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For Companies At a Glance
- Tasks: Lead a dynamic team to exceed sales targets and ensure top-notch customer service.
- Company: Join Smyths Toys, a rapidly growing retail leader with a fun culture.
- Benefits: Enjoy competitive salary, bonuses, discounts, and generous leave.
- Other info: Opportunities for career advancement and employee recognition.
- Why this job: Be part of an exciting growth journey in a vibrant retail environment.
- Qualifications: Retail management experience and strong leadership skills are essential.
The predicted salary is between 32000 - 40000 £ per year.
We are looking to recruit a Duty Manager for our store in Croydon. At this very exciting time of business growth, come and join us on our journey.
Salary: £32,000+ depending on experience
Responsibilities
- Sales
- Deliver, maximise and exceed sales targets in store
- Maintain availability of all products on the Shop Floor
- Ensure the team’s familiarity with all products in all departments
- Make sure all customer purchases are carried out in accordance with Company guidelines
- Customer Service
- Ensure that all customer queries are dealt with promptly and effectively
- Achieve and maintain company standards on housekeeping, floor presentation and space planning
- Participate in weekly stock takes – identify and report abnormal counts to the Store Manager
- Staffing/Operations
- Ensure staffing levels match the business needs or events in-store
- Prepare, monitor and action daily task board
- Actively drive the team’s knowledge of Top Sellers and Department Stock Loss
- Assist Store Manager with all staffing issues, i.e. training and performance reviews
- Cash handling/Security/daily spot checks on all tills
- Ensure that company cash/stock handling procedures are adhered to at all times
- Responsible for the opening and closing of the Store
The Ideal Candidate
- Have a proven track record as a Retail Manager in a fast‑paced retail environment
- Be able to demonstrate a high level of operational, leadership, planning, organisational, interpersonal and communication skills
- Be target driven and customer service orientated
- Be highly motivated and ambitious
- Be a self‑starter with a can‑do attitude
- Excellent Microsoft Office skills
Benefits
- An attractive competitive salary and bonus package
- A benefits package inclusive of:
- 4 weeks annual leave rising according to length of service
- Defined Contribution Pension Scheme
- Life Assurance Cover
- Employee Assistance Programme
- In‑store discount
- Company Maternity and Paternity Payments
- Special Life‑Event Gifts
- Length of Service Awards
Smyths Toys is an Equal Opportunities Employer
Duty Manager - Croydon in London employer: Smyths Toys Superstores
Contact Detail:
Smyths Toys Superstores Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Croydon in London
✨Tip Number 1
Get to know the company inside out! Research Smyths Toys, their values, and what makes them tick. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. Focus on how your experience aligns with the Duty Manager role and be ready to share specific examples of your past successes.
✨Tip Number 3
Dress to impress! First impressions count, so make sure you look smart and professional. It shows you’re serious about the role and respect the opportunity to join the team at Smyths Toys.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Duty Manager - Croydon in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Duty Manager role. Highlight your experience in retail management and any achievements that show you can exceed sales targets and provide excellent customer service.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for our team in Croydon. Share specific examples of how you've led teams, handled customer queries, or improved store operations in the past.
Showcase Your Skills: Don’t forget to mention your operational, leadership, and communication skills. We want to see how you’ve used these in a fast-paced environment to drive results and motivate your team.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Smyths Toys Superstores
✨Know Your Numbers
As a Duty Manager, you'll need to deliver and exceed sales targets. Brush up on your sales figures and be ready to discuss how you've achieved targets in the past. Bring specific examples of how you maximised sales or improved product availability.
✨Customer Service is Key
Prepare to talk about your approach to customer service. Think of instances where you resolved customer queries effectively or improved customer satisfaction. Highlight your ability to maintain high standards in housekeeping and floor presentation.
✨Show Your Leadership Skills
This role requires strong leadership and team management. Be ready to share experiences where you successfully trained or motivated a team. Discuss how you handle staffing issues and ensure that your team is knowledgeable about top sellers.
✨Be Ready for Operational Questions
Expect questions about daily operations, cash handling, and security procedures. Familiarise yourself with the company's cash and stock handling policies. Prepare to explain how you would manage daily tasks and ensure compliance with company guidelines.