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For Companies At a Glance
- Tasks: Lead a dynamic team to smash sales targets and deliver top-notch customer service.
- Company: Join Smyths Toys, a vibrant retail leader with a focus on growth and development.
- Benefits: Enjoy a competitive salary, bonuses, discounts, and generous leave options.
- Why this job: Kickstart your retail management career and make a real impact in a fun environment.
- Qualifications: Proven retail management experience and strong leadership skills are essential.
- Other info: Be part of an inclusive team with exciting career progression opportunities.
The predicted salary is between 32000 - 40000 £ per year.
We are looking to recruit a Duty Manager for our store in Romford. If you want to progress your retail management career and are ready to help our business grow, we would like to hear from you.
Salary: £32,000+ depending on experience
Responsibilities
- Sales
- Deliver, maximise and exceed sales targets in store
- Maintain availability of all products on the Shop Floor
- Ensure the team's familiarity with all products in all departments
- Make sure all customer purchases are carried out in accordance with company guidelines
- Customer Service
- Ensure that all customer queries are dealt with promptly and effectively
- Achieve and maintain company standards on housekeeping, floor presentation and space planning
- Participate in weekly stock takes – identify and report abnormal counts to the Store Manager
- Staffing / Operations
- Ensure staffing levels match the business needs and events in-store
- Prepare, monitor and action daily task board
- Actively drive the team's knowledge of Top Sellers and Department Stock Loss
- Assist Store Manager with all staffing issues, i.e. training and performance reviews
- Cash handling / Security
- Daily spot checks on all tills
- Ensure that company cash/stock handling procedures are adhered to at all times
- Responsible for the opening and closing of the Store
The Ideal Candidate
- Have a proven track record as a Retail Manager in a fast-paced retail environment
- Be able to demonstrate a high level of operational, leadership, planning, organisational, interpersonal and communication skills
- Be target driven and customer service oriented
- Be highly motivated and ambitious
- Be a self-starter with a can-do attitude
- Excellent Microsoft Office skills
Benefits
- An attractive competitive salary and bonus package
- A benefits package inclusive of:
- 4 weeks annual leave rising according to length of service
- Defined Contribution Pension Scheme
- Life Assurance Cover
- Employee Assistance Programme
- In-store discount
- Company Maternity and Paternity Payments
- Special Life-Event Gifts
- Length of Service Awards
Smyths Toys is an Equal Opportunities Employer
Duty Manager - Romford employer: Smyths Toys Superstores
Contact Detail:
Smyths Toys Superstores Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Romford
✨Tip Number 1
Network like a pro! Reach out to your connections in the retail industry, especially those who work at Smyths Toys. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching the company and its products. Show us that you know what makes Smyths Toys special and how you can contribute to exceeding sales targets and enhancing customer service.
✨Tip Number 3
Practice common interview questions related to retail management. Think about your past experiences and how they align with the responsibilities of a Duty Manager. We want to hear your success stories!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining the team at Smyths Toys.
We think you need these skills to ace Duty Manager - Romford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Duty Manager role. Highlight your retail management experience and any achievements that show you can exceed sales targets and deliver excellent customer service.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your leadership skills and how you've successfully managed teams in the past.
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Use numbers and examples to demonstrate how you’ve driven sales or improved customer satisfaction in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Smyths Toys Superstores
✨Know Your Stuff
Before the interview, make sure you’re familiar with the products and services offered by the company. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or handled challenging situations. This will highlight your capability to manage staff effectively.
✨Customer Service is Key
Be ready to discuss how you’ve dealt with customer queries in the past. Think of specific instances where you went above and beyond to ensure customer satisfaction. This will illustrate your commitment to excellent service.
✨Prepare for Operational Questions
Expect questions about stock management, cash handling, and daily operations. Brush up on your knowledge of these areas and be prepared to discuss how you would maintain high standards in these aspects within the store.