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For Companies At a Glance
- Tasks: Lead a dynamic team to smash sales targets and ensure top-notch customer service.
- Company: Join Smyths Toys, a leading retailer of children's toys with stores across Europe and the UK.
- Benefits: Enjoy competitive salary, bonuses, discounts, and generous leave options.
- Why this job: Be part of an exciting growth journey in a fun, vibrant retail environment.
- Qualifications: Experience as a Duty Manager in retail, with strong leadership and communication skills.
- Other info: We're an equal opportunity employer, valuing your ability above all else.
The predicted salary is between 24800 - 34800 £ per year.
Smyths Toys is one of the world's largest specialty retailers of children's toys. We operate both online and via our physical retail stores, with hundreds of stores spread across Europe and the UK. We source our product range from an extensive array of UK, European, and international suppliers. We are an equal opportunity employer, and the only thing that matters to us is your ability to do this role. Are you up for the challenge? Then please apply online today!
About the Role
We are looking to recruit a Duty Manager for our brand new store in Staines. Are you our next superhero and looking to progress your retail management career? If so, we would like to hear from you. At this very exciting time of business growth, come and join us on our journey.
Salary: £31,000+ depending on experience
Responsibilities
- Deliver, maximise and exceed sales targets in store
- Maintain availability of all products on the Shop Floor
- Ensure the team’s familiarity with all products in all departments
- Make sure all customer purchases are carried out in accordance with Company guidelines
- Ensure that all customer queries are dealt with promptly and effectively
- Achieve and maintain company standards on housekeeping, floor presentation and space planning
- Participate in weekly stock takes - identify and report abnormal counts to the Store Manager
- Ensure staffing levels match the business needs or events in-store
- Prepare, monitor and action daily task board
- Actively drive the team’s knowledge of Top Sellers and Department Stock Loss
- Assist Store Manager with all staffing issues, i.e. training and performance reviews
- Ensure that company cash/stock handling procedures are adhered to at all times
- Responsible for the opening and closing of the Store
The Ideal Candidate
- Have a proven track record as a Duty Manager in a fast-paced retail environment
- Be able to demonstrate a high level of operational, leadership, planning, organisational, interpersonal and communication skills
- Be target driven and customer service orientated
- Be highly motivated and ambitious
- Be a self-starter with a can-do attitude
An attractive competitive salary and bonus package
A benefits package inclusive of:
- 4 weeks annual leave rising according to length of service
- Defined Contribution Pension Scheme
- Life Assurance Cover
- Employee Assistance Programme
- In-store discount
- Company Maternity and Paternity Payments
- Special Life-Event Gifts
- Length of Service Awards
Smyths Toys is an Equal Opportunities Employer
Duty Manager - Staines employer: Smyths Toys
Contact Detail:
Smyths Toys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Staines
✨Tip Number 1
Familiarise yourself with Smyths Toys' product range and their customer service philosophy. This knowledge will not only help you stand out during the interview but also demonstrate your genuine interest in the role.
✨Tip Number 2
Prepare examples from your previous experience that showcase your leadership and operational skills. Be ready to discuss how you've successfully managed teams and exceeded sales targets in a fast-paced retail environment.
✨Tip Number 3
Research the latest trends in the toy industry and be prepared to discuss how they could impact Smyths Toys. Showing that you're knowledgeable about the market can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of Smyths Toys if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Duty Manager - Staines
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, particularly any roles where you have exceeded sales targets or improved customer service. Use specific examples to demonstrate your achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your understanding of Smyths Toys' values. Mention why you want to work for them specifically and how your skills align with the Duty Manager role.
Highlight Leadership Skills: In your application, emphasise your leadership and team management abilities. Provide examples of how you've successfully led a team, handled staffing issues, or improved operational efficiency in previous roles.
Showcase Customer Service Experience: Since customer service is key for this role, include any relevant experiences where you have effectively dealt with customer queries or improved customer satisfaction. This will demonstrate your suitability for the position.
How to prepare for a job interview at Smyths Toys
✨Show Your Retail Experience
Make sure to highlight your previous experience in retail management. Discuss specific examples where you successfully met sales targets or improved customer service, as this will demonstrate your capability for the Duty Manager role.
✨Understand the Company Culture
Research Smyths Toys and their values. Be prepared to discuss how your personal values align with theirs, especially regarding customer service and teamwork, as they are an equal opportunity employer focused on ability.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of scenarios from your past experiences where you effectively managed staff or resolved customer complaints.
✨Demonstrate Leadership Skills
As a Duty Manager, you'll need strong leadership abilities. Be ready to share examples of how you've motivated a team, handled staffing issues, or trained new employees, showcasing your operational and interpersonal skills.
