At a Glance
- Tasks: Lead a dynamic team to exceed sales targets and deliver top-notch customer service.
- Company: Join Smyths Toys, a leading retailer in children's toys with a fun and vibrant culture.
- Benefits: Enjoy competitive salary, bonuses, discounts, and generous leave options.
- Other info: Join us during a period of exciting business growth and development.
- Why this job: Be a retail superhero and grow your management career in an exciting environment.
- Qualifications: Proven retail management experience and strong leadership skills required.
The predicted salary is between 32000 - 40000 € per year.
Smyths Toys is one of the world's largest specialty retailers of children's toys. We operate both online and via our physical retail stores, with hundreds of stores spread across Europe and the UK. We source our product range from an extensive array of UK, European, and international suppliers.
We are looking to recruit a Duty Manager for our store in Croydon. Are you our next superhero and looking to progress your retail management career? If so, we would like to hear from you. At this very exciting time of business growth, come and join us on our journey.
Salary: £32,000+ depending on experience
Responsibilities
- Sales
- Deliver, maximise and exceed sales targets in store
- Maintain availability of all products on the Shop Floor
- Ensure the team’s familiarity with all products in all departments
- Make sure all customer purchases are carried out in accordance with Company guidelines
- Customer Service
- Ensure that all customer queries are dealt with promptly and effectively
- Achieve and maintain company standards on housekeeping, floor presentation and space planning
- Participate in weekly stock takes - identify and report abnormal counts to the Store Manager
- Staffing/Operations
- Ensure staffing levels match the business needs or events in-store
- Prepare, monitor and action daily task board
- Actively drive the team’s knowledge of Top Sellers and Department Stock Loss
- Assist Store Manager with all staffing issues, i.e. training and performance reviews
- Cash handling/Security/daily spot checks on all tills
- Ensure that company cash/stock handling procedures are adhered to at all times
- Responsible for the opening and closing of the Store
The Ideal Candidate
- Have a proven track record as a Retail Manager in a fast-paced retail environment
- Be able to demonstrate a high level of operational, leadership, planning, organisational, interpersonal and communication skills
- Be target driven and customer service orientated
- Be highly motivated and ambitious
- Be a self-starter with a can-do attitude
- Excellent Microsoft Office skills
Benefits
- An attractive competitive salary and bonus package
- A benefits package inclusive of:
- 4 weeks annual leave rising according to length of service
- Defined Contribution Pension Scheme
- Life Assurance Cover
- Employee Assistance Programme
- In-store discount
- Company Maternity and Paternity Payments
- Special Life-Event Gifts
- Length of Service Awards
Smyths Toys is an Equal Opportunities Employer.
Duty Manager - Croydon employer: Smyths Toys
Smyths Toys is an exceptional employer, offering a vibrant work culture that fosters growth and development for its employees. As a Duty Manager in Croydon, you will benefit from a competitive salary, comprehensive benefits package, and opportunities for career advancement within one of the largest specialty retailers of children's toys. Join us in creating memorable experiences for our customers while enjoying a supportive environment that values your contributions and encourages your professional journey.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager - Croydon
✨Tip Number 1
Get to know the company! Research Smyths Toys and understand their values, products, and customer service approach. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at Smyths Toys. Plus, a referral can give you a leg up!
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to retail management and customer service. Role-play with a friend or family member to build your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Smyths Toys family!
We think you need these skills to ace Duty Manager - Croydon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Duty Manager role. Highlight your retail management experience and any achievements that show you can smash those sales targets. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for Smyths Toys. Share your passion for customer service and retail, and don’t forget to mention any relevant experiences that align with our values.
Show Off Your Leadership Skills:As a Duty Manager, you'll be leading a team, so make sure to showcase your leadership skills in your application. Give examples of how you've motivated teams in the past and how you’ve handled challenges. We love a good story!
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s super easy, and you’ll get all the info you need about the role. Plus, we can’t wait to see your application come through!
How to prepare for a job interview at Smyths Toys
✨Know Your Products
Before the interview, make sure you’re familiar with Smyths Toys' product range. Being able to discuss specific toys or brands will show your enthusiasm and knowledge about the company, which is crucial for a Duty Manager role.
✨Demonstrate Leadership Skills
Prepare examples from your past experience where you've successfully led a team or managed a challenging situation. Highlight your operational and interpersonal skills, as these are key for the role and will impress the interviewers.
✨Showcase Your Customer Service Mindset
Think of scenarios where you’ve gone above and beyond for customers. Be ready to share these stories during the interview to illustrate your commitment to excellent customer service, which is vital in retail management.
✨Be Ready for Situational Questions
Expect questions that assess how you would handle specific situations, like staffing issues or stock discrepancies. Practise your responses to these types of questions to demonstrate your problem-solving abilities and readiness for the role.
