure staffing levels match the business needs or events in-store
- Prepare, monitor and action daily task board
- Actively drive the team’s knowledge of Top Sellers and Department Stock Loss
- Assist Store Manager with all staffing issues, i.e. training and performance reviews
- Cash handling/Security/daily spot checks on all tills
- Ensure that company cash/stock handling procedures are adhered to at all times
- Responsible for the opening and closing of the Store
The Ideal Candidate
- Have a proven track record as a Retail Manager in a fast-paced retail environment
- Be able to demonstrate a high level of operational, leadership, planning, organisational, interpersonal and communication skills
- Be target driven and customer service orientated
- Be highly motivated and ambitious
- Be a self-starter with a can-do attitude
- Excellent Microsoft Office skills
Benefits
- An attractive competitive salary and bonus package
- A benefits package inclusive of:
- 4 weeks annual leave rising according to length of service
- Defined Contribution Pension Scheme
- Life Assurance Cover
- Employee Assistance Programme
- In-store discount
- Company Maternity and Paternity Payments
- Special Life-Event Gifts
- Length of Service Awards
Smyths Toys is an Equal Opportunities Employer.
Duty Manager - High Wycombe in Slough employer: Smyths Toys
Smyths Toys is an exceptional employer, offering a vibrant work culture that fosters growth and development for its employees. As a Duty Manager in our new High Wycombe store, you will benefit from a competitive salary, comprehensive benefits package, and opportunities for career advancement within one of the largest specialty retailers of children's toys in Europe. Join us in creating memorable experiences for our customers while enjoying a supportive environment that values your contributions and ambitions.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager - High Wycombe in Slough
✨Tip Number 1
Get to know the company! Research Smyths Toys and understand their values, products, and customer service approach. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local retail events. Building relationships can give you insider info about the company culture and even lead to referrals, which can boost your chances of landing that Duty Manager role.
✨Tip Number 3
Prepare for the interview by practising common questions related to retail management. Think about how you would handle specific scenarios, like exceeding sales targets or dealing with customer complaints. We want you to shine and show off your leadership skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining Smyths Toys and ready to take on the challenge of being a Duty Manager.
We think you need these skills to ace Duty Manager - High Wycombe in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Duty Manager role. Highlight your retail management experience and any achievements that show you can deliver on sales targets and customer service. We want to see how you can be our next superhero!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for retail and why you want to join Smyths Toys. Share specific examples of how you've led teams or improved sales in previous roles – we love a good story!
Show Off Your Skills:Don’t forget to showcase your operational, leadership, and communication skills in your application. We’re looking for someone who can motivate a team and keep everything running smoothly, so let us know how you’ve done this before!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining us on this exciting journey at Smyths Toys!
How to prepare for a job interview at Smyths Toys
✨Know Your Products
Before the interview, make sure you’re familiar with Smyths Toys' product range. Research their best-sellers and any new arrivals. This will show your enthusiasm for the role and help you answer questions about how you would manage product availability and customer queries.
✨Demonstrate Leadership Skills
As a Duty Manager, you'll need to showcase your leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved sales. Be ready to discuss how you can motivate and train staff to meet targets.
✨Customer Service Focus
Smyths Toys values excellent customer service, so be prepared to discuss how you would handle customer complaints or queries. Think of specific instances where you went above and beyond for a customer, and how that impacted the store's reputation.
✨Be Target Driven
Since the role involves meeting sales targets, come equipped with examples of how you've achieved or exceeded targets in previous roles. Discuss your strategies for driving sales and how you plan to maintain high standards in housekeeping and floor presentation.
