At a Glance
- Tasks: Lead a dynamic team to smash sales targets and deliver top-notch customer service.
- Company: Join Smyths Toys, a leading retailer in children's toys with a fun and vibrant culture.
- Benefits: Enjoy a competitive salary, bonuses, generous leave, and exclusive employee discounts.
- Other info: Join us during a thrilling phase of business growth with great career progression opportunities.
- Why this job: Be a retail superhero and grow your management career in an exciting environment.
- Qualifications: Proven retail management experience and strong leadership skills are essential.
The predicted salary is between 31000 - 38000 £ per year.
Smyths Toys is one of the world's largest specialty retailers of children's toys. We operate both online and via our physical retail stores, with hundreds of stores spread across Europe and the UK. We source our product range from an extensive array of UK, European, and international suppliers.
About The Role
We are looking to recruit a Duty Manager for our store in Thurrock. Are you our next superhero and looking to progress your retail management career? If so, we would like to hear from you. At this very exciting time of business growth, come and join us on our journey.
Salary: £31,000+ depending on experience
Responsibilities
- Sales
- Deliver, maximise and exceed sales targets in store
- Maintain availability of all products on the Shop Floor
- Ensure the team’s familiarity with all products in all departments
- Make sure all customer purchases are carried out in accordance with Company guidelines
- Customer Service
- Ensure that all customer queries are dealt with promptly and effectively
- Achieve and maintain company standards on housekeeping, floor presentation and space planning
- Participate in weekly stock takes - identify and report abnormal counts to the Store Manager
- Staffing/Operations
- Ensure staffing levels match the business needs, or events in-store
- Prepare, monitor and action daily task board
- Actively drive the team’s knowledge of Top Sellers and Department Stock Loss
- Assist Store Manager with all staffing issues, i.e. training and performance reviews
- Cash handling/Security/daily spot checks on all tills
- Ensure that company cash/stock handling procedures are adhered to at all times
- Responsible for the opening and closing of the Store
The Ideal Candidate
- Have a proven track record as a Retail Manager in a fast paced retail environment
- Be able to demonstrate a high level of operational, leadership, planning, organisational, interpersonal and communication skills
- Be target driven and customer service orientated
- Be highly motivated and ambitious
- Be a self starter with a can do attitude
- Excellent Microsoft Office skills
Benefits
- An attractive competitive salary and bonus package
- A benefits package inclusive of:
- 4 weeks annual leave rising according to length of service
- Defined Contribution Pension Scheme
- Life Assurance Cover
- Employee Assistance Programme
- In-store discount
- Company Maternity and Paternity Payments
- Special Life-Event Gifts
- Length of Service Awards
Smyths Toys is an Equal Opportunities Employer
Duty Manager - Thurrock employer: Smyths Toys Superstores
Smyths Toys Superstores in Harlow is an excellent employer, offering a vibrant work culture where customer service and teamwork are at the forefront. Employees enjoy competitive pay rates, flexible working hours, and a range of benefits including a pension scheme and life assurance cover, making it a rewarding place to grow and develop in the retail sector.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager - Thurrock
✨Tip Number 1
Get to know Smyths Toys inside out! Familiarise yourself with their product range and values. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local retail events. Building relationships can give you insider info and might just land you a referral.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle various scenarios in-store, like managing stock levels or dealing with customer complaints. Show them you’re ready to tackle any challenge!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Duty Manager - Thurrock
Some tips for your application 🫡
Show Your Passion for Retail:When writing your application, let your enthusiasm for retail shine through! We want to see how much you love working with customers and driving sales. Share any relevant experiences that highlight your passion for the industry.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Duty Manager role. Highlight your previous retail management experience and how it aligns with our needs at Smyths Toys. We appreciate candidates who take the time to connect their skills to the job description.
Be Clear and Concise:Keep your application straightforward and to the point. We’re looking for clarity in your communication, so avoid jargon and focus on what makes you a great fit for the role. A well-structured application will definitely catch our eye!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it shows you’re serious about joining our team at Smyths Toys!
How to prepare for a job interview at Smyths Toys Superstores
✨Know Your Stuff
Familiarise yourself with Smyths Toys' product range and the latest trends in children's toys. Being able to discuss specific products and how they can enhance customer experience will show your passion and knowledge, making you stand out.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in a retail environment. Highlight your ability to motivate staff, manage conflicts, and drive sales. This will demonstrate that you're ready to take on the Duty Manager role.
✨Customer Service is Key
Think of scenarios where you've gone above and beyond for customers. Be ready to share these stories during the interview, as Smyths Toys values excellent customer service and wants to see how you handle queries and complaints.
✨Be Ready for Operational Questions
Expect questions about stock management, cash handling, and daily operations. Brush up on your knowledge of retail procedures and be prepared to discuss how you would ensure compliance with company guidelines in these areas.
