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For Companies At a Glance
- Tasks: Lead a dynamic team to smash sales targets and ensure top-notch customer service.
- Company: Join Smyths Toys, a leading retailer of children's toys across Europe and the UK.
- Benefits: Enjoy 33 days annual leave, a pension scheme, life assurance, and more perks.
- Why this job: Be part of an exciting growth journey in a fun retail environment with career progression.
- Qualifications: Retail management experience in a fast-paced setting and strong leadership skills are essential.
- Other info: This role is perfect for ambitious self-starters ready to make an impact.
The predicted salary is between 18600 - 21600 £ per year.
Smyths Toys is one of the world\’s largest specialty retailers of children\’s toys. We operate both online, and via our physical retail stores, with hundreds of stores spread across Europe and the UK. We source our product range from an extensive array of UK, European, and international suppliers.
Are you up for the challenge? Then please apply online today!
About The Role
We are looking to recruit a Duty Manager for our brand new store in Southampton. Are you our next superhero and looking to progress your retail management career? If so, we would like to hear from you. At this very exciting time of business growth, come and join us on our journey.
Salary: £31,000+ depending on experience
Responsibilities
- Deliver, maximise and exceed sales targets in store
- Maintain availability of all products is maintained on the Shop Floor
- Ensure the team’s familiarity with all products in all departments
- Make sure all customer purchases are carried out in accordance with Company guidelines
Customer Service
- Ensure that all customer queries are dealt with promptly and effectively
- Achieve and maintain company standards on housekeeping, floor presentation and space planning
- Participate in weekly stock takes – identify and report abnormal counts to the Store Manager
Staffing/Operations
- Ensure staffing levels match the business needs, or events in-store
- Prepare, monitor and action daily task board
- Actively drive the team’s knowledge of Top Sellers and Department Stock Loss
- Assist Store Manager with all staffing issues, i.e. training and performance reviews
- Cash handling/Security/ daily spot checks on all tills
- Ensure that company cash/stock handling procedures are adhered to at all times
- Responsible for the opening and closing of the Store
The Ideal Candidate
- Have a proven track record as a Retail Manager in a fast paced retail environment
- Be able to demonstrate a high level of operational, leadership, planning, organisational, interpersonal and communication skills
- Be target driven and customer service orientated
- Be highly motivated and ambitious
- Be a self starter with a can do attitude
- An attractive competitive salary and bonus package
- A benefits package inclusive of:
- 33 Days Annual Leave (inclusive of public holidays)
- Defined Contribution Pension Scheme
- Life Assurance Cover
- Employee Assistance Programme
- In-store discount
- Company Maternity and Paternity Payments
- Special Life-Event Gifts
- Length of Service Awards
Smyths Toys is an equal opportunities employer
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Duty Manager - Southampton employer: Smyths Toys
Contact Detail:
Smyths Toys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Southampton
✨Tip Number 1
Familiarise yourself with Smyths Toys' product range and current promotions. This knowledge will not only help you stand out during the interview but also demonstrate your genuine interest in the company and its offerings.
✨Tip Number 2
Prepare examples from your previous experience that showcase your leadership and operational skills. Be ready to discuss how you've successfully managed teams, exceeded sales targets, or improved customer service in past roles.
✨Tip Number 3
Research the retail landscape in Southampton and understand the local market. Being able to discuss how you would adapt strategies to meet the needs of the community can set you apart as a candidate who is proactive and insightful.
✨Tip Number 4
Showcase your passion for customer service during the interview. Prepare to share specific instances where you went above and beyond to ensure customer satisfaction, as this aligns perfectly with the role's responsibilities.
We think you need these skills to ace Duty Manager - Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management. Focus on your achievements in sales targets, team leadership, and customer service to align with the responsibilities of the Duty Manager role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your understanding of Smyths Toys. Mention specific examples from your past roles that demonstrate your ability to exceed sales targets and manage a team effectively.
Highlight Relevant Skills: In your application, emphasise skills such as operational management, communication, and problem-solving. These are crucial for the Duty Manager position and will help you stand out as a candidate.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Smyths Toys
✨Know the Company Inside Out
Before your interview, make sure you research Smyths Toys thoroughly. Understand their product range, values, and recent news. This will show your genuine interest in the company and help you answer questions more effectively.
✨Demonstrate Leadership Skills
As a Duty Manager, you'll need strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved performance. This will highlight your suitability for the role.
✨Showcase Your Customer Service Expertise
Customer service is key in retail. Be ready to discuss how you've handled difficult customer situations in the past and what strategies you used to ensure customer satisfaction. This will demonstrate your commitment to excellent service.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare thoughtful questions about the store's goals, team dynamics, or training opportunities. This shows that you're not only interested in the position but also in how you can contribute to the company's success.