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For Companies At a Glance
- Tasks: Lead the team, drive sales, and ensure top-notch customer service in our Belfast store.
- Company: Join Smyths Toys, a leading retailer of children's toys with stores across Europe and the UK.
- Benefits: Enjoy competitive salary, bonuses, discounts, and generous leave options.
- Why this job: Be part of a growing company where your leadership can shine and make a difference.
- Qualifications: Experience as a Duty Manager in retail, strong leadership, and excellent communication skills required.
- Other info: We're an equal opportunity employer, valuing your ability over anything else.
The predicted salary is between 24800 - 34800 £ per year.
Smyths Toys is one of the world's largest specialty retailers of children's toys. We operate both online and via our physical retail stores, with hundreds of stores spread across Europe and the UK. We source our product range from an extensive array of UK, European, and international suppliers. We are an equal opportunity employer, and the only thing that matters to us is your ability to do this role. Are you up for the challenge? Then please apply online today!
About the Role
We are looking to recruit a Duty Manager for our store in Forestside, Belfast. Are you our next superhero and looking to progress your retail management career? If so, we would like to hear from you. At this very exciting time of business growth, come and join us on our journey.
Salary: £31,000+ depending on experience
Responsibilities
- Deliver, maximise and exceed sales targets in store
- Maintain availability of all products on the Shop Floor
- Ensure the team’s familiarity with all products in all departments
- Make sure all customer purchases are carried out in accordance with Company guidelines
- Ensure that all customer queries are dealt with promptly and effectively
- Achieve and maintain company standards on housekeeping, floor presentation and space planning
- Participate in weekly stock takes - identify and report abnormal counts to the Store Manager
- Ensure staffing levels match the business needs or events in-store
- Prepare, monitor and action daily task board
- Actively drive the team’s knowledge of Top Sellers and Department Stock Loss
- Assist Store Manager with all staffing issues, i.e. training and performance reviews
- Ensure that company cash/stock handling procedures are adhered to at all times
- Responsible for the opening and closing of the Store
The Ideal Candidate
- Have a proven track record as a Duty Manager in a fast-paced retail environment
- Be able to demonstrate a high level of operational, leadership, planning, organisational, interpersonal and communication skills
- Be target driven and customer service orientated
- Be highly motivated and ambitious
- Be a self-starter with a can-do attitude
An attractive competitive salary and bonus package
A benefits package inclusive of:
- 4 weeks annual leave rising according to length of service
- Defined Contribution Pension Scheme
- Life Assurance Cover
- Employee Assistance Programme
- In-store discount
- Company Maternity and Paternity Payments
- Special Life-Event Gifts
- Length of Service Awards
Smyths Toys is an Equal Opportunities Employer
Duty Manager - Belfast Forestside employer: Smyths Toys
Contact Detail:
Smyths Toys Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Belfast Forestside
✨Tip Number 1
Familiarise yourself with Smyths Toys' product range and current promotions. This knowledge will not only help you stand out during the interview but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Prepare examples from your previous experience that showcase your leadership and operational skills. Think about specific situations where you exceeded sales targets or improved customer service, as these are key aspects of the Duty Manager role.
✨Tip Number 3
Network with current or former employees of Smyths Toys if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Showcase your passion for retail and customer service during any interactions with the hiring team. Being enthusiastic about the role and the company can make a significant difference in how you are perceived as a candidate.
We think you need these skills to ace Duty Manager - Belfast Forestside
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Duty Manager position. Tailor your application to highlight relevant experience and skills that match what Smyths Toys is looking for.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your previous retail management experience. Focus on achievements, such as sales targets met or exceeded, and any leadership roles you've held. Use bullet points for clarity.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples from your past experience that demonstrate your ability to meet the challenges outlined in the job description.
Proofread Your Application: Before submitting, double-check your application for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a management role.
How to prepare for a job interview at Smyths Toys
✨Know the Company
Before your interview, take some time to research Smyths Toys. Understand their product range, values, and recent developments. This will help you demonstrate your enthusiasm for the role and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved performance. Be ready to discuss how you can motivate and develop your team at Smyths Toys.
✨Emphasise Customer Service
Customer service is key in retail. Think of specific instances where you've gone above and beyond for customers. Highlight your approach to handling customer queries and complaints, as this will be crucial in your role at Smyths Toys.
✨Prepare for Operational Questions
Expect questions about managing stock, sales targets, and daily operations. Brush up on your knowledge of retail management practices and be prepared to discuss how you would ensure the store runs smoothly and efficiently.
