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For Companies At a Glance
- Tasks: Lead a dynamic team to smash sales targets and ensure top-notch customer service.
- Company: Join Smyths Toys, a leading retailer in children's toys with a fun and vibrant culture.
- Benefits: Enjoy 33 days of annual leave, competitive salary, and great employee perks.
- Why this job: Be a retail superhero and grow your management career in an exciting environment.
- Qualifications: Proven retail management experience and strong leadership skills are essential.
- Other info: Join us during a thrilling period of business growth and make a real impact!
The predicted salary is between 31000 - 43400 £ per year.
Smyths Toys is one of the world's largest specialty retailers of children's toys. We operate both online and via our physical retail stores, with hundreds of stores spread across Europe and the UK. We source our product range from an extensive array of UK, European, and international suppliers. Are you up for the challenge? Then please apply online today!
About the Role
We are looking to recruit a Duty Manager for our store in Wolverhampton. Are you our next superhero and looking to progress your retail management career? If so, we would like to hear from you. At this very exciting time of business growth, come and join us on our journey.
Salary: £31,000+ depending on experience
Responsibilities
- Deliver, maximise and exceed sales targets in store
- Maintain availability of all products on the Shop Floor
- Ensure the team’s familiarity with all products in all departments
- Make sure all customer purchases are carried out in accordance with Company guidelines
- Ensure that all customer queries are dealt with promptly and effectively
- Achieve and maintain company standards on housekeeping, floor presentation and space planning
- Participate in weekly stock takes - identify and report abnormal counts to the Store Manager
- Ensure staffing levels match the business needs or events in-store
- Prepare, monitor and action daily task board
- Actively drive the team’s knowledge of Top Sellers and Department Stock Loss
- Assist Store Manager with all staffing issues, i.e. training and performance reviews
- Cash handling/Security/daily spot checks on all tills
- Ensure that company cash/stock handling procedures are adhered to at all times
- Responsible for the opening and closing of the Store
The Ideal Candidate
- Have a proven track record as a Retail Manager in a fast-paced retail environment
- Be able to demonstrate a high level of operational, leadership, planning, organisational, interpersonal and communication skills
- Be target driven and customer service orientated
- Be highly motivated and ambitious
- Be a self-starter with a can-do attitude
- Excellent Microsoft Office skills
Benefits
- An attractive competitive salary and bonus package
- A benefits package inclusive of:
- 33 Days Annual Leave (inclusive of public holidays)
- Defined Contribution Pension Scheme
- Life Assurance Cover
- Employee Assistance Programme
- In-store discount
- Company Maternity and Paternity Payments
- Special Life-Event Gifts
- Length of Service Awards
Smyths Toys is an Equal Opportunities Employer
Duty Manager - Wolverhampton employer: Smyths Toys Superstores
Contact Detail:
Smyths Toys Superstores Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Wolverhampton
✨Tip Number 1
Get to know Smyths Toys inside out! Familiarise yourself with their product range and values. This way, when you walk into that interview, you can show them you're not just another candidate, but someone who genuinely cares about what they do.
✨Tip Number 2
Practice your leadership skills! As a Duty Manager, you'll need to lead a team effectively. Think of examples from your past experiences where you've motivated others or solved problems. Bring those stories to the table during your chat with them.
✨Tip Number 3
Don’t forget to showcase your customer service skills! Prepare to discuss how you've handled difficult situations with customers in the past. This will demonstrate your ability to maintain high standards and keep customers happy, which is key for Smyths Toys.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Smyths Toys. So, what are you waiting for? Get that application in!
We think you need these skills to ace Duty Manager - Wolverhampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Duty Manager role. Highlight your retail management experience and any achievements that show you can exceed sales targets and lead a team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for retail and why you want to join Smyths Toys. Mention specific examples of how you've tackled challenges in previous roles.
Show Off Your Customer Service Skills: Since customer service is key in this role, include examples of how you've effectively dealt with customer queries or improved customer satisfaction in your past jobs. We love seeing that dedication!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Smyths Toys Superstores
✨Know Your Stuff
Before the interview, make sure you’re familiar with Smyths Toys and their product range. Research their best-selling items and understand their customer base. This will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved sales. Be ready to discuss how you can motivate and train your team at Smyths Toys.
✨Be Customer-Centric
Smyths Toys values customer service highly. Think of specific instances where you’ve gone above and beyond for customers. Highlight your ability to handle queries effectively and ensure customer satisfaction, as this aligns perfectly with the company’s ethos.
✨Prepare for Operational Questions
Expect questions about stock management, cash handling, and maintaining store standards. Brush up on your knowledge of retail operations and be prepared to discuss how you would manage daily tasks and ensure compliance with company guidelines.
