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For Companies At a Glance
- Tasks: Lead a dynamic team, drive sales, and ensure top-notch customer service.
- Company: Join Smyths Toys, a leading retailer of children's toys across Europe and the UK.
- Benefits: Enjoy competitive salary, 33 days leave, discounts, and a supportive work environment.
- Why this job: Be part of an exciting growth journey in a fun, vibrant retail setting.
- Qualifications: Retail management experience, strong leadership skills, and a passion for customer service.
- Other info: This role offers opportunities for career progression and personal development.
The predicted salary is between 18600 - 24840 £ per year.
Smyths Toys
Smyths Toys is one of the world\’s largest specialty retailers of children\’s toys. We operate both online, and via our physical retail stores, with hundreds of stores spread across Europe and the UK. We source our product range from an extensive array of UK, European, and international suppliers.
Are you up for the challenge? Then please apply online today!
About the role
We are looking to recruit a Duty Manager for our brand new store in Southampton. Are you our next superhero and looking to progress your retail management career? If so, we would like to hear from you. At this very exciting time of business growth, come and join us on our journey.
Salary: £31,000+ depending on experience.
Responsibilities
Sales
- Deliver, maximise and exceed sales targets in store
- Maintain availability of all products is maintained on the Shop Floor
- Ensure the team\’s familiarity with all products in all departments
- Make sure all customer purchases are carried out in accordance with Company guidelines
Customer Service
- Ensure that all customer queries are dealt with promptly and effectively
- Achieve and maintain company standards on housekeeping, floor presentation and space planning
- Participate in weekly stock takes – identify and report abnormal counts to the Store Manager
Staffing/Operations
- Ensure staffing levels match the business needs, or events in-store
- Prepare, monitor and action daily task board
- Actively drive the team\’s knowledge of Top Sellers and Department Stock Loss
- Assist Store Manager with all staffing issues, i.e. training and performance reviews
- Cash handling/Security/ daily spot checks on all tills
- Ensure that company cash/stock handling procedures are adhered to at all times
- Responsible for the opening and closing of the Store
The ideal candidate
- Have a proven track record as a Retail Manager in a fast paced retail environment
- Be able to demonstrate a high level of operational, leadership, planning, organisational, interpersonal and communication skills
- Be target driven and customer service orientated
- Be highly motivated and ambitious
- Be a self starter with a can do attitude
- Excellent Microsoft Office skills
Benefits
- An attractive competitive salary and bonus package
- A benefits package inclusive of:
- 33 Days Annual Leave (inclusive of public holidays)
- Defined Contribution Pension Scheme
- Life Assurance Cover
- Employee Assistance Programme
- In-store discount
- Company Maternity and Paternity Payments
- Special Life-Event Gifts
- Length of Service Awards
We are an equal opportunity employer, and the only thing that matters to us is your ability to do this role. Are you up for the challenge? Then please apply online today!
Duty Manager - Southampton employer: Smyths Toys Superstores
Contact Detail:
Smyths Toys Superstores Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Southampton
✨Tip Number 1
Familiarise yourself with Smyths Toys' product range and current promotions. This knowledge will not only help you stand out during the interview but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Prepare examples of how you've successfully managed a team in a retail environment. Highlight specific instances where you exceeded sales targets or improved customer service, as these are key responsibilities for the Duty Manager position.
✨Tip Number 3
Showcase your leadership skills by discussing how you've motivated and trained staff in previous roles. Be ready to explain your approach to performance reviews and how you handle staffing challenges.
✨Tip Number 4
Demonstrate your understanding of cash handling and security procedures. Be prepared to discuss your experience with daily spot checks and how you ensure compliance with company guidelines.
We think you need these skills to ace Duty Manager - Southampton
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Duty Manager position. Tailor your application to highlight how your experience aligns with their needs.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant retail management experience. Use bullet points to make it easy to read, and include specific achievements that demonstrate your ability to meet sales targets and manage teams.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your leadership skills and customer service orientation, and provide examples of how you've successfully managed teams or improved sales in previous roles.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Smyths Toys Superstores
✨Know the Company Inside Out
Before your interview, make sure to research Smyths Toys thoroughly. Understand their product range, values, and recent news. This will show your genuine interest in the company and help you answer questions more effectively.
✨Demonstrate Leadership Skills
As a Duty Manager, you'll need strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved performance. This will highlight your suitability for the role.
✨Showcase Your Customer Service Expertise
Customer service is key in retail. Be ready to discuss how you've handled difficult customer situations in the past and what strategies you used to ensure customer satisfaction. This will demonstrate your commitment to excellent service.
✨Prepare Questions for Them
At the end of the interview, you'll likely be asked if you have any questions. Prepare thoughtful questions about the store's operations, team dynamics, or future goals. This shows your enthusiasm and helps you assess if the role is right for you.
