At a Glance
- Tasks: Lead a dynamic team to exceed sales targets and ensure top-notch customer service.
- Company: Join Smyths Toys, a leading retailer in children's toys with a fun and vibrant culture.
- Benefits: Enjoy competitive salary, bonuses, discounts, and generous leave options.
- Other info: Join us during a period of exciting business growth and development.
- Why this job: Be a retail superhero and grow your management career in an exciting environment.
- Qualifications: Proven retail management experience and strong leadership skills required.
The predicted salary is between 31000 - 38500 £ per year.
Smyths Toys is one of the world's largest specialty retailers of children's toys. We operate both online and via our physical retail stores, with hundreds of stores spread across Europe and the UK. We source our product range from an extensive array of UK, European, and international suppliers.
We are looking to recruit a Duty Manager for our store in Thurrock. Are you our next superhero and looking to progress your retail management career? If so, we would like to hear from you. At this very exciting time of business growth, come and join us on our journey.
Salary: £31,000+ depending on experience
Responsibilities:
- Deliver, maximise and exceed sales targets in store
- Maintain availability of all products on the Shop Floor
- Ensure the team's familiarity with all products in all departments
- Make sure all customer purchases are carried out in accordance with Company guidelines
- Ensure that all customer queries are dealt with promptly and effectively
- Achieve and maintain company standards on housekeeping, floor presentation and space planning
- Participate in weekly stock takes - identify and report abnormal counts to the Store Manager
- Ensure staffing levels match the business needs or events in-store
- Prepare, monitor and action daily task board
- Actively drive the team's knowledge of Top Sellers and Department Stock Loss
- Assist Store Manager with all staffing issues, i.e. training and performance reviews
- Ensure that company cash/stock handling procedures are adhered to at all times
- Responsible for the opening and closing of the Store
The Ideal Candidate:
- Have a proven track record as a Retail Manager in a fast-paced retail environment
- Be able to demonstrate a high level of operational, leadership, planning, organisational, interpersonal and communication skills
- Be target driven and customer service orientated
- Be highly motivated and ambitious
- Be a self-starter with a can-do attitude
An attractive competitive salary and bonus package, along with a benefits package inclusive of:
- 4 weeks annual leave rising according to length of service
- Defined Contribution Pension Scheme
- Life Assurance Cover
- Employee Assistance Programme
- In-store discount
- Company Maternity and Paternity Payments
- Special Life-Event Gifts
- Length of Service Awards
Smyths Toys is an Equal Opportunities Employer.
Duty Manager - Thurrock employer: Smyths Toys
Smyths Toys Superstores is an exceptional employer that champions a vibrant and dynamic work culture, where every Store Manager is empowered to take ownership of their store like a CEO. With a focus on employee growth, we offer extensive training and development opportunities, alongside a competitive salary and performance-based bonuses, all while ensuring a fun and engaging retail environment in Belfast. Our commitment to work-life balance is reflected in generous annual leave and enhanced family leave policies, making Smyths a truly rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager - Thurrock
✨Tip Number 1
Get to know Smyths Toys inside out! Familiarise yourself with their product range and values. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice your leadership skills! Think of examples from your past experiences where you've led a team or solved a problem. Be ready to share these stories during your interview to demonstrate your capability as a Duty Manager.
✨Tip Number 3
Don’t just sit back and wait for the call! Follow up after your interview with a friendly email thanking them for the opportunity. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Smyths Toys family!
We think you need these skills to ace Duty Manager - Thurrock
Some tips for your application 🫡
Show Your Passion for Toys:When writing your application, let your love for toys and retail shine through! We want to see how excited you are about joining Smyths Toys and making a difference in our store.
Tailor Your CV:Make sure your CV highlights your experience in retail management. We’re looking for specific examples of how you've exceeded sales targets or improved customer service in your previous roles.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’d be a great fit for the Duty Manager role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Smyths Toys.
How to prepare for a job interview at Smyths Toys
✨Know Your Products
As a Duty Manager, you'll need to be familiar with the entire product range. Before your interview, take some time to research Smyths Toys' offerings. This will not only show your enthusiasm but also help you answer questions about how you'd ensure the team is knowledgeable about top sellers.
✨Demonstrate Leadership Skills
Prepare examples of how you've successfully led a team in a retail environment. Think about times when you motivated your team to exceed sales targets or improved customer service. Sharing these experiences will highlight your operational and leadership skills, which are crucial for this role.
✨Showcase Your Customer Service Mindset
Customer service is key at Smyths Toys. Be ready to discuss how you've handled customer queries in the past. Think of specific instances where you went above and beyond to ensure customer satisfaction, as this will resonate well with the interviewers.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. For instance, they might ask how you'd handle a stock discrepancy during a weekly stock take. Practising your responses to these types of questions can help you feel more confident and prepared.
