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For Companies At a Glance
- Tasks: Lead the team, exceed sales targets, and ensure top-notch customer service.
- Company: Join a rapidly growing retail brand that values your career progression.
- Benefits: Enjoy 33 days annual leave, in-store discounts, and a competitive salary.
- Why this job: Be part of an exciting journey with opportunities for growth and a supportive culture.
- Qualifications: Retail management experience in a fast-paced environment is essential.
- Other info: Flexible working hours and a vibrant team atmosphere await you!
The predicted salary is between 28800 - 43200 £ per year.
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About the Role
We are looking to recruit a Duty Manager for our store in Coventry. Are you our next superhero and looking to progress your retail management career? If so, we would like to hear from you. At this very exciting time of business growth, come and join us on our journey.
Responsibilities
- Deliver, maximise and exceed sales targets in store
- Maintain availability of all products is maintained on the Shop Floor
- Ensure the team’s familiarity with all products in all departments
- Make sure all customer purchases are carried out in accordance with Company guidelines
Customer Service
- Ensure that all customer queries are dealt with promptly and effectively
- Achieve and maintain company standards on housekeeping, floor presentation and space planning
- Participate in weekly stock takes – identify and report abnormal counts to the Store Manager
Staffing/Operations
- Ensure staffing levels match the business needs, or events in-store
- Prepare, monitor and action daily task board
- Actively drive the team’s knowledge of Top Sellers and Department Stock Loss
- Assist Store Manager with all staffing issues, . training and performance reviews
- Cash handling/Security/ daily spot checks on all tills
- Ensure that company cash/stock handling procedures are adhered to at all times
- Responsible for the opening and closing of the Store
The Ideal Candidate
- Have a proven track record as a Retail Manager in a fast paced retail environment
- Be able to demonstrate a high level of operational, leadership, planning, organisational, interpersonal and communication skills
- Be target driven and customer service orientated
- Be highly motivated and ambitious
- Be a self starter with a can do attitude
- An attractive competitive salary and bonus package
- A benefits package inclusive of: 33 Days Annual Leave (inclusive of public holidays)Defined Contribution Pension SchemeLife Assurance CoverEmployee Assistance ProgrammeIn-store discountCompany Sick Pay SchemeCompany Maternity and Paternity PaymentsSpecial Life-Event GiftsLength of Service AwardsBike to Work Scheme
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Duty Manager - Coventry employer: Smyths Toys
Contact Detail:
Smyths Toys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Coventry
✨Tip Number 1
Familiarise yourself with the retail environment in Coventry. Visit local stores, observe their operations, and understand what makes them successful. This knowledge will help you stand out during interviews by demonstrating your commitment to the role.
✨Tip Number 2
Network with current or former employees of StudySmarter or similar retail companies. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage in your discussions.
✨Tip Number 3
Prepare specific examples from your past experience that showcase your leadership and customer service skills. Be ready to discuss how you've successfully managed teams and exceeded sales targets in previous roles.
✨Tip Number 4
Stay updated on retail trends and customer service best practices. Being knowledgeable about the latest developments in the industry will not only impress your interviewers but also show that you're proactive and passionate about your career.
We think you need these skills to ace Duty Manager - Coventry
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in retail management, particularly in fast-paced environments. Emphasise your achievements in exceeding sales targets and managing teams effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your understanding of the role. Mention specific examples of how you've successfully handled customer service issues or improved store operations in the past.
Highlight Relevant Skills: In your application, focus on key skills mentioned in the job description, such as leadership, communication, and organisational skills. Provide concrete examples of how you've demonstrated these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Smyths Toys
✨Show Your Retail Experience
Make sure to highlight your previous experience in retail management. Discuss specific examples where you successfully exceeded sales targets or improved customer service, as this will demonstrate your capability to handle the responsibilities of a Duty Manager.
✨Understand the Company Culture
Research the company’s values and culture before the interview. Be prepared to discuss how your personal values align with theirs, and how you can contribute to their growth and success in Coventry.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Prepare examples from your past experiences where you effectively managed staff issues or resolved customer complaints.
✨Demonstrate Leadership Skills
As a Duty Manager, leadership is key. Be ready to talk about your leadership style and how you motivate and develop your team. Share instances where you have successfully trained staff or improved team performance.
