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For Companies At a Glance
- Tasks: Lead a dynamic team to exceed sales targets and ensure top-notch customer service.
- Company: Join Smyths Toys, a leading retailer in children's toys with a fun and vibrant culture.
- Benefits: Enjoy 33 days annual leave, competitive salary, and a range of employee perks.
- Why this job: Be a retail superhero and grow your management career in an exciting environment.
- Qualifications: Proven retail management experience and strong leadership skills required.
- Other info: Great opportunities for career progression and a supportive team atmosphere.
The predicted salary is between 24000 - 36000 £ per year.
Smyths Toys is one of the world's largest specialty retailers of children's toys. We operate both online and via our physical retail stores, with hundreds of stores spread across Europe and the UK. We source our product range from an extensive array of UK, European, and international suppliers.
About The Role
We are looking to recruit a Duty Manager for our store in Telford. Are you our next superhero and looking to progress your retail management career? If so, we would like to hear from you. At this very exciting time of business growth, come and join us on our journey.
Responsibilities
- Deliver, maximise and exceed sales targets in store
- Maintain availability of all products on the Shop Floor
- Ensure the team’s familiarity with all products in all departments
- Make sure all customer purchases are carried out in accordance with Company guidelines
- Customer Service
- Ensure that all customer queries are dealt with promptly and effectively
- Achieve and maintain company standards on housekeeping, floor presentation and space planning
- Participate in weekly stock takes - identify and report abnormal counts to the Store Manager
- Staffing/Operations
- Ensure staffing levels match the business needs or events in-store
- Prepare, monitor and action daily task board
- Actively drive the team’s knowledge of Top Sellers and Department Stock Loss
- Assist Store Manager with all staffing issues, i.e. training and performance reviews
- Cash handling/Security/daily spot checks on all tills
- Ensure that company cash/stock handling procedures are adhered to at all times
- Responsible for the opening and closing of the Store
The Ideal Candidate
- Have a proven track record as a Retail Manager in a fast-paced retail environment
- Be able to demonstrate a high level of operational, leadership, planning, organisational, interpersonal and communication skills
- Be target driven and customer service orientated
- Be highly motivated and ambitious
- Be a self-starter with a can-do attitude
An attractive competitive salary and bonus package. A benefits package inclusive of:
- 33 Days Annual Leave (inclusive of public holidays)
- Defined Contribution Pension Scheme
- Life Assurance Cover
- Employee Assistance Programme
- Company Maternity and Paternity Payments
- Special Life-Event Gifts
- Length of Service Awards
- Bike to Work Scheme
Smyths Toys is an Equal Opportunity Employer.
Duty Manager - Eastbourne employer: Smyths Toys
Contact Detail:
Smyths Toys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Eastbourne
✨Tip Number 1
Get to know Smyths Toys inside out! Familiarise yourself with their product range and values. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local retail events. Building relationships can give you insider info and might just land you a referral.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle various scenarios in-store, like managing stock levels or dealing with customer complaints. Show them you’re ready to tackle any challenge!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Smyths Toys.
We think you need these skills to ace Duty Manager - Eastbourne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Duty Manager role. Highlight your retail management experience and any achievements that show you can exceed sales targets and lead a team effectively.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for retail and how your skills align with Smyths Toys' values. Don’t forget to mention why you want to join us on this exciting journey!
Showcase Your Customer Service Skills: Since customer service is key, include examples of how you've dealt with customer queries in the past. This will show us that you’re not just about sales, but also about creating a great shopping experience.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at Smyths Toys
✨Know Your Products
Before the interview, make sure you’re familiar with Smyths Toys' product range. This will not only show your enthusiasm for the role but also demonstrate your ability to engage with customers effectively. Brush up on their top sellers and any new arrivals!
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to lead a team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your leadership style and how it aligns with Smyths Toys' values.
✨Emphasise Customer Service
Customer service is key in retail. Be ready to discuss how you've handled customer queries or complaints in the past. Share specific instances where you went above and beyond to ensure customer satisfaction, as this will resonate well with the interviewers.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the store's operations, team dynamics, or future growth plans. This shows your genuine interest in the role and helps you assess if Smyths Toys is the right fit for you.
