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For Companies At a Glance
- Tasks: Lead the team, drive sales, and ensure top-notch customer service in a vibrant retail environment.
- Company: Join Smyths Toys, a leading retailer of children's toys with stores across Europe and the UK.
- Benefits: Enjoy competitive salary, bonuses, discounts, and generous leave plus a supportive work culture.
- Why this job: Be part of an exciting growth journey while developing your retail management career in a fun atmosphere.
- Qualifications: Proven experience as a Duty Manager in fast-paced retail; strong leadership and communication skills required.
- Other info: Smyths Toys values diversity and is committed to equal opportunities for all applicants.
The predicted salary is between 24800 - 34800 £ per year.
Smyths Toys is one of the world's largest specialty retailers of children's toys. We operate both online and via our physical retail stores, with hundreds of stores spread across Europe and the UK. We source our product range from an extensive array of UK, European, and international suppliers. We are an equal opportunity employer, and the only thing that matters to us is your ability to do this role. Are you up for the challenge? Then please apply online today!
About the Role
We are looking to recruit a Duty Manager for our store in Slough. Are you our next superhero and looking to progress your retail management career? If so, we would like to hear from you. At this very exciting time of business growth, come and join us on our journey.
Salary: £31,000+ depending on experience
Responsibilities:
- Sales - Deliver, maximise and exceed sales targets in store. Maintain availability of all products on the Shop Floor. Ensure the team's familiarity with all products in all departments. Make sure all customer purchases are carried out in accordance with Company guidelines.
- Customer Service - Ensure that all customer queries are dealt with promptly and effectively. Achieve and maintain company standards on housekeeping, floor presentation and space planning. Participate in weekly stock takes - identify and report abnormal counts to the Store Manager.
- Staffing/Operations - Ensure staffing levels match the business needs or events in-store. Prepare, monitor and action daily task board. Actively drive the team's knowledge of Top Sellers and Department Stock Loss. Assist Store Manager with all staffing issues, i.e. training and performance reviews.
- Cash handling/Security - Daily spot checks on all tills. Ensure that company cash/stock handling procedures are adhered to at all times. Responsible for the opening and closing of the Store.
The Ideal Candidate will Have:
- Have a proven track record as a Duty Manager in a fast-paced retail environment.
- Be able to demonstrate a high level of operational, leadership, planning, organisational, interpersonal and communication skills.
- Be target driven and customer service orientated.
- Be highly motivated and ambitious.
- Be a self-starter with a can-do attitude.
- Excellent Microsoft Office skills.
Benefits:
- An attractive competitive salary and bonus package.
- A benefits package inclusive of: 4 weeks annual leave rising according to length of service.
- Defined Contribution Pension Scheme.
- Life Assurance Cover.
- Employee Assistance Programme.
- In-store discount.
- Company Maternity and Paternity Payments.
- Special Life-Event Gifts.
- Length of Service Awards.
Smyths Toys is an Equal Opportunities Employer.
Duty Manager - Loughton, Epping employer: Smyths Toys Superstores
Contact Detail:
Smyths Toys Superstores Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager - Loughton, Epping
✨Tip Number 1
Familiarise yourself with Smyths Toys' product range and current promotions. This knowledge will not only help you stand out during the interview but also demonstrate your genuine interest in the role and the company.
✨Tip Number 2
Prepare examples from your previous experience that showcase your leadership and operational skills. Think about specific situations where you successfully managed a team or exceeded sales targets, as these will resonate well with the hiring managers.
✨Tip Number 3
Network with current or former employees of Smyths Toys if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
✨Tip Number 4
Showcase your customer service skills during any interactions with the company. Whether it's through a phone call or an email, demonstrating your ability to handle queries effectively will reflect your suitability for the Duty Manager role.
We think you need these skills to ace Duty Manager - Loughton, Epping
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, particularly any roles where you've been a Duty Manager or similar. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for retail and your ability to lead a team. Mention specific examples of how you've exceeded sales targets or improved customer service in previous roles.
Highlight Leadership Skills: In your application, emphasise your leadership and communication skills. Provide examples of how you've successfully managed a team, handled staffing issues, or trained new employees.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Smyths Toys Superstores
✨Know the Company
Before your interview, take some time to research Smyths Toys. Understand their product range, values, and recent developments. This will help you demonstrate your enthusiasm for the role and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved performance. Be ready to discuss how you can motivate and develop your team at Smyths Toys.
✨Emphasise Customer Service
Customer service is key in retail. Be prepared to share specific instances where you've gone above and beyond to ensure customer satisfaction. Highlight your understanding of how excellent service can drive sales and enhance the shopping experience.
✨Prepare for Operational Questions
Expect questions related to store operations, such as managing stock levels, cash handling, and maintaining store standards. Brush up on your knowledge of retail operations and be ready to discuss how you would handle various scenarios that may arise in the store.
