At a Glance
- Tasks: Lead the team to smash sales targets and ensure top-notch customer service.
- Company: Join Smyths Toys, a leading retailer in children's toys across Europe and the UK.
- Benefits: Enjoy a competitive salary, bonuses, discounts, and generous leave.
- Other info: Great opportunities for career advancement and personal development.
- Why this job: Be part of an exciting growth journey in a fun and dynamic retail environment.
- Qualifications: Retail management experience and strong leadership skills are essential.
The predicted salary is between 31000 - 38000 £ per year.
Smyths Toys is one of the world's largest specialty retailers of children's toys. We operate online and in physical stores across Europe and the UK. We source our product range from an extensive array of UK, European, and international suppliers.
About The Role
We are looking to recruit a Duty Manager for our store in Derby. At this very exciting time of business growth, come and join us on our journey.
Salary: £31,000+ depending on experience
Responsibilities
- Sales
- Deliver, maximise and exceed sales targets in store
- Maintain availability of all products on the shop floor
- Ensure the team’s familiarity with all products in all departments
- Make sure all customer purchases are carried out in accordance with Company guidelines
- Customer Service
- Ensure that all customer queries are dealt with promptly and effectively
- Achieve and maintain company standards on housekeeping, floor presentation and space planning
- Participate in weekly stock takes – identify and report abnormal counts to the Store Manager
- Staffing/Operations
- Ensure staffing levels match the business needs or events in-store
- Prepare, monitor and action daily task board
- Actively drive the team’s knowledge of Top Sellers and Department Stock Loss
- Assist Store Manager with all staffing issues, i.e. training and performance reviews
- Cash handling/Security/daily spot checks on all tills
- Ensure that company cash/stock handling procedures are adhered to at all times
- Responsible for the opening and closing of the Store
The Ideal Candidate
- Have a proven track record as a Retail Manager in a fast paced retail environment
- Be able to demonstrate a high level of operational, leadership, planning, organisational, interpersonal and communication skills
- Be target driven and customer service orientated
- Be highly motivated and ambitious
- Be a self starter with a can do attitude
- Excellent Microsoft Office skills
Benefits
- An attractive competitive salary and bonus package
- 4 weeks annual leave rising according to length of service
- Defined Contribution Pension Scheme
- Life Assurance Cover
- Employee Assistance Programme
- In-store discount
- Company Maternity and Paternity Payments
- Special Life-Event Gifts
- Length of Service Awards
Smyths Toys is an Equal Opportunities Employer.
Duty Manager - Derby employer: Smyths Toys Superstores
Smyths Toys is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development. As a Duty Manager in Derby, you will benefit from a competitive salary, generous annual leave, and a supportive environment that encourages teamwork and customer service excellence. Join us at this exciting time of business growth and enjoy unique perks such as in-store discounts and special life-event gifts, making your career with us both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager - Derby
✨Tip Number 1
Get to know Smyths Toys inside out! Familiarise yourself with their product range and values. This way, when you walk into that interview, you can show off your knowledge and passion for the brand.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info and might even lead to a referral – which is always a bonus!
✨Tip Number 3
Prepare for situational questions! Think about how you would handle various scenarios in-store, like managing stock levels or dealing with customer complaints. Practising these responses will help you feel more confident during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Smyths Toys.
We think you need these skills to ace Duty Manager - Derby
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Duty Manager role at Smyths Toys. Highlight your retail management experience and any achievements that show you can exceed sales targets and deliver excellent customer service.
Craft a Compelling Cover Letter:Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've led teams, managed operations, or improved sales in previous positions. Make it personal and engaging!
Showcase Your Skills:Don’t forget to mention your operational, leadership, and communication skills in your application. We want to see how you can contribute to our team and help us grow at Smyths Toys.
Apply Through Our Website:For the best chance of success, apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you're serious about joining our team!
How to prepare for a job interview at Smyths Toys Superstores
✨Know Your Products
Before the interview, make sure you’re familiar with Smyths Toys' product range. Being able to discuss specific toys or categories shows your genuine interest and helps you stand out as a candidate who’s ready to hit the ground running.
✨Demonstrate Leadership Skills
As a Duty Manager, you'll need to showcase your leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved sales performance. This will help illustrate your capability to manage staff effectively.
✨Customer Service Focus
Smyths Toys values excellent customer service. Be ready to share instances where you’ve gone above and beyond for customers. Highlighting your commitment to customer satisfaction will resonate well with the interviewers.
✨Prepare for Operational Questions
Expect questions about daily operations, stock management, and cash handling. Brush up on your knowledge of retail operations and be prepared to discuss how you would handle various scenarios in-store, ensuring you align with company guidelines.
